#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(408)719-5400

Tool & Truck Rental

(408)719-5410

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

1177 Great Mall Dr

Milpitas, CA 95035

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.4 out of 267 reviews
88%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (267)
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Showing 1-30 of 267 reviews
Sonia is amazing
Thank you so much Sonia for your sweet and bubbly attitude. You made my day and for that I am forever grateful.
by
    Great customer service/support
    I recently visited Home depot store in 95132 CA great mall location, person at the counter name Laita helped me exceptionally well by calling quickly the information support staff to help me pick the right product for my garden.
    by
      • Recommended
      Fantastic Customer Service
      Sonia is the best!! Location 1041
      by
        • Recommended
        Great help for the garden dept. and rest of the store
        I had the best experience going to the Home Depot by Drew...he helped me throughout the store and his supervisor Darrel was wonderful as well. What a treat for a when you don't have a lot of time.
        by
          • Recommended
          Samantha is cool
          I had some returns on my wife's Debit card no big deal Samantha said store credit for a couple small items since I didn't have the card. I spend all my money here anyways she was nice and nice to look at too
          by
            • Recommended
            Consistently good service
            As a resident of Milpitas, I appreciate the folks working at the Home Depot near the Great Mall, especially, during Covid. Returns are always no hassle and Samantha did well. I've made many trips to Home Depot over the past two months fixing up place. I'm done with my project, and I'm so glad Home Depot and their employees were there to help me get it done.
            by
              • Recommended
              Good cashier
              Good cashier.. very helpful and smiling
              by
                • Recommended
                Clean
                Most employees is friendly
                by
                  • Recommended
                  Great Representatives
                  Majielyn Bailey was helpful throughout the process, listened to us, and listed both pros and cons of windows treatment. Saved us a lot of time.
                  by
                    • Recommended
                    Staffs are friendly and knowleadgeable and easy to pay in cash
                    Staffs are friendly and knowleadgeable and easy to pay in cash
                    by
                    • Verified Purchase
                    • Recommended
                    Lynn the store cashier is absolutely horrible. Ruined my whole day. Wouldn’t accept my Military I...
                    Lynn the store cashier is absolutely horrible. Ruined my whole day. Wouldn’t accept my Military ID. No discount and even followed me as I tried to go to another more reasonable cashier to make sure my ID was not accepted. I use a picture of my Veteran card and my drivers license to verify. Used it a million times here. But not with this b%*%. I’m asking for her demotion ASAP. She hates American Vets for sure.
                    by
                    • Verified Purchase
                    This location always has the items I need in stock. The staff is super friendly and really seem t...
                    This location always has the items I need in stock. The staff is super friendly and really seem to care about it's customers and fellow employees.
                    by
                    • Verified Purchase
                    • Recommended
                    All customer service employees are very helpful and all were smiling and will stop and approach y...
                    All customer service employees are very helpful and all were smiling and will stop and approach you for help. Thank you so much.
                    by
                    • Verified Purchase
                    • Recommended
                    Very good customers service
                    Very good customers service
                    by
                    • Verified Purchase
                    • Recommended
                    EASY TO LOCATE MERCHANDISE IN STORE. FAST RESPONSE TO CUSTOMER WITH ASSISTANCE GOOD ATTITUTE I...
                    EASY TO LOCATE MERCHANDISE IN STORE. FAST RESPONSE TO CUSTOMER WITH ASSISTANCE GOOD ATTITUTE IN SERVICE
                    by
                    • Verified Purchase
                    • Recommended
                    Jesse and the female Manger at Milpitas store is the best employee at Homedpot I have ever met, v...
                    Jesse and the female Manger at Milpitas store is the best employee at Homedpot I have ever met, very patient and helpful.
                    by
                    • Verified Purchase
                    • Recommended
                    Neat and clean, employees are friendly and helpful.
                    Neat and clean, employees are friendly and helpful.
                    by
                    • Verified Purchase
                    • Recommended
                    Great customer service and employees very helpful and awesome greeting.
                    Great customer service and employees very helpful and awesome greeting.
                    by
                    • Verified Purchase
                    • Recommended
                    My cashier was rude. It’s not my fault she hates her job. Don’t take it out on me. She was oozing...
                    My cashier was rude. It’s not my fault she hates her job. Don’t take it out on me. She was oozing with attitude.
                    by
                    • Verified Purchase
                    • Recommended
                    It's not their fault that their physical INVENTORY DOES NOT MATCH their website.... but I HAVE TO...
                    It's not their fault that their physical INVENTORY DOES NOT MATCH their website.... but I HAVE TO hold it against them. Unreliable. Time is precious.
                    by
                    • Verified Purchase
                    Terrible customer service.
                    Terrible customer service.
                    by
                    • Verified Purchase
                    1 found this review helpful
                    Not if you want a ring cam.
                    Not if you want a ring cam.
                    by
                    • Verified Purchase
                    1 found this review helpful
                    Variety,availability of items in the shelves of items.Price is an important factor too.
                    Variety,availability of items in the shelves of items.Price is an important factor too.
                    by
                    • Verified Purchase
                    • Recommended
                    Do NOT go to this store! If you need to go to home depot, I would strongly recommend the Martin S...
                    Do NOT go to this store! If you need to go to home depot, I would strongly recommend the Martin St. store in Santa Clara or even the Sunnyvale store! This store has the worst customer service ever!!!
                    by
                    • Verified Purchase
                    1 found this review helpful
                    Cashier DYE was extremely helpful.
                    Cashier DYE was extremely helpful.
                    by
                    • Verified Purchase
                    • Recommended
                    The store is conveniently located nearly residential bldgs.There is more than ample parking space...
                    The store is conveniently located nearly residential bldgs.There is more than ample parking space.Customer service is pretty good and the items are reasonably priced,but would need more varieties to choose from.
                    by
                    • Verified Purchase
                    • Recommended
                    Most of the employee I came to ask was pretty helpful.
                    Most of the employee I came to ask was pretty helpful.
                    by
                    • Verified Purchase
                    • Recommended
                    Friendly professional associate/staff - If you need to get your project done right visit the Milp...
                    Friendly professional associate/staff - If you need to get your project done right visit the Milpitas location by Great Mall. I always find the right material with the help of knowledgeable associate.
                    by
                    • Verified Purchase
                    • Recommended
                    Had great service from Abraham in Appliance Service center in Great Mall Store. 5 ⭐️
                    Had great service from Abraham in Appliance Service center in Great Mall Store. 5 ⭐️
                    by
                    • Verified Purchase
                    • Recommended
                    Recently, I have done some curbside pickups and returns. The employees were really helpful and we...
                    Recently, I have done some curbside pickups and returns. The employees were really helpful and went extra miles to help customers. I really appreciate their efforts during this special time!
                    by
                    • Verified Purchase
                    • Recommended
                    Showing 1-30 of 267 reviews

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