Glacier Bay Customer Service

All Glacier Bay products are designed with style, function and reliability. If you have questions about Glacier Bay, problems with products or need a replacement part, call the customer service team at 1-855-HD Glacier Bay (1-855-434-5224). Representatives are available Monday – Friday from 8 a.m. - 7 p.m. EST and Saturdays from 9 a.m. - 6 p.m. EST.

For best results, have the Glacier Bay product number available. This information can be found on the following:


• On the product itself
• On the product box
• On The Home Depot store receipt
• In the user manual

Tip: If you can't locate your product identification numbers, take a couple of pictures of the product. We may be able to identify your product and help you with your issue.

Glacier Bay products come in a variety of styles and finishes. For information on a specific product, please refer to the product manual. If you no longer have your physical product manual, most Glacier Bay product specifications and installation instructions are online at homedepot.com/glacierbay.

• In the search bar, search for the product UPC or model number and select the product.
• Once you've navigated to the product page, you should see the specifications in the "Product Overview."
• Product pages can also include installation instructions. Or for installation instructions for a specific product, use the instruction manual.

Whether you’re making a major upgrade or need new bath hardware, Glacier Bay has just what you’re looking for. Our products are manufactured with superior quality standards and workmanship. Plus, Glacier Bay products are backed by three different kinds of warranties.

Glacier Bay products are warranted to the original consumer purchaser to be free of defects in materials or workmanship. We replace free of charge any product or parts that prove defective. Depending on the product, you will get a limited lifetime warranty, five-year limited warranty or a one-year limited warranty. We also offer a satisfaction guaranteed 90-day return policy for certain products.

From bath hardware to bar sinks, Glacier Bay has a full line of products available for home improvement needs.

Our Glacier Bay Limited Lifetime Warranty covers:

• Vanities, Vanity Tops, Mirrors, Bath Hardware
• Medicine Cabinets, Bath Storage, Laundry Tubs
• One-Piece Toilets, Two-Piece Toilets
• Lavatory Sinks, Pedestals, Kitchen Sinks, Bar Sinks
• Strainers, Drains, Water Filtration
• Bath Faucets, Tub Faucets, Shower Faucets
• Showerheads, Showerhead Accessories
• Shower Curtains, Rods and Hooks
• Shower Safety Seats, Mounted Bath Safety Bars
• Toilet & Faucet Repairs, Repair Parts

Our Glacier Bay One-Year Limited Lifetime Warranty covers:

• Suction Assist Bath Safety Bars

Our Glacier Bay Five-Year Limited Warranty covers:

• Water Dispensers
• Toilet Seats

When you buy certain Glacier Bay products, your satisfaction is guaranteed. Take the product to any of The Home Depot retail locations within 90 days for a refund. These products include:

• Shower Caddies, Poles, & Organizers
• Shower Liners

Glacier Bay warranties cover everything from shower liners to shower curtains. Based on the warranty, you can return the product/part to any of The Home Depot retail locations to receive a replacement item. You must provide proof of purchase by having the original sales receipt from the original consumer purchaser for all Glacier Bay warranty claims.

• Warranties offered for Glacier Bay products have exclusions.
• Our limited lifetime, five-year limited and one-year limited warranties exclude incidental/inconsequential damages and failures due to misuse, abuse or normal wear and tear.
• Warranties exclude all industrial, commercial and business usage, whose purchasers are hereby extended a five-year limited warranty from the date of purchase, with all other terms of this warranty applying except the duration of warranty. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
• Our warranties give you specific legal rights. You may also have other rights that vary from state to state and province to province.

Tip: Before returning your product to the store, call Glacier Bay Customer Service first.