Reviews for Beaumont #501

I love walking the store and picking out my next project.

The associates at Home Depot are phenomenal! I had the opportunity and pleasure to work with Mrs. Barbara Pugh and she was extremely cordial, knowledgeable regarding the door I had to special order, and went out of her way to assure that I purchased the correct size door that I am replacing an orognal door with! While she was waiting on me she could see another customer with a quizzacle look on their face; she addressed the individual and pointed out the isle where the customer could find the product they were looking for. Prior to asking the customer about what he was looking for, she asked me if I would mind if she helped the querying customer. Of course I didn't mind, she is an incredible associate, and Home Depot should be grateful she is working there. Thank you Barbara!

If it wasn't for Kilie asking if I needed help I would have let the store more upset than I was. She took the time to act like a human trying to help another rather than a computer written response that sounded rehearsed. I was simply needing assistance with some hinges and she even called he store manager, not that it helped but she took the time to make sure she could do everything she could to help me. That means a lot! THANK YOU KILIE

I was picking up some items at Home Depot and I must have had a look of "Where do I go Next". An associate recognized my quizzical look and immediately asked if I needed assistance. I was fortunate as she not only indicated where I should go, but she led the way to the item I required for my project. I checked out and the sales clerk associate told me not to forget to fill out the survey, reminding me that I could win $5,000.00. I had forgotten that I needed some gardening items so I unloaded my basket in my car and headed to the Gardening section. I needed to pick up some heavy items (soil, river bottom rocks, and a paving stone) and a Garden Associate asked if I needed help prior to even trying to pick up the heavy bag of rocks and the paving stone. It was a good day at Home Depot, just as they all have been since moving here and purchasing a home 2 months ago, after retiring from the Military. Thank you, Home Depot! Dayle Lumberton, TX

Recommend for assistance jessica! Shes amazing and very helpful

I've liked this store every time I've gone into it. Helpful people and never any problems. Never any problems with returns, either...

Great store! But they need more employees. I'll be back!

Store usually has everything I need and a great staff to help find it.

Found the items I was looking for and helpful associates madnaxy

While in the store today, I needed special assistance in the electrical department...I was helped promptly by an employee, got what I needed, and was in and out in just a few minutes.

THE SERVICE WAS EXCELLENT. FROM THE CASHIER, AND THE ASSOCIATE.IN THE ISLE.

Everything was spot on! Checking out was quick and easy.

I am tired of having to wait for carts for the handicapped. One was broken and I had to wait 30 minutes or so for the other one to come available. This is unsat. There should be enough carts at the store to accommodate us. There needs to be about 4 carts in the siore. I send my partner in very often to see if any carts are available. I have left the store numerous times due to no cart available. You definitely lose money for that.

Purchased a Husky, flush mount truck box recently. Purchase was effortless, but waiting for an associate to get the box down from a top shelf was PAINSTAKING! I waited over 45 minutes for an associate to show up with a forklift to get my purchase for me. I am not exaggerating my time. Looking at the time stamp on my receipt and then phone when an associate finally showed up, it was just about 47 minutes. That's unacceptable! I wasn't the only customer that was unsatisfied. There were at least 4 other customers complaining to the manager about the slow service. One guy in particular was very irate. He said he had been waiting over an hour for lumber to be loaded and that the slow service was costing him money from lost work time. The manager just sort of went on about his merry way, ignoring everyone standing around waiting for loading. It didn't seem like a big deal to him. I may return to this particular Home Depot store for purchases I can get myself, but I will NEVER return to this store for any purchases requiring assistance for loading.

Melisa helped me get signed up for paint discount program. She was very good at explaining details and very helpful.

The store was very clean & arranged so I could find items without much effort. The employees were very helpful, courteous, professional and knew where and about their products in being able to answer questions about certain items.

The cashier, Wanda was exceptional ~ thank goodness.

Ladies in the paint department went above and beyond to make sure my samples were mixed right and were exactly what I wanted!

I didn't have any problems finding what I needed. The associates were helpful and friendly and assisted me until I was finished shopping. I complained once about handicapped carts being readily available and that has been much better ever since.

very easy to find stuff. staff was helpful. we will go back.

Associate was extremely helpful. She knew her all about Shades. We'd recommend her to help other people. Clean store.

Excellent store visit i found everthing that i needed

Overall the total store is great! Very poor service at the checkout! The cashier was worried more about her neighboring cashiers cell phone than greeting or speaking to me. I will be using the self checkouts next time.

Super helpful. Love all the items offered in store. Never have issues..

Happy associate knowledgeable, like that I can order if mo in stock.

Help seems to be available no matter what department I shop

I am handicapped and I spend thousands every year at this location. I would like not to have to wait or have to leave and come back later because there are not enough handicapped carts available. Other than that, I really like this store.

The floor help and the cashiers were very friendly

I drove an hour from Sabine Pass last night to order blinds. Associate at that time could not help, or unwilling to help. He referred me to return next day and visit with Lisa Davis. Said that she was the pro at ordering blinds. I returned today and Lisa was a great help unlike other associate. Just a shame that I had to drive a total of 4 hours to get blinds. Also wish that there was a store in Port Arthur! Prefer Home Depot over Lowes

I would like to say that I Love this store mainly because of the checkers. I would like to say that Wanda is an exceptional person, always goes above and beyond my expectations to please me. I can always go to her for help and know I can count on her. Thank You Wanda!