#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(617)889-7902

Tool & Truck Rental

(617)889-7908

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

1100 Revere Beach Pkwy

Chelsea, MA 02150

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.4 out of 290 reviews
88%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (290)
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Showing 1-30 of 290 reviews
Lack of customer service
I bought 5 gallons of pain marked on sale for $30. She was trying to charge me the original price $148.when I explained to her the product is on sale. She laughed at me sarcastically. As I challenged her, I got yelled at and she swore under her breath!!
by
    Good Customer Service
    The Salesperson Gail, was very helpful and extremely nice.
    by
      • Recommended
      Great Customer Service
      Ellie was very friendly
      by
        • Recommended
        Very helpful
        I was waiting in the self check out and a lovely girl named Ellie came from her register to wait on me. Needless to say I was very pleased I didn’t have to wait and she was very pleasant and extremely polite. I brought my storm door to my auto and needed something to tie the hatchback down. I went back to Ellie and she said to follow her! We got some nylon robe and she helped me cut it. I wish I asked her last name. It was the Chelsea MA. Home Depot and it was 2:38 when I purchased my door. Thanks again
        by
          Checkout
          Ellie rules. Great employee. Sweet girl. Great service.
          by
            Great Shopping Experience
            A Great Store To Shop In , And Find Everything You Need . The Staff Were Extremely Helpful And Knowledgeable . Thank You Home Depot Chelsea , Mass .
            by
              • Recommended
              You can do it; no one will help
              Store full of employees, none of which can help you. Good luck.
              by
                quick and painless
                I returned something with ease and such a nice customer service worker to boot
                by
                  • Recommended
                  Name is Jennifer This store is my go to store. This shopping experience was a bit different than ...
                  Name is Jennifer This store is my go to store. This shopping experience was a bit different than most.I went with my elderly step dad Joseph we shopped for items we needed we get into line we asked if we can get someone to help & I left as the cashier Gail was ringing in our items to bring my car to the front for an employee to help put sheetrock in my car. When I came back inside Gail spoke to me & let me know my father's blood sugar was low & he was shaking /dizzy she knew what to do & gave a coke for my father to drink to raise his blood sugar up. I'm grateful Gail knew what to do or it could of been a different outcome.. Thank You Gail
                  by
                  • Verified Purchase
                  • Recommended
                  Familiar faces friendly service
                  Familiar faces friendly service
                  by
                  • Verified Purchase
                  • Recommended
                  They are all very helpful
                  They are all very helpful
                  by
                  • Verified Purchase
                  • Recommended
                  Brianna is a Team Member that makes this store GREAT!
                  Brianna is a Team Member that makes this store GREAT!
                  by
                  • Verified Purchase
                  • Recommended
                  This is my favorite store most of they employees are very helpful and the store is really organiz...
                  This is my favorite store most of they employees are very helpful and the store is really organized. I can always find what I'm looking for and if I can't they will but I like to just walk around looking just to see everything I want
                  by
                  • Verified Purchase
                  • Recommended
                  Big shoutout to Donald!!! Thank you, kind sir for your excellent customer service. You made my sh...
                  Big shoutout to Donald!!! Thank you, kind sir for your excellent customer service. You made my shopping experience great.
                  by
                  • Verified Purchase
                  • Recommended
                  Very friendly staff and well prepared to help the customers with their needs. Every time I go and...
                  Very friendly staff and well prepared to help the customers with their needs. Every time I go and I need help, they direct me exactly where I need to go.
                  by
                  • Verified Purchase
                  • Recommended
                  Clean, items in stock in correct location, friendly staff, great plant area.
                  Clean, items in stock in correct location, friendly staff, great plant area.
                  by
                  • Verified Purchase
                  • Recommended
                  This store lacks in customer satisfaction. If, you need help, you have to search for a worker. If...
                  This store lacks in customer satisfaction. If, you need help, you have to search for a worker. If, you find a worker it is met with no interest. They will point to an aisle and say look down there. Or, you may get lucky with one person who actually knows the bin location and is knowledgeable. The store itself is clean. A little confusion as to where the check out line starts. The cashiers tend to be the redeeming quality of this store. I give this store a 2 1/2 rating. Customer Service means a lot, and, well, there just isn't much at this store.
                  by
                  • Verified Purchase
                  the cashier Gail (8979 00007 31042) was very nice and made it a friendly visit
                  the cashier Gail (8979 00007 31042) was very nice and made it a friendly visit
                  by
                  • Verified Purchase
                  • Recommended
                  The associates are very helpful and friendly and the store is very clean and easy to find whateve...
                  The associates are very helpful and friendly and the store is very clean and easy to find whatever you are looking for I will definitely recommend this store to all my friends
                  by
                  • Verified Purchase
                  • Recommended
                  No store is perfect but this store gets shopped hard. I think they do a great job given the staff...
                  No store is perfect but this store gets shopped hard. I think they do a great job given the staff available and the supplier delays.
                  by
                  • Verified Purchase
                  • Recommended
                  I was helped by a salesperson/cashier by the name of Gail, and she made my entire experience plea...
                  I was helped by a salesperson/cashier by the name of Gail, and she made my entire experience pleasurable. She was friendly and knowledgeable. I was in and out really quickly with everything I needed. Will continue to visit this store.
                  by
                  • Verified Purchase
                  • Recommended
                  Great customer service
                  Great customer service
                  by
                  • Verified Purchase
                  • Recommended
                  Cashiers deal with a tough crowd...i commend them all...including leaders.
                  Cashiers deal with a tough crowd...i commend them all...including leaders.
                  by
                  • Verified Purchase
                  • Recommended
                  My dad and I have been going here since I was like 7 but I’m writing this review because Gail (96...
                  My dad and I have been going here since I was like 7 but I’m writing this review because Gail (96773) was super nice :)
                  by
                  • Verified Purchase
                  • Recommended
                  Store was very clean and well stocked
                  Store was very clean and well stocked
                  by
                  • Verified Purchase
                  • Recommended
                  All employees always go above and beyond to help me find whatever I am looking for and to answer ...
                  All employees always go above and beyond to help me find whatever I am looking for and to answer all of my questions. Great staff, courteous, friendly and knowledgeable! The store is always clean and organized! Thank you!
                  by
                  • Verified Purchase
                  • Recommended
                  The sale Cashier Gail was very pleasant and helpful and had a beautiful smile
                  The sale Cashier Gail was very pleasant and helpful and had a beautiful smile
                  by
                  • Verified Purchase
                  • Recommended
                  Billy and Gail were very friendly and courteous employee during my checkout process. They went ab...
                  Billy and Gail were very friendly and courteous employee during my checkout process. They went above and beyond to explain to me the benefit of buying a warranty for hot water boiler i purchased.
                  by
                  • Verified Purchase
                  • Recommended
                  Avoid this store, rudest employees around!
                  Avoid this store, rudest employees around!
                  by
                  • Verified Purchase
                  1 found this review helpful
                  sales person and Customer service reps are great, we purchased this at 3 Pm on Wednesday and it w...
                  sales person and Customer service reps are great, we purchased this at 3 Pm on Wednesday and it was delivered at 0630 the next morning.
                  by
                  • Verified Purchase
                  • Recommended
                  Showing 1-30 of 290 reviews

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