Reviews for Columbia #2575

The Columbia MD Store is Very Nice. The Team Very Helpful w/an Associate at the door pointing you in the right direction from the Start !!!! I am so happy with the Experience I had at Home Depot Columbia and will definitely return. Great Job Columbia MD Team !!!!

It's impossible to find an associate to help you. They tell you that they'll get someone who can help you, but they don't. They seem bothered when asked a question. I've had associates roll their eyes at me. It's been like this for years at Home Depot. Not just this one, but all the Home Depot's I've shopped at. Where are all the associates? hiding in the back room? The people in the paint department are nice and helpful. This is the Home Depot on Snowden River Parkway in Ellicott City, MD.

I usually get absolutely NO HELP whatsoever in loading heavy stuff into my car.

The associates were always accessible. I needed help finding a few items and they were very helpful. The gentleman even accompanied me to the product.

The store was clean, the associate was very helpful in appliances.

I love that everyone is so knowlegible and helpful.

Employees in this location were very knowledgeable and helpful.

If you need/want to buy a kitchen appliance find Sales Associate Tai. She is wonderful =)))

I want to express my appreciation To Juan in the electrical and sometimes Plumbing Department. Juan is considered one of this stores valued assets. He his always friendly and patient (which in today's enviroment is a major achievement. Above all else he his extremely knowledgeable as can be validated by the customers who will line up and wait to discuss their various projects or delemas as they know he usually has a solution.

Extremely happy - was able to find all that I needed and picked up a few ideas.

Great staff and very helpful. Especially Ms. Terri at customer service desk. Also Sean and the other Saun was very helpful. Always willing to help to find what I need

the one associate was not sure how to answer the questions but he helped me find who could answer my question

WORSE CUSTOMER SERVICE EXPERIENCE EVER. I placed an order and was contacted to schedule a pick-up. I was greeted by a nasty attitude and rude service. I have never been treated so rudely in my entire life. STORE MANAGER ADDRESS THIS IMMEDIATELY.

The flooring associate , Sarah,was extremely rude and seemed very upset that she had to assist me.She kept calling me , "Honey " and "Love" every time I asked her something and wouldn't let me loom at the monitor when she was ordering ! She was quite reluctant to have someone help load the items into my car because she wanted the items to be delivered instead ! Her attitude was terrible and after all these years of shopping at Home Depot, I have decided never to go to the store on Snowden River Pkwy.again !

I bought my first battery powered lawn mower recently. The lawn mower came with a battery and charger. When attempting to charge the battery prior to the first use, I found the battery to be faulty. Rather than repackage the entire mower and transport the 50lbs+ back to the store, I returned to the store with just the battery and charger hoping to merely exchange the faulty components. Initially I was told that I would need to return all components, mower included, in order to process an exchange. Sensing my frustration, Linda, the associate working the returns counter, proposed an alternative solution. She found another complete unit, removed and tested the battery from that mower system, then used it to process the exchange without my having to return to the store with my specific mower. What a great solution and great customer service!

The store was clean, product was easy to find.....

Thank you for making my shopping experience at Home Depot a great one!!!

The store was cle an the employees very nice I go back.

The people is so nice,I go every time then I can find what I want

I came to Home Depot to buy a Grill. I have been shopping around and found the one I wanted at Home Deport. When I arrived there today, the grill i wanted was no longer located outside, but an associate informed me there should be three left. He found someone to help locate the other grill, which of course was on a palate on the highest shelf. At 2:00pm on a Saturday I had at least three people helping me get the grill, which included the fork lift. Everyone was friendly and did not grumble at the fact they had to do this on the busiest day. The cashier was also very helpful as getting as much of a discount as possible for the propane tank for the grill. Thank you home depot staff.

The gentlemen working on Monday, May 18 at 4:30 went above and beyond to help me. He was patient and extremely knowledgeable of the products, i.e., Grass seeds, fertilizer and care. He even told me to come back later for more advice for care of my lawn.

I was there at 8:00 in the aisle buying diff types of screws for 2 diff projects. I couldn't find what I needed and had no clue how to do the projects. The associate that helped me was probably the nicest, most curtious, and far and away the most helpful associate I have ever encountered at a store. He answered all my questions, showed me exactly what to buy and then went even further and helped explain to me the best and easiest way to do both projects I had to get done.

I was asked if I need help finding something and I said yes as the associate was walking me towards the item I was looking for another customer a female rudely interrupted and asked him where the tacks were. He left me to help her find the tacks. After waiting and waiting it was obvious he was more interested in her than me and she was no spring chicken. I guess he finally felt guilty and said he would be right with me but I said don't bother evidently she was more important than I was so I am going to Lowes where I know they will be glad to wait on me and take my money. I then went to check out to purchase other items I bought without purchasing what I came for and told the cashier and she could have cared less. She never said anything and as soon as my receipt printed she started talking on the phone without saying thanks for shopping at Home Depot, or have a nice day, she was done with me and that was all she cared about.

Depending on the associate you get, there are knowledgeable people working here!

Associates were busy restocking after a busy Spring weekend, but they were exceptionally helpful and there were plenty of the items I needed.

Cashier wasnt much help paging associates, but the guys that actually did the hard work helped me tremendously fork-lifting materials into my pickup truck and going over and beyond what they had to do. Thanks Tommy, Phil, ad Dan

All the products looked really great. I enjoyed hearing the birds by the garden center.

A lot of products selections.Great customer service

Great store and great employees. They come up to you and ask if you need help you do not have to look for help.

I was happy with my visit. I received help from two associates. An associate that was passing the gardening section was very helpful with my gardening question. Also, Bryan the outdoor cashier helped me with my items. The staff at the Columbia, MD. store are very impressive.