Reviews for Crystal Lake #1920

Steve and Wendy went the extra mile to sell us a whole house generator.

I like to Home Depot to be more friendly help and information to customers.

Didn't know that Home Depot would even help by cutting our lumber! What a time saver - and it actually fit in the car. Wonderful service!

Awesome overall store. Helpful employees. Very satified

Awesome experience. The associates that work there are very helpful and friendly.

I can alwas find what i want and quickly checkout.

Went in for only a small project and the crew was able to guide me in the right direction fast.

Although he was originally unable to find me what I was looking for, he called over another store associate, who unfortunately was also unable to find a product for me. With some out-of-the-box thinking, Octavio was able to create something that I was able to use to complete my project.

I have always liked this store and the staff. THey are always helpful, and the store has a wide selection of products at comparable prices.

Had previously gone to HHGregg and was ignored! The salesman that helped me at Home Depot was excellent.

Excellent selection, great advice fast service. Most importantly the price was right.

Friendly staff, clean store - always like coming here. Manager is usually out on the floor - involved, helpful. Always find what I need, close by, very convenient!

I like the Home Depot, because I can always get what I need to fix a problem, but not even the well stocked shelves and helpful employees can fix that entrance, which is woefully in need of help. That might be the fault of city of Crystal Lake, but it a mess none the less, and needs fixing.

I found the product I wanted on line. I noted the price. I knew about where it would be in the store. I had no problem finding the item. It was at the price I expected as well.

I have never gotten the quality care to repair my home as with Fabian at H.Depot Thanks

Alice in the garden department was by far the the best person I could have hoped to deal with, she made it fun to do something I was not looking forward too. Thanks again Alice!!! Go Girl!!!

Not a single employee acknowledged my presence. No help was offered, although I had a serious technical electrical question. Called an electrician while waiting for employee assistance which was never offered. Bought item which electrician suggested, and was not spoken to once by cashier at self-checkout. In the past, I have bought several blinds, and was told by associate to take them home & cut them myself. Walked out without cedar siding I needed for the house because nobody was to be found to ask if they had any more than the 4 sheets on the shelf. Worst customer service I have ever seen in my entire life is at the Crystal Lake, Illinois Home Depot!

Helped me find and put together my mom's unusual mother's day gift! It was a hummingbird mister. Odd, right? But be got me what I needed. He was a lifesaver. He helped me find what I was looking for and actually assembled most of it! He was a true lifesaver for this clueless homemaker. He did it all with a smile too! What a great guy! After some crafty touches done by myself my mother loved her gift. Thanks Vic!

My experience with the store associates at Home Depot has consistently been that they are knowledgeable, friendly, willing to help. They have assisted me with several home projects, ranging from: helping me find a scrap of wood just the right size to replace the seat on a rocking horse, cutting drywall I needed to enclose a space below the basement staircase, re-wiring a lamp, installing a faucet, and installing a garbage disposal. They took the time to show me what I needed to do in order to finish my project successfully.

I went into the store specifically looking for legs to a table and despite the fact I had no clue where to find it my trip was quick and pleasant! I was helped so fast and left with a smile

I love to shop at Home Depot in Crystal Lake because the associates are always friendly, available and helpful. I am not handy and sometimes I don't know how to solve problems. It is nice that any associate will try to help and they seek out customers. I never feel like I am inconveniencing anyone.

We needed wiring & connectors for a 1969 Mercury Outboard engine, coated light gauge cable for a 30ft cabin cruiser, cable connectors and bolts for a trailer, sodering equipment for electrical connections, and Sawzall metal blades. In an hour we had 6 wires with the correct connection/length and gauge, a lesson in how to sodder, a half century trick in solving a stripped wood screw, and all the items listed above. This all done with a smile, not to mention escorted to the cashier to make sire the check-out was understood with the complexity of assemled parts and partials. A great experience for myself and now my 15 yr old son as we were under a time line for his younger sister's graduation party and all the grass-cutting,weed wacking, and project-hiding chores. Thank you Fabian!!

I have never had better experiences than at Home Depot. There is always someone, very pleasant, ready to assist me.

didn't have good displays of brickwork/retaining walls and calculations

Great products, great selection, great prices, but most importantly... GREAT customer attention. The people who work here are always so nice, friendly, and willing to help. Love shopping here!

I was very pleased with the product and the assistance from the Store Manager.

The garden dept was very well maintained Enjoyed shopping for tomato plants and bedding plants

Joel took care of us as soon as we walked up to buy a new dryer! Joel was also concerned about my wife as she was not feeling well so Joel as Angela if she would like to sit down. We where in and out of the store in less than 15 minute's. We also purchased our carpet a few month's ago with excellent service.

easy to locate items. prices clearly marked. staff personally takes you to item you are looking for

Bought a $2 piece of base shoe just to take survey. No help.in garden areA. Spent my $ at Menards. Will go there first from now on.