Reviews for  #207

I purchased a few items I did not plan for. The customer service was very good.

Great store, great employees, & great products.

Astrid and Tanya the manager we’re very helpful and friendly. They made my checkout efficient and reminded me of additional items I needed for my project.

I purchased yesterday and I will be purchasing more tomorrow

rude cashierssssss. This location needs to do heavy firing and and do training to new staff

Every time I’m in the store I find what I need. If I’m not sure how to use it I can find someone who can tell me how. Overall great shopping experience!

This store has everything, but sometimes the aisles are so cluttered you can't push a cart down it. I call this the best Home Depot and the worst Home Depot I've ever been in. If you need it, they got it, just good luck getting to it.

Excellent store staff is always ready to help .

Never Buy Any Appliances in Home Depot CUTLER RIDGE Store #0207. Customer Service is Horrible. They are Disrespectful, they lie to your face, laugh on your face, even if you are DA employee

I want to share my unpleasant experience at a Home Depot store. While I could write a detailed account, I’ll summarize it here. When I first walked in, I went straight to the paint section. The employee there didn’t seem interested in helping me, likely because I don’t speak Spanish. I asked several questions, but he brushed me off and offered no advice on which products would work best for my needs. I ended up just asking him to mix my paint and moved on to find the rest of the items I needed. When I reached the flooring aisle, I saw another employee and tried to ask for assistance. He responded with “no English” and immediately turned away, continuing with whatever he was doing. It seemed he didn’t even attempt to help me because of the language barrier. I would expect someone to find another employee who could assist me, but that didn’t happen. My wife eventually used a translator app to communicate with him, and he directed us to vinyl flooring, which wasn’t what we needed. In the end, we received no useful help at all. At checkout, I asked to speak with a manager, only to discover it was the same person who had mixed my paint earlier. I explained the situation, but his response shocked me. He said his employees didn’t need to speak English and that as long as they “tried” to help, there was nothing more he could do. This was frustrating since the language barrier clearly prevented me from finding the correct flooring for my project. The manager, Yaniel, handled the situation unprofessionally, and his dismissive attitude left me feeling disrespected. Another employee overheard the conversation and suggested I fill out this survey to share my experience, which I’m doing now.

with the help of the staff, i found a company who will send me a plumber to replace my water heater who is brokend.it's reassuring to have the home depot back ground,I have being very desapointing whis a regular plumber. thank you very much .C.M.

Yesterday I ran into Home Depot to buy two huge 5 gallon buckets of paint and primer. There was a young lady in the paint department named Ayana.. her customer service and knowledge save me a great deal of money and time on labor that would've been lost. You need something that Paint department asked for this girl.

I shop at the HomeDepot quite frequently and have noticed over the months positive changes in staff attitudes and availability. I’m not a novice to home repairs so I seldom need help, maybe just to confirm availability of product or a specific aisle location. Although anecdotal, I have observed changes in staff engagement where they are looking to help instead of looking to hide and avoid possibly helping someone build a house from scratch. Good job to whoever is involved in leadership and making changes or incentivizing the staff.

This store is very cramped and dirty I think it could be better as other surroundings store the management leadership is in peril very poor

There are lazy employees at this Home Depot so to purchase here , you have to bring a shopping cart from the parking lot for you to use. While home depot employees are talking or checking facebook etc.

I love how the employees help out and treat everyone if you need help with anything they stop what they are doing just to help out. Also this everything is affordable here.

The other day while looking for patio furniture I came across a set that I loved, but I didn't have anyone to help me assemble the same. Thus, I asked for the floor model. Not only did the staff explain about the product but also mentioned that it had extra 50% off. Not just stopping at that but also went out of the way to make sure i got the floor model.

Wanda was excellent in helping me get everything I needed for the property I was renovating, very knowledgeable.

Staff is not willing to assist customers.

Excellent customer service provided by the sales and installation team at Home Depot South Florida Region (Cutler Bay) with my impact door/windows installation process

Unless you speak Spanish u better go somewhere else 🤬

Took a tool from husky and got the proper attention and was helped throughout.

The employee was very knowledgeable and gave us his recommendation. Was very happy with the overall shopping experience.

I went to this Home Depot to buy some rebar i needed for a project I had. In order to get to the rebar I had to climb over 3 pallets that they had placed blocking everything. these were not placed there temporarily they were so they didn't have to put them away. The entire building department was a complete disaster!

After having a bad experience in the store, as I was about to load my purchase into my SUV Adrian came out of no where and delightfully helped me to load my items. Even as an item broke while loading he went inside the store and got me a new one. A+ customer service from this one individual!!!!

Items can be was returned and refunded

Generally, the employees are rude, careless, and too busy on their phones to even consider helping the customers. At checkout, I was not greeted or thanked. I even stated that I was unable to find a certain product. The cashier had airpods in and was having a private phone conversation. I was ignored.

Good job to the cashier, she is well knowledgeable.

I was very pleased with my shopping experience yesterday when I went to Home Depot near my home. I received the assistance I needed in the lumber department and was in and out of the store in no time.