Reviews for Festus #3032

We had originally purchased a Cabrio washing machine. This turned out to be a mistake. It is a total piece of junk. It left white chalky streaks and didn't clean AT ALL. Ben, the store mgr was very helpful and understanding. We were allowed to return it and obtain a Samsung. The ratings for the Cabrio on Home Depots site are incorrect. It's rated very well and we just didn't experience it. The Samsung is a much better machine and we are very happy with it

Festus store was clean and orderly, our sales associate, Cody, was readily available to assist us, knew where the products were located and walked us to that location. They had called a team meeting at the service desk but he assisted us and did not leave us until he was sure my granddaughter and I were taken care of. We came to the store to purchase a tree pruner and I had no idea where to look. I explained to the cashier that I had worked for an installation company a few years ago and we did contract work installing appliances and toilets for your customers. We had worked for Lowe's and Sears as well. Lowe's claims to have the lowest prices but what is important is how I am treated and how customer service is and Home Depot has the BEST employees and friendliest. I am a loyal customer.

I love our Home Depo. I dont even think about going anywhere else.

I was working on a project that does not come in a box or sit on the self. I explained to an Associate what I'm making and he had some great ideas that worked better than what I had planned. And it saved me money. I live in St. Louis and have a weekend lake lot down south. I always like stopping and shopping at the Festus Home Depot. The people there are very helpful, the store is clean and most items that HD carries are in stock.

During our kitchen remodel project we experienced excellent customer service from Cheryl & Penny (Kitchen design team) before, during, and after our order. Thanks ladies so much!

Very pleased with Ray Crafton, the Operations Manager, that assisted us with our purchase. He was very kind and helpful which to me makes all the difference in a buying experience. He restored my faith in customer service. Thank you Ray.

The associates were friendly and helpful. They looked up what we needed and gave me print out of the item and price. They also told me how long it would take to get in which turned out to be accurate.

Great service and product availability. The store was very clean, products were easy to find and check out was quick. Our order arrived in a timely manner at our home with everything intact. Thank you Home Depot for your great service. We look forward to working with this store the next time we have a home improvement project.

I AVG. 3 TRIPS PER DAY ,AS HIGH AS 5. MY KNOWLEDGE OF PRODUCT LOCATION IS ABOVE AVG. THE EMPLOYEES ALWAYS GREET ME AND ASK IF I NEED HELP. VERY SELDOME DO I HAVE TO GO ELSEWERE TO BUY MATERIALS. AFTER THE FLOOD IN MY AREA THE MNGRS. HAVE DONE WHATEVER THEY COULD TO HELP.

The store was clean everything easy to find and on hand

Love this store. Associates always friendly and helpful. Has everything I need. They are very helpful with ideas for my projects and recommend the proper supplies needed. This store makes me feel confident to try projects that I have never attempted before.

Home Depot and their main competitor are directly across the interstate at this particular store. I cringe when I cannot find what I want at Depot (this hardly every happens). I would much rather shop at the Home Depot than any other large Hardware/Building Materials Store. They almost always have exactly what I want and the associates are knowledgeable and outstanding with their manners.

The sales associates were ON THE BALL! Not only were they quick to ask me if I needed assistance, but they quickly understood my problem/need and just as quickly recommended and delivered an AFFORDABLE solution! I haven't found this kind of skill, professionalism, and willingness to help in a very long time - keep it up guys! I'll be shopping here more often!

Paint associate Ken was super helpful to my fiancée and me. We were unsure of where to start our painting project and which type of paint would be best for us. He seen us looking around and immediately stopped to see if there was anything he could do for us. He aided us in finding the best primer and paint for painting our bedroom and living room. He was understanding of our need to find a paint that would withstand two toddlers running around and even shared his own personal stories. He wasn't going to convince us to purchase anything that wouldn't help us in our goal either. Overall, super great service and willingness to answer any questions we had. We will definitely return to Home Depot.

Very satisfied with the assistance that i recieved while i was at this store! thank you so much and i will be back

Store had everything I needed except for a pool code latch system, everything else was easy to find and associates were helpful.

I used the self check out line, didn't know how to operate it. Cindy the associate helped me through it and was very nice to me.

clean/helpful/friendly all in all a good experience just as every time before

Good Store. Staff is pretty helpful. I go there a lot.

We came to the Home Depot in Festus to check out refrigerators and microwaves. They had exactly what we were looking for and unbeatable sale prices. Store associates were very nice and helpful. Overall a very good shopping experience.

I had already done the research and knew what washer we were going to buy. Arrived at 7:00. No one to help us. Talked to 2 store associates and neither could help but someone would be right with us. 30 mins later we went to the customer counter for help. 2 store associates helped us. 30 seconds to scan and 5 mins to checkout. Asked if i needed help loading? Yes- 25 mins later i got my help after i told them i would load myself. This store was empty, but there were store associates walking all over and not helping anyone. VERY disappointed in the overall service.

The guys at the Pro desk always go above and beyond.Thanks to Mike for all his help in all the projects that I take on. He is a true professional.Always willig to help out and move me in the right direction.

I cant say employees was helpful when they watch you load lumber in the store and in your pickup,

Very satisfactory experience. Associate was very knowledgeable & helpful. Check out was a breeze and loading our purchase was very quick. highly recommend this store.

CANNOT SAY ENOUGH GOOD. LOWES SHOULD SEND EMPLOYEES TO HD. TO LEARN HOW TO TREAT CUSTOMERS. AND TO HELP LOAD AND RUN AND HIDE.HAVE NOT HAD ANY CONTACT FROM ANY OTHER RETAILERS WITH OFFERS OF HEALTH.

Ryan and Dallas were extremely helpful and great to work with!

The store associates at this store are always friendly and helpful. Store is clean and well organized and I received assistance from an associate any time it is needed.

I needed some help in plumbing and got someone from a different department but he was still knowledgeable in plumbing and did a great job helping me find all the parts needed for my project

took a minute to find an associate, but an excellent job was done by all involved. I compared prices online before shopping so I know what I wanted. This store is easy to shop in due to store layout!

The appliance specialist was extremely patient and resourceful. She turned what could have been a frustrating experience into a very pleasant and satisfing experience!