Reviews for Fresno #663

Bill helped me buy my new washer and dryer. He was great. He was friendly and knowledgeable about all the appliances I was looking at.

Customer Service is for sure #1!

As a company you have wandered very far from the idea of customer service, and this particular store is one of the worst examples of it. The cleanliness is a joke, carts of trash and merchandise throughout the aisles, the in-stock is an absolute joke (I've had to visit 3 other stores to get the items I've needed since this store is out regularly). Has the ordering gotten harder? Are you not training your supervisors properly? What is the problem? Its embarrassing to see just how disorganized this store is. Not to mention how unhelpful your employees are. Its clear they are unhappy to be there. While I have seen a few trying to help, the majority huddle up and are talking, flat out ignoring, or simply look irritated to even be in customers vicinity. The only positive I have had has been a few of your cashiers have been very kind, and try to be helpful.

I don't like going to big box stores because they don't always have someone who works well with handicapped people, but I was absolutely grateful the first person I found was awesome. No judgement's just patient and friendly. Plus they pretty much have everything.

Clean and friendly.

Bill in the appliance section was very patience with me during my shopping experience. I found the washer/dryer set I was looking for and also, purchased a drop-in range.

The store was very helpful and friendly I recommend shoppers to shop at this location

The appliance prices were very competitive and Bill the associate was so helpful and informative.

Well-stocked. I browsed the Garden Dept. and was especially impressed with the plant selection.

I find this store conveniently located and well stocked with all my needs. The staff are helpful and courteous, and this store usually has everything I need for my projects.

EXCELLENT STORE FOR EVERYTHING I NEED----CHRISTMAS SHOPPING AND ALL YEAR!

Everything you could possibly need and more, every one needs tools. Also they gifts ideas for you know who...

This store is usually stocked and have lots of great stuff. It's in a convenient location. I minus one star today because they fail to put sign that their wall saw was down. It's hard to lug a 8x8 board only to be told saw not working. Overall a great store with new and updated products.

It is better to drive over to Lowes, or National Hardware.

The store is arranged very good, making it easy to locate what you are looking for. But, I “ “DO NOT” like ALL the “NEW” Self-Check Out Registers, there’s just to many of them and “NOT” enough Cashier Registers to check out with your merchanise. Now, if you want to use a Cashier Register, you have to go ALL the way to the other end of the store to check out with your merchandise. So, now when you park near the Front Entrance Door to go into the store, you have to walk twice as far to use a Cashier and back to your car with all your purchases. REMOVE SOME OF THOSE SELF-CHECKOUT REGISTERS AND PUT MORE “CASHIERS” BACK IN!!!!! A lot of people “DO NOT” like SELF-CHECKOUT REGISTERS, and I’m one of them.

Cloth plumbing product I needed is stored out in the garden area. It was covered in dirt, bird droppings and feathers. Several were missing all the protective material, just cloth wrapped around a piece of cardboard. I have been to several HD's for this product, this is the only one to store this sleeve material outside. No real Pro Desk to speak of, just self check outs with a "Pro" sign. The "Pros" were not helpful anyway, had to go to the customer service area at the opposite side of the store. They were helpful. The guy in the plumbing department was helpful.

Although this store is much further to drive than the closer one to my studio. I prefer the drive to go to a much larger, cleaner, less crowded store.

I like the friendliness and great customer service. I do not have to wait or look for someone to help me out.

everyone is very helpful !

Store is not only convenient but customer service is great. Kimberly was professional and knowledgeable

Great Store Overall. Associates are Polite, Professional and display a Sense of Urgency-

OK

everyone was very helpful

I was impressed with the customer service and professionalism from the cashiers during our visit.

excellent

This store must have good employee hiring and training practices, because on many occasions, associates have gone out of their way to assist me, and they never fail to be helpful and friendly. Besides the convenience of the store being nearby and the prices, I consider the quality of the employees as one of main reasons I return often.

I recently purchased a condo near this location of The Home Depot and find that employees here are much more helpful and pleasant than other "Big Box" stores I have been spending a lot of time at and even another Home Depot further away. Now that Home Depot is giving the Veterans discount on most items I have started shopping in the store and found this branch to be especially helpful and convenient to my locations. This has been an expensive project and the discount is a real help. Thank You!

Purchased new washer & dryer - salesmen very helpful!

There have been many times that employees have gone out of their way to help me, even if they were busy doing something else.

the garden area outside is a filthy mess. broken pots, stones bags of mulch scattered, dying plants, and cashiers too busy chatting with each other. Inside the store, it is much better, however many younger employees do not know where product is located