Reviews for Lancaster #8976

The manger in appliance was very unprofessional and not helpful I don't remember her name but she was a Spanish lady and said she was manager over that dept

I purchased a Samsung washer and dryer from here and it was delivered in 2/25/2025. The sale was great, the delivery was great. The dryer stopped heating on 5/1/2025, yep less than 90 days. The don’t return appliances after 48 hours. And guess what, Samsung doesnt have a way of compensating. When I initially reported the problem then told me someone would be out by 5/7/2025. Then when they called back I was told a week. Here I am spent $1400.00 with 3 daughters and the dryer stopped working before 3 months.

I skipped 2 closer Home Depot stores to go to the Lancaster Tx store. Glad I did

I am pleased with the service whenever I go there.

Three front customer service people are always helpful but it seems like the ones on the floor avoid you. They don’t want to assist. They will point you in a direction and if they see you need help they will ignore you or walk the other way. Sometimes prolong working with another customer. If they don’t won’t to work, let them go. They are hurting the business. I am not a contractor or handyman. But I am remodeling my house and when the contractor sends me out I don’t have a clue as to what I need. Thank God for the handymen and contractors that are their shopping. They help out the most. No know how to save on purchase and cut cost when asked about a project . Hire some of them. The retired ones or seniors they give the best advice and love to talk

While this location is handier for me, it frequently is out of stock for the items I am needing and I end up going to another location that is more inconvenient.

The service, products are top shelf at home depot. I've never been disappointed with the service or products.

everything while in the store and ordering went perfectly! Your delivery people were SUPER!!! we purchased 4 pieces of treated wood. for which we paid top price, $298.00.. 2-3/4"--2-1/2 " plywood..only 1-3/4" is usable, the other 3 are warped, or split in several area's, our delivery driver took photo's of the top piece. the next 2 were TRASH, you can come and see for yourself. we expect a refund on these three pieces, when you pick them up..

Some time it is easy to fine what you are looking for

The paint service was good