Reviews for Natick #2669

the store has the best location, best staff, the stock is great quality same with tools,

yes my favorite store verry friendy employers verry clean and verry organised

Customer service desk offered to donate 4 potted palms to enhance the set for a middle school play. We appreciated the generosity!

Except for today, associates are ALWAYS a) plentiful and b) knowledgeable.

I ordered a snowblower at 8:30 on a Saturday morning and at 9:00 am it was ready for pickup. The store associates were helpful and the item was in perfect condition waiting for me to come get it. My experience was excellent.

great prices and well organized store. Employees were very helpful

All employees seem to be seriously working the aisle and friendly in offering directions.

Shopping the Natick Home Depot was fun, seamless and easy. Every associate is knowledgeable and helpful.

My wife and I had the same warm and friendly helpfulness from Diane in the Kitchen Dept. this time that we received a few months ago when we consulted successfully with her about our purchase that time. Although our checkout with cashier Arthur was the first time we met him, he treated us with his warm friendliness as though he had been our cashier on each of the many visits when we purchased stuff here since we moved into our apartment in the complex across Chrysler rd. From this Home Depot in October of 2013.

I know that Retail can be a sketchy affair depending on the store or the day or the time of day. The management at Natick, MA 01760, Home Depot, Store 2669, needs to TRAIN and RE-TRAIN it's Sales Associates and 1st Shift Sales Associates to at least greet and acknowledge CUSTOMERS even if they can't provide assistance or any insights of any kind due to lack of knowledge or training. I have worked in Hospitality and Retail for the last 30 years and know that other CUSTOMERS, not necessarily myself, have high expectations when shopping. During this visit, “NOT ONE ASSOCIATE IN ANY DEPARTMENT EVEN SAID, "HELLO" or OFFER ANY ASSISTANCE OF ANY KIND. EVEN THE CASHIERS DIDN"T SAY ANYTHING TO ME IN UP FRONT. MANY OTHERS NEAR HAD A PALPABLE FEELING OF DISTRESS”. The kind you feel when SOMETHING, if not A LOT, should be happening but is not. Any upper Management should take a minute to have a pep talk with people and reiterate- "Why is Home Depot in business?” THE CUSTOMERS, THE CUSTOMERS, THE CUSTOMERS!!!!!!!!!!! Just like Society, Life or any self-vested activity, everything looks and feels good on any given day. But, deep down, YOU (collective not individual) know that something is WRONG but NOBODY CARES or THINKS their doing YOU (all of us) a FAVOR by helping us (the customer base) by even saying or doing ANYTHING outside of one's main job description. How much does Home Depot have to PAY people to do their jobs. Let alone helping people because they have a GENUINE INTEREST or generalized feeling of concern or caring for people that require help or assistance. Just for the purpose of GOODWILL or due diligence (doing something for the pure sake of it) to people you SERVE and derive a LIVING from or the RETAIL Industry as a whole. Once upon a time in a land called AMERICA, corporate America failed to deliver on it's CORE VALUES and only cares about the " Happy Joe or Betty or the Empty can that rattles the most". It a societal and communication breakdown when others and myself can’t even get a greeting or assistance. The level of indifference one experiences daily in many facets of life can only be explained by saying “People don’t care even if they are being PAID to care or It’s the way it is so don’t rock the proverbial boat by complaining but I just felt compelled to relay these comments. SORRY” Please hire more WOMEN at Lowe's. The WOMEN at this store are very helpful and do a great job. Also, Steve on the Front End(possibly a Dept. Head) and Mike at the Pro Desk was exemplary. Congrats to Erin too. In the Service Age that we live in nowadays, it's always refreshing to be SERVED well by CUSTOMER SERVICE associates that CARE about their jobs).

I have always found the right items i came to get . The people that work there are always asking if they can help you find what you are looking for and are always around when you need assistance. Also Natick has the best garden and plants of all the stores I have visited

Online could be improved. I am also looking for appliances and the process to add to basket is awful with checking for availability. Its cumbersome.

The Store was clean and every thing was in the correct place

As a single mom with 4 kids I now find myself Being a Jack of all trades in my home. Employees at my Home Depot are always extremely helpful and patience with me. I would be lost without them. Thank you Natick Home Depot!

Lynn at customer service was one kof the most helpful and polite people I have ever dealt with in all my shopping experiences I will definitely be back in the future and I will recommend your store to all my friends and family

The cashier Barbara is rude and disrespectful of Military Veterans. On multiple visits she has unfortunately been the cashier. We have had a good in store experience until we check out with her. She carries on about the qualifications of the veterans discount and why my husband is not eligible in a very offensive way. She is insulting and clearly has no respect for the honor that the military serves for our freedom. Even when we told her to please stop talking because she is insulting.... she continues. We always leave very upset... Over her insults. I would not recommend this store to anyone, she is the lasting impression of the entire experience.

the young employee taught I was doing something wrong and he had a wrong way to approach, I have been coming to this location over 9 years this is the first time this's ever happened.

Most of the staff have a good helpful attitude, the atmosphere here is relaxed and there is almost everything you'll need for your domestic jobs.

great store experience even though it was for post-Christmas sales at store closing time. From Spring to Fall every year we shop the Home Depot Garden Center exclusively for our lawn and garden needs. Always enjoy being thanked for shopping the Home Depot.

Great store, easy to find stuff. I go here all the time.

Always when I visit Home Depot, especially the Natick one, the associates are very helpful walking to the items, and make sure the J find everything that I am looking for.

Always an great shopping experience at the Natick store.

The cashier at the loading zone part of the store is the most pleasant woman in that store. I will only checkout with her.

The store assistant manager went out of his way to make sure we could get one tile cut for a repair project at home. His flooring team cheerfully cut our tile for free. Great service!

The associates are very helpful,is very easy to find what I was looking for and is very organized and cleaning place

We needed help with a specialty item and the Store Associates were extremely helpful and knowledgeable!

Josiah helped me cut my plexy glass. I appreciate his service. He is awesome.

All the products was easy to find. I was very happy.

The people at the store are always friendly and know what they are doing. They are very helpful.

The associates in Tool Rental were excellent. Glenn and Rick were very helpful and knew their stuff! They made shopping at HD fun and pleasant!