#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(281)405-2404

Rental Center

(281)405-2410

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

10707 N Fwy

Houston, TX 77037

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Customer Store Reviews

  • 4.2 out of 215 reviews
82%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (215)
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Showing 1-30 of 215 reviews
not a good st
The aisles were full of not stocked merchandise, even though there was a place to put it. The product on the shelf was mis marked, and disorganised. Only go here if you know exactly what you need and what it cost, also do not expect an employee to help you, they run away.
by
    Customer Service very Helpful
    The store is very organized customer service is very helpful and they no their Department well. If you have any questions they will have a answer. Great Store
    by
      • Recommended
      Good experience
      The associates were very helpful and friendly. The store was also organized.
      by
        • Recommended
        good location
        This store is in a good location and have good salesman
        by
        • DIY
        • Recommended
        Awesome store!
        Excellent store for most purchases. I often come to this store as it is close to my office. Usually, they have everything I need in stock and lots of variety of products.
        by
        • DIY
        Always Enjoy Home Depot
        Needed help with a fan and watched the young female store associate climb in between the racks to get the last one I needed. Thanks for the help and the fans are AWESOME!
        by
        • DIY
        • Recommended
        Great customer service
        Great customer service and accessibility to products.
        by
          • Recommended
          Great experience as always
          This store is always clean and the shelves are neat. Associates are always very helpful and knowledgeable if you need their assistance.
          by
          • DIY
          • Recommended
          good store
          The store was clean and the products were easy to find
          by
          • Pro
          • Recommended
          Terrible inventory control
          Hardware was mixed up, and I don't mean the occasional bolt being put back into the wrong bin by a customer, I mean the bolts were located in the wrong bin. Boxes of bolts that were together on the shelf were 2 different sizes. Selection was less than ideal. Why is the shortest bolt of the 3/8 to 1/2 size inch and a half? How hard is it to put 1.5" bolts in the 1.5" bin and the 2.5" in the 2.5 inch bin? Evidently it is comparable to rocket science for the stocking team at this store.
          by
          • DIY
          Excellent Customer Service
          I enjoy shopping at my local Home Depot Store, personnel has great customer service skills and are very friendly whenever I need assistance. I highly recommend store #6510.
          by
            • Recommended
            Great costumer service!!! RON electric tools
            I went to the store looking for a drill I really dont know much about tools but RON help me out was patient with my kids and help a rude customer after interrupting in the middle of his sentence he kept calm and apologies to my after he help the customer ron was more than helpful he show me many drill explain the use for them ask me for what did I needed to assure he was getting me the right one after I choose one he said with confidence that he knows that I had really made the right choice and I know that he really meant it. This happend on 6/26/15 around 12:15. Thanks RON ones again. Thanks home depot
            by
              • Recommended
              Great store experience
              I purchase a charcoal bbq grill and I if I could have the one on display because it was already assembled and the associate said if you purchase a brand new one in the box, they would assemble it free of charge within 3 days. That's a fantastic bargain.
              by
              • Pro
              • Recommended
              1 found this review helpful
              Store experience rather blah.
              This is the only building supply store close to my home. Otherwise I would probably shop Lowe's as well.
              by
              • DIY
              • Recommended
              great storre experience and very helpfull people
              I was very happy with everything , the website, the prices
              by
                • Recommended
                Stencils for Brother' Cliff
                From the time I entered the store, and asked the first associated for the needed item, he told the aisle number. When I got to the aisle another associate directed me straight to it.
                by
                  • Recommended
                  Knowledgeable staff
                  Had a great store visit in and out..especially when i had a busy day...really helped out
                  by
                  • Pro
                  • Recommended
                  What Up With The Great Assistance?
                  Someone named "Ian" was extremely attentive and friendly in giving my wife and I clear directions for what we were needing. Her willingness to help us though we were not even in "her department" went above and beyond anything we have experienced here before; turns out she has been there a long time...so it wasn't just a "Hi, I'm new here...welcome to Home Depot" at all! Great attitude.
                  by
                  • DIY
                  • Recommended
                  Now I will think twice before I go to buy at that location.
                  At times I shop at the store at north freeway location and I like it because it is easy to find a variety of items at the store and its location is convenient for me, but on 6/4/15 2:57 pm the cashier that assisted me had POOR customer service. I really think that the issue may had been because either she just gives poor customer service or maybe because I only saw two cashier lanes open giving her stress knowing that she and the other lady were the only ones to assist customers, etc. Yes, self check out was available which I normally try to use but the lanes were full there too. So now I will think twice before go to that location and I hope that cashier that assist me has a better customer service towards me then the last one that help me.
                  by
                    • Recommended
                    this is the best store i ever been
                    yes this is my #1 store because ill find every thing i need for my projects
                    by
                      • Recommended
                      pleasant store visit
                      was satisfied with service on finding product associate was very knowledgeable
                      by
                      • DIY
                      • Recommended
                      My fun Store
                      The shopping was quiet and pleasant. found what I was not looking for, glad to find it and bought it. Home Depot is my toy store
                      by
                        • Recommended
                        The only Home Depot I use
                        Every time I visit the i45 location at west road, I'm treated like a friend or family. I'm there quite often and know some employees by name. I love this store .
                        by
                        • DIY
                        • Recommended
                        Best materials
                        The store is very big and has everything you need for any repair possible - but you do need to take help - because once you find what you went to go get there is always something else you want to go along with what you started out to get. There are so many things to make a project come together. Although I have to say - the store really needs more employees available to assist and more important to check us out quickly!!!!!!!!!!!
                        by
                          • Recommended
                          Store Associates
                          The staff at this store are very helpful and available when you need them. They took the time to show me how to use a edger that I purchased and how to replace it.
                          by
                          • Pro
                          • Recommended
                          HORRIBLE!!!!!!!!!!!!!
                          THIS STORE HAS EMPLOYEES WITH HORRIBLE ATTITUDE!!!!!!!!!!!!!
                          by
                            Fast, efficient service
                            I was looking for 7 items and found 6 of them. The store associates were very helpful and friendly in trying to locate the 7th item & while it wasn't in stock, their helpfulness will cause me to return to this store.
                            by
                              • Recommended
                              All went well
                              Ok, Assoc.'s were readily available and answered my questions.
                              by
                              • Pro
                              • Recommended
                              Enjoyable shopping experience
                              All associates were very helpful and friendly. Great shopping experience!
                              by
                              • Pro
                              • Recommended
                              Great store experience
                              The store was well lighted, the return area was extremely organized and the associate was extremely pleasant and helpful as my return was processed. My experience at other stores has not been as pleasant. Usually I am treated as if I am stealing something. I was treated with at this store !!!!
                              by
                              • DIY
                              • Recommended
                              Showing 1-30 of 215 reviews

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