Reviews for Ontario #4025

It's okay for the location could have better products

The store was just a store nothing special, until we received help from your associate Stephanie. nothing but praise for her, her product knowledge, her personality, and her recommendations as we disused my project at hand were fantastic. I would recommend having her train all of your associates on how to provide excellent customer service to valuable store patronse.

I came into store to inquire about carpet and install. Judy was very helpful in getting my measuring order put in and gave suggestions for carpet and pad for our upstairs. After the measure, we came back to Home Depot to order the carpet. Judy remembered me and everything that we had discussed a week prior! She should be the role model for Customer Service representatives everywhere and knows her job well. I didn't have to wait, while she figured out how to order my items on the computer. (I've had other orders that took forever while the associate figured out how to do the ordering.) I can only hope that the carpet install goes as well as the ordering. Thank you Judy!

I went into Home Depot today because my water heater exploded! I was extremely fortunate to have Michelle in plumbing help me out. Not only was she extremely knowledgeable but she was very kind as well. Michelle made a bad situation much much better. Even Maria who checked me out of the store was positive and made me smile. thank you for employing such amazing people! you just earned a customer for life! :)

Everything about my visit to the store was pleasant. The ease in finding someone to assist me in the department I was in. The helpful direction and assistance in where the next item I was looking for. The ease in checkout even through a self checkout, with the prompt assistance of an associate. Overall, the experience made my visit worth the drive. I will return to the store again.

I always know where to find the items I want. Or if I can't there is always an associate ready & willing to help or even suggest alternitives.

The return department did a fantastic job at discovering faucet part number and replacement product despite the fact I had very damage receipt. Both associates in return department and in plumbing department worked seamlessly in processing my return item and replacement. A+ customer service at the Ontario Store is always paramount to my returning to any store. I will gladly return to this store.

We have always had great help at this location, but it would be great if the store were bigger to display more of your available stock such as cabinets, appliances, etc. We finished our whole new house with product from your store, but had to see much of it at bigger stores further away.

THE SORE WAS CLEAN, HAD SOME TROUBLE FINDING ITEMS AND SOME WERE OUT OF STOCK BUT THEY CAME WITHIN A WEEK.

Great employees! Always willing to help and knowledgeable about the store.

Deanna, Traci, and Christeen were a joy to deal with. Deanna especially is a great asset to this store with her helpfulness, not only to customers, but to training Traci. I was impressed with both of them, and enjoyed the interaction. Christeen was very cheerful and knew her job well. Easy checkout, and she made it fun!

I was measuring a house for an appraisal and my tape measure broke. I had to get a replacement quick because I had another appointment. Ran into the store, straight to the tools section. An associate asked if she could help me find something and I said I needed a tape measure. She took me down the isle to where they were. Very helpful and friendly. Got to the next appointment only 3 minutes late! I would have made it but there were 3 options for the wide-blade, 35' tape measure I wanted and I had to consider which one I wanted. Never had but one choice before. Thanks!!

I purchased a product on-line where I was told the item was not available in the Ontario Store. When getting to the store I found the item and a store associate helped me get the item at the store and cancel the on-line order. The whole experience was a little time consuming but overall a great experience.

I told the associate I needed to corral my fabric stash. He asked a few questions about assembled vs. not assembled, size, etc. He showed me several options and I settled on a tall cabinet with extra shelves and a door. The price was very reasonable and I purchased 3 of them. I was able to empty 8 large plastic bins of fabric. I basically made mini bolts by putting the fabric on comic book backer boards and stacking them vertically on the shelves. I have my own mini fabric store!!! It was absolutely perfect. My crafting life life is so much more organized! Thank you Home Depot!!

This store is very friendly and always smiling . The staffs know their products and is always wanted to help you. Using the aps makes shopping very easy. You can walk right to it and you'll know if the products are available without wasting your time.

I went in with a big list of items I needed to purchase. My husband recently had surgery and was on crutches so I was expecting to do a lot of the lifting. We went to the store at a time that I was hoping would be less busy and we could get some help. I entered the store with my husband hobbling behind and Selena if I could get some help--she called for 2 associates that came and got carts. We got 3 toilets, 2 tubs/surrounds, vanity, flooring, and these guys did all the lifting. They also told me I could save 10% by applying for the credit card. I took all one particular flooring packages and needed some more and Dave got the lift to get more down from 15 feet above. Jodi and Jonathon made the check out easy while Cody and Renisha packed everything into our trailer and truck. Thank you so much!!! I couldn't have done it without these awesome associates!!!

I was pleased to find that the associate was very well informed on how to use the product I was buying, Even had ideas on how to use it. When I went to check out the associate was very helpful on how to use my new credit card with the chip. I noticed her name was Joanne.

The Ontario store is very clean and the staff is very knowledgeable, friendly and helpful!

Sylvia & Kathleen were great help!! Went out of the way to help solve my problem and continue to provide service.

This review has nothing negative to say regarding the Ontario Store or the employees. I found them to be helpful and providing excellent service, I ordered this item on-line on Dec 1. We waited 8 days for the console to arrive in the Ontario store. A friend assembled this item and found that the top was drilled incorrectly and didn't fit. We called the company as per directions and it took them 3-10 days to ship the piece to us. They would not ship it to the Ontario store, which would have been faster. The booklet that came with the item had a SKU # that was given to the customer service person who helped us. It was the wrong number and when the piece arrived, it was the wrong color. We tried again with the same results. By Dec. 29th, I was very frustrated and returned the whole thing to the local store. Local store manager John and employee Teressia helped us quickly and to my complete satisfaction.

Excellent customer service! They were helpful and friendly.

The overall experience at Home Depot is great. You can get everything you need for your projects. If they don't have it in stock they can get it for you. Being the best building materials store in the area. I will continue to ship here.

Generally can find anything you need in one place. It's not fun having to run all around town to get all your supplies.

The employees are all so friendly and helpful, everytime we visit this store.The store could use more inventory and have more options available, in stock, tho. (See managers). We are new residents to the area and our previous Home Depots in Carson City and Reno, NV, were not pleasurable to visit. It was very difficult to find an employee to help us, when we did, they happened to work another dept., and we would have to wait quite a long period of time for an employee to show up to help. All the employees at this, and the SW Idaho Home Depots, offer to help, and seem to know what they're talking about.

associate directed me to the pin nail guns was in and out in 10 minutes with Christmas for my son.

always friendly people,meet old friends there, spend a lot of money

Our overall experience at this store was very good.All the associates and the manager that we worked with were friendly respectful and very kind.. We would also like to thank you for having United States Veterans parking for us. My husband was in the Coast Guard and we also appreciate the discount for Veterans.... We will make the drive from Baker City to shop at the Ontario Home Depot.

I away enjoy going to my Home Depot. They always have what I am wanting and I always come across something new. If I ever need help they are always ready to help.

I had assumed that obtaining a large Christmas tree for our Church would be a hassle. Instead, helpful associates made my shopping experience a great way to begin the soon-to-be Christmas season. Friendly accommodating sales associates, like the ones I encountered, make the hustle and bustle Christmas experience much more like its original intent.

I needed help to get the right plumbing parts and a store associate did that. In the paint department, another store associate messed up what I wanted. I specifically said I didn't want paint with primer and that's what I got. I ordered 3 colors and a white for ceiling. I got home with no white and two tan gallons. Now I will need to return to the store.