Reviews for Pleasanton #629

I went into this store on the hunt for a specific Halloween item, afraid that it would be sold out due to its popularity. As soon as I walked in, the Halloween section looked full as if they had just set it up, but my item was wiped out on the floor! (I told you they were popular!) Doubtful, I asked a friendly employee to check if it was in stock. Maria helped me with a super positive attitude and friendly smile while making sure I was taken care of. Ethan got my 3 items from the back, and I noticed that I showed them both the wrong sku number after he got them for me. Embarrassed, I let them know that I showed them the wrong sku number, and they gladly helped me get the correct items! These two made my day! Thank you Maria and Ethan for making my Halloween even more special this year!

I came in looking for pieces to connect my new bathroom vanity. Eddie from plumbing was kind, patient, and extremely knowledgeable. He helped me build the pieces I needed and it came out perfect. Will definitely come back here for my plumbing needs.

In my last shopping yesterday I got a chance to interact with the store manager Mimi. Such a wonderful and helpful individual. Very considerate, willingly helped beyond her responsibility. Thank you Mimi and Home Depot for great shopping experience. Wonderful products excellent people.

i’ve always had to “help” myself at this store. their is usually nobody from the department that you actually need assistance in. horrible at price matching their own prices that are listed on the shelves or elsewhere. don’t go here if you need even the bare minimum of an associates help let alone advice.

I purchased four kitchen appliances because the sales associate (Brendon or Brandon) was extremely knowledgable and solved my issues. I will go to this Home Depot as my main store in the future thanks to Brendon and the manager.

Great help in store, needed a refrigerator for our garage

Just a quick little note to say that always appreciate a nice person who checks you out and has a great attitude. I’d like to point out that Renaye was that person yesterday…she was very nice and accommodating and personal. Just wanted to give her the props on her customer service!!

Bricks and pavers are sold in the darkest corner of the garden dept. in the Plsn. HD Bring a big lamp if you expect to distinguish between the several colors that these times are sold as at night. And the joke is on the unwary customer: that the Red step stone has no exact match in brick color. You are expected to match the Red stone with the multi-color brick in the dark.

Everything is visible and organized at this place

Excellent assistance...it seems home Depot has upped their game. Thank you for having knowlegable employees keep up the good customer service

Not a bad experience shopping at this store. Unfortunately due to theft, most hand tools and blades are locked behind cases and you need an employee to get it out to buy it.

Alex Kushnir sold me a washer/dryer combo and provided very good customer service during the process. Brendan (other appliance specialist) showed great teamwork to help Alex make the transaction. All in all, both were great.

This store isn't any different than most. In fact, most places that I frequent like other stores, restaurants, services, etc. are often nice, but nothing that makes me go out of my way to write a review. What really stands out from this Home Depot are the employees- I don't think I've had a single non-positive experience from any of the workers. They're all that great! I'm sure they usually go around answering quick questions, which is perfect for most people- but when you need some interactions for in-depth help, they never fail. Every single time I've worked with the employees here they've been incredibly resourceful, patient and kind. This place is the threshold- it set a very high bar for not just other Home Depot stores, but for any and all customer service experience.

For a long time Home Depot has too few people staffing the store. Help finding anything or getting anything down is impossible! They used to hire trades people who knew electrical, plumbing, etc. but no more. Now I think they have 2 people at customer service, no one on a register (all self service) and maybe 2 people available to help find or get something down. Go here is you need something and can find it yourself.

This is probably one of the worse HD stores I have visited. No one really cares about helping. All the employees look miserable to be there. They really dont care to help with anything and get upset when you ask for help. One cussed at me in Spanish when I asked for something that needed to be brought down via forklift not knowing I understood it.

From garden supplies, major appliances, building supplies to tools, I am a Home Depot fan. Whether purchasing online or from the Pleasanton store, I’ve experienced great service, prices and wide selections. They also treat veterans well!

Employees were very helpful. Good customer service.

I purchased a Samsung Dryer online back in May because our dryer stopped working. I ended up canceling the order the same day because we were able to fix the problem. It is now almost November. I'm still trying to find out where my refund went. It was partially paid via a gift card and via my Amex. I have been given a run around when trying to find out where my gift card refund went. It has been months. I went into the store in Pleasanton, hoping that customer care could assist me. They were rude and stated I was sent an email regarding the refund, and basically, there was nothing they could do. "The original gift card was credited". It was not, I had the egift card number which was showing $0 balance. The cashier checked that in front of me and agreed that it was not refunded anything. The cashier then got on the phone with someone trying to figure out what needed to be done. I had my 2-year-old son with me, and he was getting impatient and started crying very loudly. I asked the gentlemen if it would be okay if I just ran over to the checkout line, made a quick purchase of some candy, and came back. He rudely stated that I needed to stand right there in front of him while he was on the phone. This whole interaction felt like I was inconveniencing that cashier. There was no one else in line behind me. Finally, after months of running around and calling various departments, a Home Depot resolution specialist determined that the gift card was refunded as "store credit." The gift card I used was for $500. I had been very patient for months at this point. I'm sure if I hadn't made a big fuss about this, my money would have gone down the drain. I've never experienced such terrible customer service. I will never return to Home Depot. If it weren't for the gentlemen whom I luckily got a hold of in the resolutions department, I would still be calling around trying to figure out what happened.

Waited in the plumbing aisle for more than 20 mins despite numerous requests for assistance.

Went to Home Depot for some seasonal items. Every time I visit this store and am looking around, an associate asks if I need help, this time it was a manager. I said yes and and told him the item I was after. He knew right where it was in the higher stock AND specifically had an employee get a forklift to get it down just for me. This is why I always go to this Home Depot for my seasonal items. If they have the items in the store, they want to sell them! This is vastly different from what I experience at other Home Depot stores, where employees look at the floor to avoid eye contact and having to answer an questions. Home Depot Pleasanton is what they all should strive to be.

This location has a greater selection than many others and the employees are helpful. Alex in the Chi department is especially knowledgeable and helpful.

I always have a wonderful experience shopping at the Home Depot in our town. Employees are friendly and helpful.

I needed pricing on a un marked item and got very quick

I go in there frequently to buy plants (and return, because of my poor gardening skills). Employees are great, especially Moises who is always so polite - even with returns!

I came in looking for plants and soil, and D, the manager, helped me find everything i needed. he was so helpful and i was able to find everything i needed. he even helped me carry my soil to the register. i will definitely come back. Carole was also so sweet and had the best customer service. she made me laugh and feel so happy. she was so nice. overall a great shopping experience

I am a mechanical contractor that needs items from multiple departments. Is super frustrating trying to track someone down to open up locked items in each department. A simple 30 minute trip took me over an hour and a half. I will be shopping at the parts houses even if I have to go to three multiple places it will be quicker than dealing with everything locked up

My house’s outlets went out so I had to come get some breakers for our circuit. I came in really anxious because I don’t know Home Depot well but Parbir immediately helped me and made sure I got what I needed. If you need help Parbir is the person to go to!

I would like to extend my heartfelt thanks to Jeff Valencia, the manager at Home Depot in Pleasanton. The exceptional customer service provided by Maria, Andrew, and Gregory is a true testament to his outstanding leadership. Their dedication and assistance have made my shopping experience truly remarkable. Thank you, Jeff, for fostering a team that goes above and beyond for their customers.

I prefer this Home Depot over my home store in San Ramon because of the customer service. This visit was no exception. Jeff offered assistance to every single person in my aisle and was genuinely helpful like he solved a world of problems and decreased anxiety and created a sense of peace all in that aisle. Above and Beyond!

Maria, the Home Depot employee, is truly exceptional. She consistently goes above and beyond to help customers, including myself. Her dedication and willingness to assist make her an invaluable asset to the team. I am grateful for Maria's exceptional customer service and support.