Reviews for S Reno #8560

The people there really make this store great. The people I have dealt with there are all awesome I appreciate this store and people.

The gentleman in plumbing is wonderful. He is always helpful and extremely knowledgeable. I am always pleased when he is at the store when I come in with a question.

Although I had to wait several minutes at the pick up desk because there was only one associate and a customer was returning merchandise.The associate was pleasant and quick to get my merchandise.

This store is a great place to shop, I always find help quickly if needed.

The store was clean. The associate Val was good. I have previously worked Mary Kay for blinds. She was a super lady and helpful. David, store manager was real good and took good care of us.

Alex at tool rental was cordial and sharp, he showed me what I needed to learn

Products are usually easy to find and when they aren't, a rep is easy to find.

All of the associates were very helpful. Lenny in the flooring department was great. He took a long time helping us understand the different quality levels of carpet. He also gave us his direct extension so we could call him back with our room measurements, so we could get a quote on the carpet we want. Very knowledgeable and helpful. Thanks again!

ALL OTHER STORE COULD LEARN FROM THIS ONE THANK YOU ALL TREY AND HIS DOG NIKKO

Sandy was absolutely awesome and helped me beyond the call of duty to help solve my plumbing nightmare. I recommend that the power of the Home Depot is in Sandy at the Damonte south Reno location. Huge thanks to Sandy for saving the day!!

The store was very busy and we're not prepared at the registers to handle the amount of people trying to check out.

Everyone is very helpful and polite and the store is always clean

It's nice to have an hour to look at ways to perk up the house and yard. I can't always purchase everything but I can have ideas and work on them a little at a time.

I am writing to tell you about a very positive experience I've had with your paint staff on a huge painting project. I am painting my whole house and had to find paint to complement a Tuscan decorating plan. I probably have $200 worth of samples in my garage because I tried every paint store in town and finally came back to Home Depot and the Marquee line of paints. During the process I found that L***a and M*****e at the paint counter are the two best people you have. I think I've probably tried them all at this point. No matter what kind of matching or cross-matching I needed -- they did it without question or comment. I ended up picking a neutral color out of the regular line of paints but I wanted it in Marquee. They did this and it looks fabulous. I was told about the problems with taking colors from one line of paints to the other and tried it in samples and I was not worried about the larger quantities. They have even lightened the color for me up to 50% so that I could stay in scheme without having to find complementary colors. One problem, I did clean them out of the base paint and could not get the full order that I needed. I am sure as this project progresses, I will need more. They found more paint for me at the other Home Depot store on Virginia and I did go up there to get the paint but the paint representative was so grouchy about taking paint color from one line into the Marquee line, I just walked out. I'd rather wait for the paint to come to your store and get Linda or Melanie to do it. I learned a long time ago that if someone tells you that the job outcome is going to be lousy, believe them. I live in Saddlehorn right around the corner from your store. I am in there all the time and I also hold Home Depot stock. I have to tell you that it is the BEST Home Depot I've ever visited and that most of your employees are jumping in to help at any moment. I've been asked if I needed help more in that store than in all the other Home Depots over all the years I've ever shopped at Home Depot combined. So, in conclusion, I think you are running a great store and if there are any kudos that you can bestow on L***a and M******e , please do so. They are excellent employees and have just been my saviors in this project.

Service is good store is clean . The only thing that has been a problem is the placement of there productsto many have grabbed the wrong part because it was in the wrong bin.

Went to the store because of the 30% special on appliances. Had been looking at a Samsung refridgerator for over a year and the time was right. Went straight to the product and the associate was right there. He checked us out right at the kiosk as we stood next to our dream fridge. No need to go to Customer Service as we had in the past. Very pleasant experience!

The cashier named Genella -GCU4c5 was helpful and friendly. The only drawback with Home depot is that your survey is much too long and not user friendly at all.

I always seems To take me a minute or two to find the right associate at the store but once I do they are always helpful, friendly and knowledgable. Except the dude with a cane. He always seems grumpy. The store is clean and easy to navigate for common items. The smaller, more detailed and specific the item is though, the harder it is to locate which is when a good associate comes in handy.

The store is clean and the products are easy to find. The check out clerk's are all helpful and nice.

Paint and plumbing depts on this day were OUTSTANDING. Associate in plumbing helped me find exactly what I needed and gave me tips on what to do. The Paint Dept was even more helpful! They didn't have enough of the paint we needed but they set it up with another store that did and got it taken care of. They were meticulous in making sure the colors were right and were extremely helpful making sure we were taken care of at the register. Kudos to those depts today along with the super-helpful cashier at customer service!

I live in New York and I have purchased a second home in Kings Beach, CA. The Reno store visit was a pleasant experience. All of the sales associates were very helpful. I want to thank Jake and Scott for their above average assistance. The sales associates were much more helpful then those who work in the Home Depot I shop in where I live (NY).

I went just to get those few things . Did not need any help while I was there.

The store was clean, the store associate was helpful and friendly

This store is so easy to go in for a "Quick trip". Super fast check out & easy to find help if you need it!

I had a number of items to purchase this past Sunday, so I grabbed a cart and put my keys, wallet and phone in the top of the cart. In the plumbing aisle, nobody was in sight, so I was not concerned about my cart and the personal items. I was looking at the various sprinkler heads for a couple of minutes and turned around to find my cart missing. I was obviously concerned and began a frantic search for the cart and the contents. About 10 minutes later a sales associate named Chelsea approached me and asked who I was, and she indicated she had found my personal items. She told me that she had not even looked at the contents of my wallet, but I was welcome to check to verify that nothing was missing. I told her I trusted her implicitly and I did not need to check. I offered Chelsea $20 for helping me, but she refused the money and said she was just doing her job. I found her response rather refreshing. I would like to personally thank Chelsea for helping me. She was professional and courteous, and an asset to your staff of sales associates. Please thank her for me in my behalf.

I shop at this store often. Associates there are always helpful and friendly. One of them actually removed a broken key from my door lock and fixed the lock for free. That's what I call great service. I like the fact that the store is not cluttered, its clean, well lit, and well organized. The aisles are wide and lack the claustrophobic feel you get in other stores. The associates in the rental department have always been friendly and helpful.

I place online orders that are intended to be picked up at the customer service desk. My orders are typically ready to pick up and are accurate. Rarely is there an error by store personnel who pull the order and I'm usually in the store less than 10 minutes.

I was looking for Plasti Dip for a Cosplay project. When I entered the store, a sales representative was walking by. I stopped her to ask whether they carried the product and if she knew where it was. She directed me to the correct aisle with no hesitation. It's a real pleasure when customer service personnel are friendly, courteous and knowledgeable of their products.

Everything went off without any issues. The associate was very helpful in locating the items I needed. He set up delivery and I was able to pay at the same desk that I ordered from.

Looking for a hand tool that should have taken 1 minute to get, took over 20 minutes to get and fellow store employees did not want to help the store employee I was working with to get additional product off the high rise shelf. This store shows no team spirit and left one of their own employees stranded trying to help me obtain a tool.