Reviews for San Rafael #657

I HAVE SHOPPED AT OTHER HOME DEPOT STORE AS WELL AS OTHER STORES WITH THE SAME OR SIMILAR ITEMS. I USUALLY SPEND MORE TIME IN HOME DEPOT LOOKING AT THE NEW ITEMS.AS MY WIFE DOES LOOKING AT HE NEW CLOTHING.

Onyelewe is the most helpful customer service rep. She not only helps customers, but seems to guide her coworker. This young lady is very polite, helpful and knowledgeable.

Great variety of products to choose from, store was very clean and outstanding responses from employees.

I had a weird experience. No one was rude to me, in fact Braghette the cashier was extremely friendly, but I did witness a man in the garden department practically scold an older woman for asking him for help while he was helping someone else. He said, "You're going to have to wait, and if your question is about the garden department then find someone who works here because I don't." It wasn't that he was wrong in having the woman wait or even having her find a garden associate. It was the way he spoke to her that I found so displeasing. You're in the customer service business, you don't get to have bad days. Not in retail. Go home, crack a beer and scream into a pillow, but in Customer Service you smile, apologize through gritted teeth and simply say, "I'm sorry ma'am I can't help you right now, but if you give me a couple of minutes I can help you find a garden associate that can assist you." Other than that the people in the store were adequately friendly.

I get the same help here as most Home Depots. Floor staff is always willing to help. Cashiers are hit and miss with friendliness, but the store always has what I need and has great selection.

We found the exact grill we were looking for. Had a little trouble, because it would not fit in our car, so we rented a truck from Home Depot to bring it home. I was concerned it would be a difficult process, but they made it so easy. I would not hesitate to do it again. Very happy with our purchase and Home Depot's customer service.

I kind of like the store because it usually has a variety of products to choose from, but it's rare to find a genuinely environmentally friendly option.

I was looking for a new microwave and went to the appliance department. An employee asked if he could be of assistance and he really knew his stuff. He went over the pros and cons of each microwave and cheerfully answered all my questions. He also helped me locate other items in the store. What a good experience!

Won't go anywhere else from here on out. Thank you Norma and Francisco!

JERRICA IS THE BEST CASHIER !!!!!!! VERY SWEET GIRL LOOK FOR HER IN THE STORE

Dewitt Burnham puts the S in customer service. He was knowledgeable, professional, nice and helpful! I needed to buy PVC pipes and parts to construct an obedience jump for my dog. He helped me draw out and measure the jump, select the right pipes and parts, and cut everything to size. He was patient and explained everything really well. I wish all employees were as knowledgeable and helpful as he delivered exceptional customer service!

Berta was the best. Most times I need help a a Home Depot, the associate don't know squat. Berta knows her stuff. Very helpful and courteous

I walked into Home Depot looking to turn a log of driftwood into some sort of creative birthday present for my mother. I'm a normal guy with a normal office job and had zero game plan walking into the store that afternoon after work. I ran into this Home Depot employee Francisco and he literally took forty-five minutes of his time to help me create an awesome present. We cut the driftwood in half then drilled holes in it to place in mini succulent plants. Safe to say I am the golden child after this birthday and I have Francisco to thank for that. I will literally go to Home Depot the rest of my life after receiving what was the best customer service I have ever seen. And even after we finished the whole project I offered to buy him a sandwich at the neighboring steak-sandwhich shop and he didn't want anything.. just wanted me to fill out a survey to help Home Depot out. If I was Francisco's boss I would promote him because he is the reason I am sure plenty of customers return. Francisco, you da man.

Associates are very patient,polite and helpful. the return and refund policy is very good. The prices are very good too.

Very friendly staff, clean and welcoming. Will visit again for future purposes.

Never had a good experience in this store. Rude employees, and they do not honor the 5% discount for using your home depot card.

Thank you to Marcus and his crew working the Pro Desk for truly taking the time to care for customers!

Associates were really helpful. only offsetting thing was that the store was playing obnoxious sounds to try and scare the birds out of the ceiling.

The employees here are very knowledgeable and are able to help locate and explain how to perform tasks.

I just bought a house and trying to fix some household items. I could find all the parts and tools just in one store.

Had great experience at the store visit. I can easily find someone to help me to find items.

I'm almost always in a rush to get back to work and these guys made my experience the best and most convent ever as a business owner of JML Cleaning Service.

It's always a pleasure shopping at Home Depot - everyone is really helpful and there's lots of variety to choose from.

Finding the right size and price of a Christmas tree in the dark was easy with the help of a friendly assistant who also helped load it. The cashier was lovely and friendly too.

getting a hold of people in cabinet department is a pain too understaffed return call back slow this is also the case with other stores colma ca daly city ca

Many feel that they won't shop at Home Depot because they have no idea where to find what they are looking for and are overwhelmed by the "size" of the store. In my visits to Home Depot, I have found that the staff is very helpful in directing me to the proper aisle. All II had to do is ASK. 'The men and women staff want to be helpful and often can assist shoppers in selecting the best item to meet their needs. Add to that the 'self checkout' feature plus large parking areas makes for a convenient event.

Store was well stocked and I was able to find the products I was looking for. Easy check out as well.

There is never anyone to help me find ANYTHING. It takes forever to get someone that knows something. Employees are poorly trained and have a casual attitude. The layout of the store does not lend itself to easy location of items.

EISHA WAS VERY FRIENDLY ENGAGE ME IN SMALL TALK MADE ME FEEL GOOD ABOUT MY PURCHASE I WILL DEFINATELY RETURN AND IF SHE IS WORKING I WOULD NOT MIND WAITING IN HER LINE THO CROWDED JUST FOR INTERACTION

I never have to look very far to get help. Everyone is so knowledgeable and happy to work with you there. Returns are easy and never questioned. At times if i had a problem with anything they more than make up for it ! Great place to get anything for your H O M E. Good people to work with are Abraham and Nicky if you need any help at all.