#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(757)421-1962

Rental Center

(757)421-1942

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

157 Hillcrest Pkwy

Chesapeake, VA 23322

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 425 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (425)
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Showing 1-30 of 425 reviews
We love this store as the employees are very helpful & friendly
This location is never crowded, & it is easy to checkout fast.
by
  • DIY
  • Recommended
Look and Find!!!
I needed something simple, but could have been difficult to know exactly where to look, the staff OFFERED to help before I even asked!
by
  • Pro
Excellent customer service, went above and beyond our expectation
We went today to but two more LG portable ac units, online it said there were 8 in store but only 1 was by display. They searched store and could not find the other 7. Since we wanted two they sold us a larger unit at same price. With the high temperatures it is a blessing to get one larger unit. The people who are in this store are always so helpful. Multiple people helped us and the people here are pleasant and kind. Our number 1 store for home improvements.
by
  • DIY
  • Recommended
Great Store to shop
Everyone was friendly, helpful & professional. They were there when I needed help with the correct information & cut the wood to the size I needed. Thank you!
by
    • Recommended
    Great store experience
    Always able to find what I need and associates are always ver friendly and helpful.
    by
    • DIY
    • Recommended
    Love this store
    Always find what I need. I frequent this store often
    by
    • DIY
    Appliance Specialist
    Store is always crowded on weekends, with happy Customers and Home Depot workers. We were looking for refrigerator and the Appliance Specialist was Jefferson Fowler. He was very knowledgable and easy to understand. After taking notes we told him we needed screws and bolts, he stated isle 14. He was correct and again we needed assistance. However old age overcame me and I forgot the associate who was also very helpful. Our cashier was Julia. She was friendly and efficient, we were gone with knowledge and bolts, nuts, and screws.
    by
    • DIY
    • Recommended
    helpful and friendly associates
    great staff of associates. always friendly and helpful.
    by
      • Recommended
      Exceptional Customer Service
      Our Sales Associate Jefferson was extremely helpful and knowledgeable. We will definitely return to him on our next appliance purchase.
      by
        • Recommended
        Great atmosphere
        Well organized store with great friendly employees. Knowledgable staff made my visit quick and easy. Would recommend over other stores in the area. This Home Depot keeps my wanting to come back.
        by
        • Pro
        • Recommended
        Thanks Jefferson!
        Jefferson made my shopping experience more efficient. Your assistance exceeded my expectations. v/r, Linda
        by
          • Recommended
          Great As Always.
          I have shopped here now since moving to the area almost 2 years ago. Every experience has been very pleasant. I have yet to have a negative visit with any associate, and just to be clear, I do not know personally anyone at the store, though I wish my Daughter could become employed there! In all seriousness I have recommended this store to neighbors and friends and will continue to do so. In future visits I will begin noting associates by name for appreciation of their service. The store has always been very clean and locating items has been easy as well. It is however those times when I am not sure what I'm looking for that the associates have been on the spot to help. I am not sure of the training associates attend, but it would be in the company's best interest to keep it around for awhile. Respectfully, M. Jackson
          by
          • DIY
          • Recommended
          Terrible help trying to remodel bath and kitchen. Tried to receive help in both plumbig and appliances. Waited 20 minutes no purchase or help.
          will not use Home Depot for appliance purchase. Plumbing supplies ie.. Kohler faucets,toilet,tub,shower or tile.
          by
            1 found this review helpful
            Love this store
            I'm in this store sometimes twice a week. Store clerks are always friendly and helpful. I also bring my grandsons to the kids workshops the first Saturday each month. They have a great time!
            by
            • DIY
            • Recommended
            Great store experience
            The store was clean and the people were very friendly, items were easy to find.
            by
            • Pro
            • Recommended
            Garden Center
            Their garden department is always full of selection.
            by
            • DIY
            • Recommended
            Service depends on department
            This is one of the first times I've been in this store that I had an okay experience. Normally I leave this location frustrated but this time wasn't horrible.The associates in the paint department were helpful and friendly but there weren't enough for the people needing help. In the appliance department I had to interrupt two associates talking to each other to ask a question. This isn't my favorite location but I've found as long as you go during off hours it's okay
            by
            • DIY
            Knowledgeable staff!!
            Any time I have ever had a question regarding products, associates in this store have never let me down!
            by
            • DIY
            • Recommended
            Not the best experience
            After waiting over 10 minutes to be helped in the paint dept, the associate helped someone who had just gotten there. The associate was not very helpful or sympathetic to how long we had to wait. There is usually an issue every time I go to this location.
            by
            • DIY
            great customer service
            the hickory home depot employees are very friendly. I would recommend shopping at the hickory va home depot over others in the area. great customer service.
            by
            • Pro
            • Recommended
            Best Customer Service!
            Every associate (at least 7) that I saw in the store greeted me and asked me if I needed assistance. One associate insisted on taking me to a particular item I was looking for, even though I told him if he would just point me in the right direction I could find it myself. Everyone was pleasant and courteous. Check out was super fast, and a young man even loaded my mulch into my vehicle.
            by
              • Recommended
              Great Store to shop in
              This store is a great place to shop and very convenient to get too!
              by
                • Recommended
                Excellent Customer Service!
                We really appreciated the excellent customer service. Thank you! We needed help with a prior paint purchase, and the associate was friendly, knowledgeable, and very helpful.
                by
                • DIY
                • Recommended
                Excellent Service
                Associate Jefferson Fowler was a great help to us when purchasing our new kitchen appliances. He's very knowledgable about the products that are on the market and he's also very easy going and doesn't pressure you.
                by
                  • Recommended
                  Only place to purchase lawn and garden equipment!
                  We have purchased numerous lawn and garden equipment from Home Depot. Including Tillers, lawn mowers, weed eaters and have always been pleased with the value we received for our dollars.
                  by
                  • DIY
                  • Recommended
                  Paula is the best associate ever!!
                  We were in this store looking to purchase back slash to install in our kitchen. Very shortly after entering the department a very pleasant young lady named Paula approached and ask if we needed any help. Paula was so helpful looking for the additional items we needed and letting us know that another store nearby had the couple of pieces that her store was short of our needs. She was so helpful with several questions that we had about the installation. She gave us very helpful suggestions and advice. It was so refreshing to have an individual that actually knew about the products in their department, and was so friendly and helpful, Thank you Paula, for making our purchase so enjoyable. We look forward to taking you before and after pictures of our do-it yourself project.
                  by
                  • DIY
                  • Recommended
                  LOVE THIS HOME DEPOT
                  This is the best Home Depot on the East Coast. The store is extremely clean, all the time. Sales associates are very kind, friendly and helpful every time I go in there. It's like a home away from home because of the kindness and respect received from all of the associates in this store. LOVE, LOVE, LOVE this store.
                  by
                  • DIY
                  • Recommended
                  Great service
                  Just good folks that are helpful and store is always clean.
                  by
                  • DIY
                  • Recommended
                  wonderful
                  everything was where is should be, the store was clean
                  by
                  • Pro
                  • Recommended
                  Always a pleasant experience shopping here
                  The store is always clean and have friendly employees
                  by
                  • DIY
                  • Recommended
                  Showing 1-30 of 425 reviews

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