#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(704)599-2402

Rental Center

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

8135 University City Blvd

Charlotte, NC 28213

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 551 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (551)
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Showing 1-30 of 551 reviews
Bath
Excellent checkout ,clean and well organized store,product easy to find
by
  • Pro
  • Recommended
great Experience at the paint dept today
The paint depot associate served me well today. alwaya professional
by
  • DIY
  • Recommended
It was gratifying to be made to feel like a valued customer during the shopping experience. I look forward to my next visit to this store!
I found it very accommodating when I rented a truck for the time allotted. I have told family and friends about the availability of this service The Home Depot offers!
by
  • Pro
  • Recommended
Home Depot every time over Lowes
i can't wait to remodel my kitchen.i wish i could go eveyday
by
  • DIY
  • Recommended
Easy In and Out
I walked in and was immediately asked if I needed help in finding what I was looking for. While following those directions, I was asked by another associate if I needed help. I was able to find my two items in 10 min, at the Self Serv register, and out the door, in approx 15 minutes total...ringing the bell on the way out.
by
  • Pro
  • Recommended
My favorite Home Depot in Charlotte
I can't recall a single bad experience in this store, and I'm in there possibly more than some of the employees. Many of the employes are like long-time friends to me and they treat everyone else very well. On the rare occasion I have a question, the employees go out of their way to help me find an answer. My experience says the staff of this store should be the model for every other Home Depot in the country. This crew is the best. The nice fellow who cuts blinds is always pleasant. The ladies at the Contractor checkout are always fun. The Carribean/Jamaican guy who helps load items is a delight. I've never experienced a nicer group of people in a chain store. Management would be making a huge mistake if they changed a single thing at this location. I've never had a bad experience at this location. Well, there was the one time I left my wallet at home, but that's not their fault.
by
  • Pro
  • Recommended
Nasty store
The store was nasty at 7:15 in the morning, what happened here. Won't be back! Hate the depot.
by
  • Pro
MY HOMEDEPOT
I LOVE COMING IN HOMEDEPOT. SOME TIME I COME IN TO LOOK AROUND TO SEE THE THING I LIKE. I'M A NEW HOME OWNER . I'M FROM NEW YORK . I OPENED A CREDIT CARD YESTERDAY .
by
    • Recommended
    Quick
    No problems, in and out, Need a slurpee machine for hot days
    by
    • DIY
    • Recommended
    UNIVERSITY STORE LOCATION CHARLOTTE NC
    STORE IS ALWAYS CLEAN. STAFF VERY HELPFUL. SHOP THERE QUITE OFTEN
    by
    • DIY
    • Recommended
    Good store
    it is very good store and transportation is very very good
    by
    • Pro
    • Recommended
    Good store experience
    The store was clean and free from debris. The associate was very helpful.
    by
      • Recommended
      Awesome store associates!!
      I was very happy with the helpfulness of the store associates!!
      by
      • Pro
      • Recommended
      GREAT STORE ESPERIENCE
      STORE WAS CLEAN AND THE ASSOCIATE WERE VERY HELPFUL
      by
      • Pro
      • Recommended
      Store Experience
      I found what I needed, realized a larger item was a better price and the salesperson held helped me reverse items and close out.
      by
      • DIY
      • Recommended
      Paint project. Great suggestions!
      Kenneth in the paint department really helped me. Great suggestions, and he helped find colors that would work to create the look I was going for. Thank you! Check out was also smooth even thought I had all these crazy sample colors and discounted items. A great shopping experience!
      by
      • DIY
      • Recommended
      kohler toilet
      The associate I rate above is not in the actual STORE, but in the parking lot. In Store associates nowhere to be found in the department we were in. We were never offered help while actually shopping for our purchase, we were assisted by the cart return associate, who unsolicited came to help my husband load the car with our heavy purchase. Nice young man who took initiative to help without being asked! RARE in young people! Dissappointed, however, that the same courtesy was not displayed in the toilet department. No one there to help us at all! We bought a Kohler and discovered after installing it that the toilet seat was not what was on display for this model OR what was on the instructions for installation. Plan to call Kohler. Not sure if it was a HDepot issue or a manufacturing/packaging error. The one we got was CHEAPO! The one on the display was much nicer.
      by
      • DIY
      • Recommended
      Quick trip gone right!!!
      Ran into store at four minutes to ten to get what I needed to complete a project. Found what I needed, but still needed some help. Was greeted by a pleasant, informative, and helpful associate who gave me what I needed and did not rush me, or get cranky because the store was closing. I was able to get in and out with exactly what I needed by one or two minutes after ten.
      by
      • DIY
      • Recommended
      no associates
      went into outside garden Sat at 2:00, busiest time of the week. Needed help answering a plant question. Not an associate was in the dept. As i was walking to inside to find some one two associates walked past me also going inside. No one asked if they could help me, no one aknowledged me.. I had to walk fast to catch up with them and stop them to get help
      by
      • DIY
      • Recommended
      Always a pleasure
      I always receive the best assistance whenever I enter a Home Depot store. The associates are always warm in welcoming you to the store and very eager to assist you in finding a product, ckeck out, or whatever other help you need. I am Home Depot for life!!!
      by
      • DIY
      Easy Shopping
      I was extremely pleased with the customer service that I received.
      by
        Amy was GREAT !!!
        Amy was quick to answer all our questions and she took care of us....
        by
        • Pro
        • Recommended
        The customer service is great at this store.
        Products were easy to find and the associates were very helpful.
        by
        • Pro
        • Recommended
        1 found this review helpful
        Great Service
        The associates were so helpful and knowledegeable. The cashier gave me some extra information that I didn't even know that I needed. Keep up the good work !!!
        by
        • Pro
        • Recommended
        Great store
        The associates were really friendly and came up to me to see how they could assist me. They helped me find what I was looking for which saved me time. I also had no problems when it came time to check out. Great store....
        by
          • Recommended
          New Grill!
          Arrived to pick up a grill that had been ordered online and everything was quick and smooth. They were even able to help me load it into my vehicle! Thanks!
          by
            • Recommended
            Great Employees
            Great customer service at this store twice in one week. The store was well kept and items were easy to find!
            by
            • DIY
            • Recommended
            Outstanding experience
            One associate (didn't get his name) was very good at helping me figure out just what I needed.
            by
            • DIY
            • Recommended
            AWESOME Experience on a super busy day!
            On Memorial Day, my husband and I went to pick up a $5 toilet part and left with patio furniture. It is seems like a rare occasion these days that employees go out of their way to help you and make you feel appreciated when you are in large warehouse stores, but as busy as it was that day, they did that. I left that day feeling happy, and so pleased with the way we were treated when asking questions, and even how careful way the items were loaded into our vehicle. That experience makes me want to go back to Home Depot, even though there are other stores closer to home.
            by
            • DIY
            • Recommended
            What I've Come To Expect
            I wear orange for a reason! University Rocks!!!!!!
            by
            • DIY
            • Recommended
            Showing 1-30 of 551 reviews

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