Reviews for West El Paso #523

Overall, the store is ok. The employees need to be better trained on what is sold, and if they have customers, then be on the lookout to help them, not stand around chatting, making the customer wait for them to finish their conversations. Also, make more sales associates more readily available. Too often, I have to walk halfway thru the store looking to find someone and then, its a challenge to catch them as they seem to disappear quickly. All departments, but especially the garden center, its virtually impossible to find help out there. And, lastly, check the bathrooms more frequently, they tend to get out of hand. My current experience in the store was one of the best as Michael, the gentleman who mixed my paint, was an exemplar employee. Helpful, friendly and very knowledgeable.

Great employee and service

It was a Sunday. There were only a few employees. Despite this fact, an employee who was carrying something for another customer, was able to tell me where to find some particular lumber that I needed. The two other employees whose help I requested were equally efficient. In particular, I would like to highlight the help I received from Irene, who took me to the exact place where the particular tool I was looking for was found, and put it in my hands. That was extremely easy for me! Yes, I needed assistance, and I received it in a fine way. Yes, the store looked nice and clean. Yes, the associates were friendly and helpful.

Found store experience very enjoyable ,friendly help and friendly and courteous employees, on floor, at payment counter and until I left store.

Store is always clean and everyone is friendly willing to help!

Excellent stock, service and price.

Competent sales people who addressed my questions and concerns. No problem comparing product selection or quality.

At store 0523 there was a women employee who had white hair. She was extremely knowledgeable about plumbing configureations, product values, home repairs but I haven't seen her lately. I believe she retired. If there were more employees like her working for HP your customer satisfaction would be excellent.

Love this store out of all the ones in El Paso.

The check out associate At the Self Service area was Rude, Unfriendly, Unprofessional, UNAPPROACHABLE and LACKS People Skills!!

Excellent service and we are satisfied with ordering an oval window for front door.

The costumer service was amazing. Love all the employees very nice and everything easy to locate.

Clean store, very well displayed, the staff is very friendly and attentive, Jackie and Bob at customer service did an awesome job

One of the BEST assets the store has is their employee Ben. I do not know his last name but he has been there for years. He use to run the loading dock area. It was the last time it was managed well. He made a point to know all the customers personally and went the extra step to make them feel they really mattered in that store. Last time I was in the store he saw me, remembered me by name ( it had been at least 6 months) He walked over several isles asking how I had been and thanking me for shopping at Home Depot. If Home Depot were smart they would keep him in this area and let his light keep shining. Huge problem in the store if you purchase a large order as it is almost impossible to access the loading area It is always filled with cars of customers shopping that do not want to park in the parking lot. Nobody cares,

There is never any assistant on the floor. For several years now, it's always been that way. However, the store looks alot better inside. More organized and clean.

The employee victoria was incredibly rude to the people Asking her help. She was blatantly making faces and rolling her eyes when she was asked if there were items at the store and as soon as she finished cashing us out she left without acknowledging anyone else. She behaved so rude and acted like a petulant teenager with a poor attitude, if she doesn’t like her job she can probably work somewhere else where she won’t interact with people much.

I shop at Home Depot, 79912, very often. I always find what I need.

always a pleasant shopping experience...helpful, courteous, and knowledgeable employees with a positive attitude...competitive prices

Found what I wanted at this store, inventory was correct at this store. Incorrect inventory was at other store (Montwood)

We have recently made several large purchases from your store and each time has been a very pleasant experience because of the exceptional customer service. We have decided this will always be our first choice when looking for home products.

Excellent customer service and knowledgeable Staff.

This store has true professionals with knowledge and great service!

told by several associates price for an item but when at register price not honored - management does not own on going issue after brought to their attention - they are not helping chairman win customers at every transaction

told by several associates price for an item but when at register price not honored - management does not own on going issue after brought to their attention - they are not helping chairman win customers at every transaction

told by several associates price for an item but when at register price not honored - management does not own on going issue after brought to their attention - they are not helping chairman win customers at every transaction

Told price by several employees on several dates by staff and price not honored at register. Manager stated training issues.

This Home Depot has stellar customer service, and knowledgeable people, especially in Electrical.Always a pleasure to shop here.

Store employees lack training and basic knowledge. Employees are frequently not to be found in a department and need to be paged which can require a wait of 10 min. When I had my windows measured for blinds, the subcontractor said I needed to ask for privacy channels with the order so there would not be gaps at the sides of the blinds. The employee that served me had never heard of them. She claimed to have worked in the department for 4 years but lacked basic knowledge. She also did not ask whether the blinds needed to roll over or under the rod. Another vital question she missed. The blinds needed to roll under so they would fit under the door handle.

Great location, and selection, as well as hours of operations!

This store has the most professional and qualified people of all the Home Depots in the area. The customer service is excellent.