Reviews for Willow Grove #4187

I always appreciate the friendly greeting.

great store-great help from the associates in the assistance they gave me in securing flooring

I truly appreciate the friendliness of the Willow Grove Store. Great job!

I've been coming to this Home Depot store for years. The store is always neat, clean, and both the working people and customer service personnel are always helpful and willing to assist me in locating products. But best of all, I always find someone who will take the time to explain in detail how to install or apply a product correctly and safely. Whenever I have an infrequent return, customer service is friendly and helpful with no problem. This Home Depot has everything a homeowner needs to maintain or upgrade the home and landscape. We always purchase our perennial plants and annual flowers, mulch, topsoil, etc here. They have the BEST prices on light bulbs and electrical and plumbing equipment and supplies. I've reduced our electricity bill so much with all the wonderful low wattage soft white color LED light bulbs (6 watts, for example), that I don't complain anymore if someone in the house leaves a light on!! It's a great and fun store to shop in....I could spend a whole day there just roaming the aisles and examining all the wonderful new products that are available for uses around the home!

Really friendly and helpful staff. Well-stocked bins, bays, shelves.

If you are a VETERAN you WILL NOT get your 10% discount just showing a STATE ID that states VETERAN on it.....HOW MUCH MORE PROOF DO YOU NEED????? I have never been to a store where I was rejected my 10% discount, very disappointing!!!!

The store and its product lines are well stocked. As a contractor , I wish that the layouts were somewhat similar so I can find what I need and get back to my jobsite.

First time I have ever been in this store, last time I will be in this store. I deal with Home Depot a lot, this was the worst one I have ever been in.The people I had to deal with at the prodesk, wasted my time and really did not do much to help. Items I needed, out of stock. Did not receive any help in loading with what was ordered at another Home Depot and picked up at this one. Caused more problems over all then worth going into the place. Ran me from one counter to the other, "I do not know, go here." or "Probably the other desk" or even better, "This is not my department". I'm a veteran, served my country all so I could have what happen to me. I went to Lowes, much better service and people went out of their way to help me achieve my goal. Something this store could learn from.

Three out of three deliveries were messed up each time. Damaged product, product missing, no show or decided not to come the day of delivery.

This is my favorite Home Depot for shopping. The store is clean and has everything you need. The associates are friendly, knowledgeable and goes out of their way to assist you. The atmosphere is contagious.

The were able to match my paint color EXACTLY!!!!!

What I generally like the most about the store is the staff, whether Dan in plumbing, or Keith in hardware, or Dan in Hardware, or Walt, Mike and Keith in Contractor services. They are so often helpful. Megan sells her heart out as cashier, and Flo also. Because I am there so often, it is encouraging to be recognized and greeted. That is just a short list as I think your staff are your most valuable asset. it is also nice that I can usually find what I need, and when I cant or I think something is wrong, staff has always tried to make it right.

Another great experience at this Home Depot. All associates helpful along the way. We received prompt assistance in lumber department without having to search store. Associate was friendly and willing to assist.

fantastic

Great gardening selection of plants and flowers. Great outdoor furniture area and replacement pillows.

Store was very neat and staff was very helpful.

I was able to find the product I was looking for very easily. I was able to get assistance right away by asking the first salesperson who walked by, and he was more than happy to assist me in finding the product I was looking for. The store was clean and isles and products neatly stacked and isles marked well. The associates were friendly and helpful.

There wasn't one employee in store who did not offer to assist me on 5/24/17. Store was clean and organized. Flowers/Plants in good stock and watered.

Best store in the region!

All associates are friendly, attentive and offer to assist in all areas of the store.

cashier venessa 4187 0012 42189 was very helpful and friendly.

Employees treat the customers with respect.

Excellent shopping experience. I am in the store at least once per week. The store is clean, well stocked, and organized very well. The staff is friendly and helpful and extremely knowledgeable.

The best customer service can be found at the Willow Grove Home Depot. I recently went shopping there...not only were my gardening items in stock, but things that I needed and didn't know where to find them were in my cart - their employees walked me right to items...I was impressed and it saved me a lot of time & frustration trying to find the things I needed. I'll shop there again soon for my home improvement needs.

A few weeks ago I wanted to purchase the Ring Pro doorbell at this store. The item showed as a quantity of 3 available in the store per online lookup. When I arrived at the store a nice gentleman helped me locate the area in which the item was displayed. We both took the card up to the front area where the higher priced items are kept behind the counter in a "secure" area. Unfortunately, there weren't any to be found, yet his hand held electronic inventory checker still showed 3 in stock. There were 2 other workers who did not show any emotion when I said, "but it says there are 3 in stock". Sadly, I think those high sought items were stolen...probably an inside job. I was taken that they didn't have a care in the world about a high priced missing item. The gentleman who initially helped me apologized, but I'm not sure if he alerted a store manager of the findings.

I went in to pick up 4 kitchen cabinet. I was able to get 2 of them on the bottom. The last 2 were on the upper rack and I need someone to use the order picker to get them down. I talked to 4 different HD employees that were too busy to help me? I found another and he let me know that someone would be back to help me. I waited almost 30 minutes! I watched another customer use the (employee ONLY!) rolling steps and get his own cabinets down off the top rack. I went to the customer service desk and asked for the manager. After 10 minutes waiting there the lady at the desk said he was busy. Finally after 50 minutes there in the store an employee helped me and found someone who was qualified to drive the order picker and got the cabinets down for me. This is totally UNACEPTABLE!!!

Jamlie customer service was awesome she made me feel so good coming to home depot we need more worker like her filled with great customer service

I found everything I needed, and several employees stopped to see if I need help. Ann the cashier at the self checkout really made my day for customer service !!!

Great store. Very helpful staff, especially in the paint dept.! Loved the paint selection computer, where we could see the way our room would look with different paint colors!

I went there on a Friday night and need help finding items as well as carrying them. Jon was with me every step of the way as well as the other staff who did check on me also. Jon thank you for helping. Kudos.