30 LED 50 ft. Plug-in Mini Integrated LED Novelty Permanent Outdoor String Light Starter Kit Powered by Hubspace

Good day! Good to know that you are enjoying your Permanent Outdoor Lights! If you need only the power supply and controller (the power pack that connects inline with the lights), you'll need to contact Support directly. Replacement power supplies and controllers are not typically sold separately through the regular retail channels for all products, and availability varies by product. When contacting support, provide the exact product name and, if possible, a photo of the power supply/controller assembly. They can let you know whether a replacement part is available and how to obtain it.

Permanent Outdoor Lights are designed to be powered using the included power supply and plug connection. We do not recommend cutting, modifying, or hardwiring the power cable, as doing so has not been tested or approved by Nanoleaf and could affect the product's safety, performance, weather resistance, and warranty coverage. For installations where a standard plug is not practical, we recommend consulting a licensed electrician to determine whether a code compliant outlet or alternative installation method can be used while keeping the product in its original configuration. This is especially important in environments such as saunas, where elevated temperatures and moisture levels may exceed the product's intended operating conditions. If you have questions about your specific installation, don't hesitate to get in touch with our Support with details of the environment and planned setup.

Thanks for reaching out. Since the lights were working properly before installation, we'd recommend checking all of the connections between each light string and the controller to make sure they are fully seated and secure. A connection that may have shifted during installation can sometimes cause intermittent behavior across portions of the setup. Please also try disconnecting the power for about 30 seconds, reconnecting it, and then testing the lights again. If the controller buttons are still unresponsive and only some lights are working intermittently, a short video showing the behavior would be very helpful for troubleshooting. Please submit a support request with the video, photos of the connections, and your proof of purchase so our team can take a closer look and assist with the next steps.

Thanks for the detailed explanation. Since the app is still able to communicate with the controller, but the indicator light and the actual light output are not responding, this points more toward the controller or power delivery side rather than the light strings themselves. As a first step, please try unplugging the system completely for about 30 to 60 seconds, then reconnect it and perform a full reset by holding the power button on the controller for 10 seconds until the lights flash red three times. After the reset, test the setup again before re-pairing. All connected lights should flash red three times after a successful reset. It would also help to disconnect and test each light string individually if possible, as this can help isolate whether the issue is coming from the controller, power supply, or a specific segment. We have also seen cases where the controller still responds in the app while not properly delivering power to the lights, especially if the reset sequence does not complete fully across all connected segments. If the lights still do not respond after these tests, please submit a support request so we can review replacement options with you.

To set up a schedule for a custom pattern on your Permanent Outdoor Lights, you will first need to make sure your pattern is saved as a Scene in the App. If you do not see scheduling options in the App, these lights are also designed to work with smart home platforms like Apple Home, Google Home, or Alexa, where scheduling is often more consistent. In that case, you can trigger your saved Scene through those apps and set a routine or automation there.

Permanent Outdoor Lights are not designed to be cut. The light string comes as sealed segments, and cutting them would damage the wiring and make the lights unusable. If you need to adjust the length, the recommended approach is to plan the layout using the available lengths and extensions, or route any excess cable out of sight. If you need help planning your setup, feel free to reach out to us here and we can guide you

For the Permanent Outdoor Lights, the individual LEDs are built directly into the light modules, which means they are not designed to be replaced individually if one burns out. The lighting elements are integrated into the sealed segments of the string rather than using removable bulbs. If a section of the lights stops working or appears defective, the typical solution is to replace the affected segment or the light set rather than swapping out a single LED. If your lights are still within the warranty period and the issue is confirmed to be a hardware defect, I may be able to help with replacement options after reviewing the situation. If you run into a problem with any section of your Permanent Outdoor Lights, please submit a support request to our support team with details about the issue and photos or a short video showing the affected section so I can take a closer look and assist you further.

We’re sorry to hear that the plug on your Outdoor String Lights has broken, as this is not the experience Nanoleaf aims to provide. This issue may be covered under our limited manufacturer warranty, and our support team can review your case to determine eligibility for a replacement. Please submit a request and include a photo of the broken plug, the serial number from the power supply or controller, your proof of purchase, and your shipping details so we can assist you as quickly as possible and help restore your setup.