Double Handles 3-Spray 10 in. Wall Mount Shower Head Tub and Shower Faucet in Brushed Nickel (Valve Included)

A:  Hello James, thank you so much for contacting us. The deck plate of this showe faucet is 7 7/8 inches in diameter, which can directly cover your original 6 3/4" hole; if you only need 7 1/4 inches deck plate, we welcome you to approach our customer service team info@cranachhardware.com for customization. Detailed details will be matched with you one by one via email. Any questions feel free to contact us,we are always waiting for you, thank you!

A:  Hello, thank you very much for contacting us. For the bathtub faucet not fixed problem you encountered, we want you to follow the following operation for simple problem elimination: 1, you need to connect the copper connector to the bathtub spout first and Wrap the Teflon tape for at least 12 turns to prevent leaks. 2, install the round decorative cover into the same connector. 3, rotate the bathtub spout so that it is connected to the inside of the wall and turn it until it cannot be turned. If there are no problems with any of the above installation steps, please check the connector for defects. If still can't solve your problem, we would like to ask you to contact our customer serviceinfo@cranachhardware.com and send your order information as well as product pictures to our professional team, there will be appropriate personnel to provide you with further solutions. We are sorry to cause you trouble, we will be happy to serve you!

A:  Hello, thank you so much for contacting us and we are honored that you are interested in CRANACH products. It's okay. The product has passed the Massachusetts 248 CMR certification, the installation will be equipped with a flow restrictor installed in the outlet and piping connections out, can be used normally. If you need relevant certification information, you can check on the certification website. CRANACH provides a limited lifetime warranty for all of its products, if you have any questions you can feel free to contact our customer service mailbox info@cranachhardware.com or you are always welcome to call our service team +18886668220, we are always waiting for you, thank you!

A:  Hello, thank you so much for contacting us. You can control the water coming out of the bathtub faucet as long as you turn the top knob to the far left. If you have already turned the knob to the leftmost side, please check if there is any foreign object blocking the bathtub faucet water outlet, and just flush it out with water. If still have questions or problems, please feel free to contact our customer service team info@cranachhardware.com or call our customer service hotline (888)666-8220, we have professional staff to provide you with solutions, we are always waiting for you, thank you!