Questions and Answers for Primo Primo 5 Gal. Water with Empty Exchange

A:  Thank you for contacting us, Lois. You can place any 5 gallon bottle in a Primo return station.

A:  Our water quality report can be found at https://primowater.com/wp-content/uploads/2019/03/Purified-with-Minerals-Added-Water-Quality-Report-FINAL-02-02-17.pdf

A:  Thank you for reaching out, Meem. Primo Water is generally sourced from municipal water sources before being purified. Our water quality report can be found at https://primowater.com/wp-content/uploads/2019/03/Purified-with-Minerals-Added-Water-Quality-Report-FINAL-02-02-17.pdf

A:  Small amounts of fluoride can occur naturally in water sources however in our case the reverse osmosis membrane in both exchange and refill will remove upwards of 95% of it.

A:  Exchange is between $13-$16 for the first bottle. After that, anytime you exchange an empty bottle for a full one, the cost will be about half of the initial purchase.

A:  Thank you for reaching out to us. We take great pride in our water and the steps that we take to ensure you are getting the highest quality of water. Our prefilled water bottles go through an extensive 9 step purification process. After purification we add food grade minerals that meet US pharmaceutical grade requirements. These minerals are calcium chloride, bicarbonate and magnesium sulfate. More information can be found at https://shop.water.com/water-exchange

A:  Thank you for reaching out to us. Primo Exchange Water is not and never has been a deposit program because we do not collect money from the customer as a deposit on your bottles. You purchase your bottles and own them until you decide to exchange them for credit towards new ones.  Since this is an exchange program, money is not collected as a deposit, and we do not refund on the return of these bottles. We will recycle the bottles if you decide to turn them into one of our exchange stations. We also recommend donating them to shelters and other such places.    https://primowater.com/empty-bottle-credit/

A:  Thanks for reaching out KpKP. Please check with your local retailer for pricing.