Questions and Answers for Primo Primo 5 Gal. Water with Empty Exchange

A:  Thanks for reaching out, PHEM. Our Exchange Water is Purified Water.

A:  Hi SuSu, thanks for reaching out. The pH in our water should be around 6.0

A:  Thanks for reaching out, Gigi. This water is Primo brand Purified Water.

A:  You will need to take your bottles to a recycling center. We only do bottle exchanges for a new bottle of water. Mike

A:  Hi Brent, thanks for reaching out. You can return any 5G Bottle to our return station for a discount on a new bottle of water.

A:  Primo water customer service said yes they will take any 5 gallon water bottles for exchange. Today 1/15/24 I went to 10017 is highway 19 in Port Richey Fl and was told by Janet in the yellow jacket that they only get credit for primo bottles.

A:  Hi Robert, thanks for reaching out. Primo Water also owns Crystal Springs, and our water is subject to the same purification process and standards as Crystal Springs.

A:  Hi Joey, thank you for reaching out. Our water does not contain fluoride unless the product label specifically is labelled as such.

A:  Thank you for reaching out, Greg. You can return the bottles to any Primo Water Exchange Location.

A:  Hi Emma, if you'd like to purchase just empty bottles, please visit our website at https://shop.water.com/accessories

A:  Hi Emma, thanks for reaching out. When you purchase a 5G Bottle of Primo Exchange water, the bottle is yours to do whatever you'd like with once the water has been consumed. You can either keep the bottle, or return it to an exchange center for a discount on a new bottle of water.