If I could give this 0 stars I would. Dawn is still the best dish soap to clean almost anything including dishes, but with this new scent it has become the worst thing ever. Really. The. Worst. Thing. Ever. It simply stinks. It's actually nauseating. and then the odor lingers in my kitchen and on the dishes, even when I over-rinse them. Please, get rid of all scent. I want to keep using this, but I am going to have to stop.
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Response from Customer CareSep 3, 2024
We're so sorry the Refreshing Rain scent lingers and is not the scent you wanted, Nonni. Please know your safety is our top priority and we take your concerns seriously. While all our ingredients and products are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we recommend you discontinue using this product. We hope you'll try our Dawn E-Z Squeeze Free & Clear Fragrance-Free, which has all of Dawn's cleaning power and no added scent. So we can complete a report for our Safety Team and help you further, please hang on to the product and call us at (800) 725-3296 Monday through Friday, 9 AM to 6 PM EST.
Customer review from dawn-dish.com
Jun 27, 2024
Smells like dog shampoo now
I've been using this for maybe a decade and buy the large bottles only a couple times a year. I recently opened a new bottle, purchased 4/24/2024.
This product is now unusable for me because the fragrance change, as far as I can tell, is identical to the dog shampoo I've bought. I honestly cannot stand over a sink that smells like I'm giving the dogs a bath and want to put my dishes in there. Ew!!!
I'm going to buy something else. Even if Dawn works the best the smell is absolutely repellant to me now.
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Response from Customer CareJul 1, 2024
We're sorry you aren't happy with the recent change in Original Scent, Cherie. We know this transition and its potential impact on your experience with our product. We acknowledge that this is the first scent change for Dawn Original in over ten years, and we apologize for any inconvenience or dissatisfaction this may have caused. Please rest assured that we value your feedback greatly and have already relayed it to our Research and Development team. Your input is vital in helping us improve our products and ensure we deliver the best possible experience to our customers. We hope you'll try our Dawn E-Z Squeeze Free & Clear Fragrance-Free, which has all of Dawn's cleaning power and no added scent. We'd love to hear more about your experience so we can make a complete report to our team and help you further. Please hang on to the product and give us a call at (800) 725-3296 Monday-Friday, 9 AM - 6 PM EST.
Customer review from dawn-dish.com
Jun 10, 2024
Greasy
I loved dawn dish soap, last couple of years I've noticed it doesn't clean the way it use too. I've tried all the different dawns, my dishes come out greasy. I've even boiled water, used more soap, and I get greasy. Don't know what has changed, now I'm looking for something else.
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Response from Customer CareJun 11, 2024
We're sorry to hear that a great Dawn fan like you has been having this experience. We can assure you that Dawn has gone through many quality checks to ensure that you can get the best possible cleaning results. Since we're always looking to bring you the latest innovations, many of our Dawn formulas were updated in 2022 to help dissolve everyday grease and tough, cooked-on messes quickly and easily. We'd like to mention that hard water, which contains a lot of dissolved minerals, is the number one cause of reduced effectiveness. If you live in a hard-water area, you may need to use more dishwashing liquid. Another cause of dishwashing liquid not cleaning effectively is the water temperature being too low. Water should be 105 to 115°F (40.56 to 46.11°C). We hope that this is helpful, and we'll make sure that your comments are shared with our team. So that we can learn more and assist further, please give us a call at (800) 725-3296 when you have a chance.
Customer review from dawn-dish.com
Jun 4, 2024
Fresh Scent - Overpowering Odor
I have avoided Palmolive for decades for a similarly overpowering scent profile. This product change concerns me about residue putting off flavors in food or beverage. I'm dropping use of this product.
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Response from Customer CareJun 5, 2024
Thank you for reaching out about the recent scent changes to our Dawn Ultra Original. While this was the first scent change for Dawn Original in over 10 years, we did try very hard to make a choice that all would love through working with a group of consumers. Scent preference is personal, and we'll be sure to share your comments with the Dawn Team, because consumer feedback is vital in helping us improve our products. It’s also instrumental in guiding the Dawn Team as we continue to work on future innovations. We truly value you as a consumer and hope you'll give Dawn another try. We have a variety of scents available, if the Original no longer meets your needs, including an unscented version which is called Dawn Free and Clear, Fragrance Free. For help picking up your next bottle, please give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296.
Customer review from dawn-dish.com
May 23, 2024
Gross new scent!
The new scent is gross! I will be switching to a different product. It is too floral and sweet, ugh. Just GROSS! Why change a good thing?
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Response from Customer CareMay 23, 2024
We're sorry you aren't happy with the recent change in Refreshing Rain, Minarski. When we design our products, we do extensive research and consumer testing to create features we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. Please rest assured that we value your feedback greatly and have already relayed it to our Research and Development team. Your input is vital in helping us improve our products and ensure we deliver the best possible experience to our customers. We hope you'll try our Dawn E-Z Squeeze Free & Clear Fragrance-Free, which has all of Dawn's cleaning power and no added scent. We'd love to hear more about your experience so we can make a complete report to our team and help you further. Please hang on to the product and give us a call at (800) 725-3296 Monday-Friday, 9 AM - 6 PM EST.
Customer review from dawn-dish.com
May 11, 2024
Baby's bottles smell like new scent
I've been buying Dawn for years. I always felt it was a better quality soap. Recently I feel I've had to use more for each wash than in it past. But the biggest issue I've run into is the scent. It's such a strong, perfume scent and it's getting absorbed into my cups, bowls etc but mainly absorbed into my baby's bottles. He's started refusing the bottle of milk because the scent is so strong and won't go away even after sanitizing them.
I'm extremely disappointed especially since I have a huge refill bottle of Dawn to get through. Waste of money.
Won't be buying again.
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Response from Customer CareMay 14, 2024
We certainly appreciate your loyalty to Dawn, Cait, and we're sorry to hear that this has been your experience. We can assure you that Dawn goes through many quality checks to ensure that you can get the best possible results with it. It may be helpful to know that while we did recently change the name of our Refreshing Rain scent to Fresh Rain, the scent was not changed. Only a name change took place. To help remove the scent, we suggest that you soak your dishes in hot water with some distilled white vinegar added to it, if you haven't already. We'll make sure that your comments are shared with the rest of our team, and we do recommend giving another Dawn version a try. You may be interested in our Dawn Free & Clear Fragrance-Free. Please give us a call at (800) 725-3296 if there's anything more we can help you with.
Customer review from dawn-dish.com
Apr 28, 2024
New Scent is HORRIBLE
I love dawn soap but the new scent is absolutely awful and I can’t use the product. Not only does it smell bad when using it, it lingers on dishes and smells and tastes like the fragrance. I hope Dawn will communicate about this and go back to the old fragrance. If this was a cost saving measure it wasn’t worth it! I can’t use my brand new bottle
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Response from Customer CareMay 14, 2024
Your happiness is very important to us, Piper, and we're so sorry to learn you're not a fan of the recently updated fragrance of Dawn Ultra Original. Know your comment and hope that we'll return to the previous scent, will be forwarded to our R&D Team, so they understand your experience and use it to continue making Dawn dish soap better for everyone. At this time, we do not have plans to return to the previous scent, and we hope you'll give Dawn Free & Clear Fragrance Free a chance. We'd be happy to talk to you about this possible new favorite and help you pick it up. Please, give us a call any Monday-Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296.
Customer review from dawn-dish.com
Apr 20, 2024
Terrible scent and lower quality
Terrible scent plus lower quality, hands dried out completely.
Clearly you have cut the quality and were hoping we would not notice. The new fragance reminds me of another cheaper product but I cannot recall its brand name. Definitely will look to other brands
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Response from Customer CareApr 23, 2024
We're sorry to hear you've had this experience with our Dawn soap, Jerry. We want you to know our products are thoroughly evaluated to be safe when used as directed, so this is not something we'd expect to see. If you haven't already, we'd recommend you discontinue use of this product, and that you hold onto it in case we need to retrieve it for evaluation.
We understand that there have been recent changes in the scent of Dawn Platinum, and would like to assure you that we understand the potential impact this may have on your experience. So we can learn more about this for our Safety Team, and so we can provide assistance, please give us a call at 1-800-725-3296.
Customer review from dawn-dish.com
Apr 18, 2024
Horrible overpowering new scent
Bought two 90oz jugs of Dawn Platinum Advanced Power at our local club store and was sad to find this product now has an overpowering new scent. Checked the label and see it says “New & Improved Fresh Scent”. This scent bothers our whole family and it smells like we’re washing our dishes in cheap laundry detergent. We’ll be taking this back to the store and from other reviews it sounds like they’ve also changed original Dawn scent, so I’ll be on the hunt for a new product. I’ve loved Dawn since I started using it in the 90s, so this is a sad day.
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Response from Customer CareApr 22, 2024
Thank you for sharing your feedback on our new Dawn Platinum scent. We appreciate you taking the time to leave a review, as we send our products through many checks to ensure they provide the best results for you, and we know that our new Original scent may have impacted your experience of our product. So we can learn more about this to help our Quality Team improve our products in the future, and so we can provide assistance, please give us a call at 1-800-725-3296.
Customer review from dawn-dish.com
Apr 11, 2024
Terrible new scent
I have used Dawn my entire adult life but the new scent is so strong I now need to search for a different option. It makes my hands smell like perfume.
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Response from Customer CareApr 16, 2024
We thank you for sharing your feedback on our recent change to Dawn Ultra Original. We know this is the first change in over 10 years, and that scent preference can be very personal. We're sorry to hear you are not a fan of the new scent. Please rest assured that we value your feedback greatly, and we will relay it to our Research and Development team. We'd recommend giving our Dawn E-Z Squeeze Free & Clear Fragrance-Free a try, as it has all of the cleaning power of Dawn with no added scent. We'd love to hear more about your experience and help you locate this version of Dawn. Please give us a call at (800) 725-3296 Monday-Friday 9 AM - 6 PM EST.
Customer review from dawn-dish.com
Apr 10, 2024
Terrible new smell.
Hate the new scent. Sickening strong smell. Don’t fix something that’s not broke.
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Response from Customer CareApr 15, 2024
We're sorry to hear that this has been your experience, and we hope that you're doing well. We can assure you that our Dawn Platinum Fresh Rain has been thoroughly evaluated to be safe when used as directed. If you haven't already, we do recommend that you discontinue use of this particular product if this has been your experience. As well, we'd like to mention that while our Dawn Platinum Refreshing Rain is now being called Dawn Platinum Fresh Rain, it's still the same great scent. We'll be sure to share your comments with our team. We'd also like to learn more and gather some additional details for our Safety Team, so please give us a call at (800) 725-3296 when you have a moment.
Customer review from dawn-dish.com
Apr 1, 2024
Dawn Dish Soap Clean Scent
Dawn dish soap Clean Scent smells so bad. It’s a mix of heavy strong disgusting body odor smell combined with cheap quality soap smell. It does not rinse away on the dishes and the smell lingers.
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Response from Customer CareApr 4, 2024
We're sorry to hear that this has been your experience, as our products go through many quality checks to ensure that you can get the best possible results with them. As well, we put a lot of thought into creating features that we think you'll like, though we understand that preferences can vary from person to person. We'll be sure to share your feedback with the rest of our team. We'd like to mention that we wouldn't expect Dawn to impart the product scent into your dishes. However, if the soap isn't completely rinsed off, or if the dishes have become porous, it's possible. If certain items always pick up a flavor, they're probably worn to the point of being porous. It might help to know that cast iron and plastic items can absorb flavors. Do not soak porous items; wash immediately and rinse thoroughly. We hope this is helpful. As well, if you'd prefer a lighter scent, we recommend giving our Dawn Free & Clear a try. If you'd like any further assistance, please give us a call at (800) 725-3296.
Customer review from dawn-dish.com
Mar 24, 2024
Stinky Smell
The detergent works well but the “refreshing rain” scent has an overwhelming chemical smell. I prefer the original Dawn.
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Response from Customer CareMar 26, 2024
Thank you for sharing you're a fan of the original fragrance of Dawn Ultra. We're sorry to learn Dawn Platinum with Refreshing Rain doesn't have the scent you enjoy. We always want you to be satisfied, and we're sorry to learn you're not. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. If you'd like further assistance with this purchase, we hope you'll reach out to us via phone any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296.
Customer review from dawn-dish.com
Mar 14, 2024
New “Clean Scent” Is Terrible
We miss the classic Dawn dish washing soap. The new “Clean Scent” formulation has a strong, lingering perfume-like smell that is very unpleasant. I honestly think that the smell is reminiscent of the blue liquid found in Porto-potties or the disinfectant “cakes” used in urinals. I have used Dawn for 56 years, but just threw this new bottle in the trash. Please bring back the classic scent!
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Response from Customer CareMar 18, 2024
Your loyalty to Dawn over the years is very much appreciated. We're sorry to hear that you're not enjoying the scent, and please know that your comments will be passed along to the rest of our team. We suggest giving our Dawn Free & Clear if you'd prefer a lighter scent. You're always welcome to give us a call at (800) 725-3296 if there's anything more we can assist you with.
Customer review from dawn-dish.com
Mar 9, 2024
Terrible scent!!!
Been a Loyal customer for years but the new scent is terrible stays on my pans and dishes and i can even taste it in my food.Now I have to explore new brands
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Customer review from dawn-dish.com
Feb 29, 2024
Color remover
I used dawn platinum on a spot on my brown leather sofa and it took the color out! I have used dish soap on my sofa before and never had any issues!!!! My sofa is ruined!!!
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Response from Customer CareMar 1, 2024
We're sorry to learn about this, and want to help you out as much as we can. While Dawn Platinum Dishwashing Liquid, with Refreshing Rain can be used for many uses, but cleaning leather furniture isn't one of them. If choosing to use Dawn for any purpose other than dishes, be sure you test the soap in an inconspicuous area to ensure no damage to the external surface will occur. Be sure to not allow the wash solution to remain on surfaces for an extended period of time due to the possibility of damage. This is not expected but is possible if the surface is already compromised. We again apologize for this situation, and encourage you to reach out to the couch's manufacturer for further cleaning and restoration instructions.
Customer review from dawn-dish.com
Jan 21, 2024
New Clean Scent Sucks!
I hate the new clean scent.
Dawn Customers only want the Original Blue Formula. DITCH THE REST. It's the original blue formula that keeps me a faithful customer. 💙 Love the original scent.
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Response from Customer CareJan 23, 2024
Thank you for being such a loyal member of our Dawn family, we appreciate your honest feedback on our Refreshing Rain scent. We have good news: we still offer our Original-scented Dawn Ultra Complete dish soap, so you can still get the great clean and fresh Dawn scent you love! If you'd ever like to share more of your experiences, please feel free to give us a call at (800) 725-3296.
Customer review from dawn-dish.com
Dec 28, 2023
Terrible for sensitive skin
EXTREMELY DANGEROUS for ppl tht have sensitive hands!
I was using gain dish soap to wash my dishes and this NEVER happened! I washed dishes twice and my hands are all torn up! I have more than 10 cuts!!!
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Response from Customer CareJan 2, 2024
Your health and safety are our top priority, Jenny, so we're very sorry to hear that you've had this experience and we hope you're feeling better. All of our products undergo rigorous testing to ensure they're safe to use, so as this isn't what we'd expect from our dish soap we recommend that you discontinue using your bottle at this time. Our Safety team would like to take a look into that bottle so we can try to see what might be happening and so that we can try to help you further. Please give us a call at (800) 725-3296 at your earliest convenience.
Customer review from dawn-dish.com
Nov 24, 2023
Dissatisfied
I buy this all the time but lately noticed that it doesn’t last long, doesn’t clean as well. I have to continue adding more liquid to wash my dishes. Have you changed the formula?
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Response from Customer CareDec 7, 2023
Thanks for leaving your feedback for us on our Platinum dish soap. We do everything we can to ensure that our products give you the results you expect, so we appreciate you letting us know about this. The formula for this product was changed in June 2022, but you should still get the same effectiveness. So we can assist further with this, and gather some info for our Quality Team, give us a call at 1-800-725-3296.
Customer review from dawn-dish.com
Sep 24, 2023
Does not lie
Does work on oil. Spilled it on my counter and I scrubbed it off with dawn dish soap.
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Recommended
Customer review from dawn-dish.com
Jun 3, 2023
Overpowering Perfume - Horrible, really.
The "Fresh Scent" is so overwhelming that I may never buy this product again. Why take something that works so well (the best dishwashing liquid ever) and completely ruin it by making it smell like a 15 year old boy who just bathed in Axe Body Spray?
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Response from Customer CareJun 8, 2023
We truly appreciate your review, Lucster, as it shares your thoughts very well. Please know, we apologize for this experience, and want to help you have a great time in the dishpan. Please, give us a call when you have a moment, so we can help you purchase a Dawn Platinum Dishwashing Liquid with a fragrance that pleases you. Our number is 1 (800) 725-3296. We're answering calls from 9 AM to 6 PM, EST, Monday through Friday, from 9 AM to 6 PM, EST.
Customer review from dawn-dish.com
Apr 22, 2023
Terrible scent
This new scent reminds me of diaper cream from 15 years ago. I think I’m going to throw away this huge Costco sized bottle because no one in my family can stomach the smell, and we all know teenagers don’t need an extra reason not to do dishes.
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Response from The Dawn TeamApr 26, 2023
We're sorry to hear that you and your family are having this experience, and we hope you're all feeling better. Since safety is at the heart of all we do here at Dawn, we can assure you that our products have been thoroughly evaluated to be safe when used as directed. We do recommend that you discontinue use of this product if this has been your experience. As well, we'd like to mention that we do put a lot of thought into creating features that we think you'll like, and we did make a slight perfume level increase to this scent in 2022. However, we do understand that preferences can vary, and we'll be sure to share your comments with our team. We'd also like to gather some more details for our Safety and Quality Teams, so please give us a call at (800) 725-3296 when you have a moment.
Customer review from dawn-dish.com
Apr 16, 2023
New but not improved scent
Updater ‘refreshing rain scent’ is not refreshing at all. The scent seems to be a floral perfume scent that is really awful. Please bring back the old refreshing rain scent.
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Response from The Dawn teamApr 26, 2023
We're sorry to hear that you feel this way, and please know that your comments will be shared with our team. We do put a lot of thought into creating features that we think you'll enjoy, though we do understand that preferences can vary. We'd also like to mention that we haven't made any recent changes to this scent. We'd like to learn more about your experience, so please give us a call at (800) 725-3296 when you can.
Customer review from dawn-dish.com
Apr 10, 2023
Waste of money
Waste of money. I thought this detergent would be stronger than other versions but it’s the same thing or worse. Not even leaving plates on the sink overnight would it work hard. You will have to do a lot of scrubbing to get grease out. Also, the cap makes you waste a lot of product.
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Response from The Dawn TeamApr 10, 2023
We are sorry you didn't get the expected results with Dawn Platinum. Our products undergo many quality checks to ensure they get to you with the best results. We will be sure to share your feedback with the rest of our Team. So we can help you get the most out of your Dawn, please call us at (800) 725-3296 when you have a moment.
Customer review from dawn-dish.com
Mar 27, 2023
Best dish soap but suddenly the scent is terrible
I have been using Dawn Platinum for over a year. Amazing improvement over other Dawn brands I’d used in the past. All was well till a bought a new bottle. The previous scent was fine but now that scent is overwhelming. I can’t use it to wash my hands as the smell stays on my skin. Why wreck a top notch produce with unnecessary smell. Please wind it back!
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Response from DawnMar 31, 2023
Thanks for leaving your review, Scshopper. We're sorry to learn about your recent experience with Dawn Platinum in the Refreshing Rain scent, and appreciate your loyalty to our brand. Consumer safety is our highest priority, and all our products are rigorously tested to ensure this when used as directed. So we'll be sure to pass along your feedback about the scent to our Product Quality & Safety Team. You might like to know that we offer Dawn Platinum in a Lemon Burst and Green Papaya scent: http://spr.ly/6429OEMuD. Just use the Scent drop-down to select those other fragrances. To further help you as well as gather a little more information for our team, would you mind giving us a call at (800) 725-3296?
Customer review from dawn-dish.com
Dec 13, 2022
Awful New Smell and The Bottle Did NOT Mention...
I have used this for years. I recently purchased a new bottle and was was immediately hit by this horrible odor...the bottle l Iisted the refreshing rain scent... NOTHING on the bottle listed NEW scent or formula. I am very disappointed because this soap works amazing, but I will need to find a new brand because I shouldn't want to gag while doing my dishes. Plus, you CANNOT get the smell off of your hands. Soooo Gross!
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Response from The Dawn TeamDec 15, 2022
Brandi, we're very sorry you had this experience with the new scent of Dawn. Please know that your health and safety are very important to us, and we thoroughly test Dawn to be safe when used as directed. We'd like to learn more about your experience and help you further. When you get a moment, could you give us a call at 800-725-3296.
Customer review from dawn-dish.com
Nov 18, 2022
New scent is nauseating
I’m not much of a “recommends products to people” type of guy, but one of the few exceptions has always been the dawn platinum for its genuinely superior cleaning ability—it’s something that I am very quick to mention to people and recommend over more expensive products or time intensive home-made cleaners.
However.
The new refreshing rain scent formulation has made it near impossible for me to keep the hand wash dishes clean in our house lately. The second I flip open the bottle, that pungent perfume makes my stomach churn, and if I was more than two dishes at a time, I unfailingly develop a headache. While I am *somewhat* sensitive to the scents of household products, I can usually just scrunch up my nose in distaste and power through it. The new formulation for the Refreshing Rain scent makes me feel physically ill, though. I’m so disappointed, too. I used to buy this scent because it *didn’t* bother me as much as the papaya or apple. Now I have paid for this huge bottle of soap that I do NOT want to use, which I wouldn’t have even bought if I’d known the scent had changed. If there was at least a sticker on the front or something on the label, I would have smelled it in the store and known to steer clear.
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Response from The Dawn TeamNov 20, 2022
Superior cleaning ability is exactly what we want to offer you with Dawn Platinum Refreshing Rain. Logan, we're very sorry you're having this experience with the scent. Please know that your health and safety are paramount to us, and we rigorously test our product to be safe when used as directed. We're very sorry you don't like the scent of Refreshing Rain and will definitely let our teams know how you feel about it. We rely on consumer feedback like yours when evaluating product changes. Give us a call at (800) 725-3296. We're here to help you with this.
Customer review from dawn-dish.com
Oct 26, 2022
Terrible new scent.
They’ve changed the “refreshing rain scent” recently. It’s over powering and terrible now. This is the only dish soap I’ve bought during the last decade, and I’m about to throw my brand new bottle in the trash and look for a new brand. Dawn has lost my business. Horrible.
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Response from The Dawn TeamOct 27, 2022
Zachary, we're sorry you had that experience. After a decade of loyalty to Dawn, we'd hate to lose you as a customer. We appreciate your feedback. Consumer input, just like yours, is very important to us as we evaluate changes and innovations made to our products. If you have any questions, or if we can help you further with this, please give us a call at (800) 725-3296. We're here for you.
Customer review from dawn-dish.com
Apr 17, 2022
My favorite
This is my favorite dishwashing liquid and the only one I buy anymore. Nothing else works as week for me. Cuts grease so easily.
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Customer review from influenster.com
Apr 11, 2022
Powerful soap
you only need drops of this soap, it’s amazing!! you can save so much money by purchasing this soap. i have had the same bottle for 3 months and i cook 3 meals a day, so lots of dishes!!