Customer Reviews for GE Profile 18 in. Top Control ADA Dishwasher in Stainless Steel with Stainless Steel Tub and 47 dBA

Hello, Thank you so much for taking the time to connect. We're so very sorry to hear you're not fully pleased with your new dishwasher due to the drying performance and the noise level. Your feedback means a lot to us and we're more than glad to provide some clarity. This unit has what we call a condensate dry feature. This means that while the dishes are hot, condensation forms on the tub walls, providing natural air-drying of the dish load. We recommend referring to the troubleshooting tips on page 17 of the owner's manual (Dishes don't dry) for guidance. Here is the link: https://products-salsify.geappliances.com/image/upload/s--PlyoDrRN--/nser6ngcq4tbkwmtah8i.pdf?_ga=2.178268452.1028135268.1699884723-1734451522.1686318769 You may also refer to page 18 regarding the noise from the unit. (Noise) If you feel that the dishwasher is making sounds that aren't normal, please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm We hope this helps. Please let us know if there is anything else we can assist with. Kind regards. - Tierra@GEAppliances

Oh no... We're so very sorry to hear you're not fully pleased with your dishwasher. Thank you so much for taking the time to share with us. Your comments are extremely important to us and will be considered by our product design team. In the meantime, we recommend referring to the links below for some helpful tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38933 https://products.geappliances.com/appliance/gea-support-search-content?contentId=19573#:~:text=Items%20like%20bowls%20and%20casserole,arm%20below%20the%20lower%20rack. https://www.geappliances.com/ge/dishwashers/dishwasher-loading-tips.htm Please let us know if there is anything else we can assist with. - Tierra@GEAppliances

Hello- Thanks so much for your purchase. We are happy to hear your dishwasher is working well for you and cleaning your dishes well. Our dishwashers don't automatically open when they are finished. If you have any questions, please let us know. We are happy to help! Joyce@GEAppliances

We apologize for any confusion. The model number for this unit is PDT145SSLSS. You can locate your model number on your appliance. Check out an article on our website called PARTS - FINDING PARTS FOR YOUR APPLIANCE and there are links that will help you locate your model and serial number. Let us know if you have any questions. All the best.- Kianna@GEAppliances

Hi there, Thank you for taking the time to provide a review on your new GE Profiile Series built-in dishwasher. We are sorry to hear that you are not completely satisfied with this appliance due to the odor from the tub, and the configuration of the racks. However, we are happy to hear that the dishwasher is quiet during operation. Odors associated with new appliances are normal. The processes used during manufacturing often may leave a "newness" odor that may not dissipate until after several washing cycles. This condition is completely normal. You can alleviate this condition by running the dishwasher through several cycles using detergent. A dishwasher will not normally retain odors. Odors present for extended periods of time should be considered abnormal. If you continue to experience issues, we recommend scheduling a service appointment with our factory service team. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht Thank you for your review. -Devin@GEAppliances

We're happy to hear that you are overall pleased with your dishwasher. For a better drying experience, check the rinse agent dispenser and fill as required. Also make sure that you are using the pods as directed. Happy cleaning!- Kianna@GEAppliances

Hi - We apologize for the inconvenience you've experienced with your dishwasher. It's frustrating to encounter a defective appliance, and we understand your disappointment. We encourage you to contact Home Depot through their support line at 800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store. They will best be able to help you with the delivery of your new unit. We apologize for any inconvenience this has caused and appreciate your patience. If you have any further comments or questions, please don't hesitate to reach out for assistance. -Kacie@GEAppliances

Hello there! Thank you for providing us with your feedback. We are so sorry to hear that this dishwasher has not lived up to your expectations due to the internal design and its drying capabilities. We recommend viewing the link below for tips on avoiding poor drying in your dishwasher. https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451&_ga=2.129408972.1594890256.1695134969-2082806389.1677780257 We will be sure to share your comments with our product design teams, so they can make the necessary improvements to future models. We are honored to have you as a part of the GE Appliances family, and we hope you can enjoy your new dishwasher for many years to come! - Adrian@GEAppliances

Hi there - It's great to hear that you're satisfied with the performance from your dishwasher. While we strive to meet the needs of all our consumers; we understand there's always room for improvement. We appreciate your valuable feedback, that we'll gladly share with our product design team for review. This is not a normal occurrence, and we hope you allow us to work hard to gain your trust again in the future. Kind regards. -Don@GEAppliances