Customer Reviews for GE Profile 27.9 cu. ft. Smart 4-Door French Door Refrigerator with Door-in-Door in Fingerprint Resistant Stainless Steel

Hi, Thanks for leaving a review. We're sorry to hear this refrigerator's performance isn't what you expected. We'll make sure our design team has your comments when improving future models. Please reference the article below for tips on optimizing your unit's cooling performance. https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.198891562.481548036.1693230790-575474648.1665505672 Please let us know if you have any questions about your refrigerator. We're always happy to help. -Sylvia@GEA

Hi there, Congratulations on your new GE Profile Series french-door refrigerator! We are excited to hear that you are enjoying all the great features and settings this refrigerator has to offer. We personally love the door-in-door storage space where you can easily store and access your favorites, including taller items like wine bottles, with an innovative door in door design and convenient rotating bin. Thank you for being a loyal and returning GE Appliances consumer. Have a great day! -Devin@GEA

Hi! Thank you for taking the time to provide us with your feedback. We are so sorry to hear that your adjustable temperature drawer is not cooling as designed. This is not normal operation, and we recommend scheduling an in-warranty service appointment to get this issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm We appreciate you choosing GE Appliances for your home, and we are confident that our technicians will get this temperature issue resolved as quickly as possible! - Adrian@GEA

Good morning, Thank you for taking the time to leave a review on your new GE Profile Series french-door refrigerator. We are sorry to hear that the refrigerator is not reaching the desired temperature, and that the doors are unlevel. This is certainly not normal operation, nor the quality that we expect. We're happy to provide some guidance! You can adjust and level the doors on your refrigerator without the need to schedule a service appointment. You can find the instructions on how to do so on page 31 of the owners manual at the link below: https://products-salsify.geappliances.com/image/upload/s--gwO-IeYZ--/faa1c8b57df2b899f30b282e1374139562c3d6ac.pdf?_ga=2.40925541.677488395.1692624226-1100713441.1674245189 If you continue to experience issues with your refrigerator not cooling properly, we recommend reviewing the troubleshooting and tips mentioned in the article at the link below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.200307305.677488395.1692624226-1100713441.1674245189 Thank you for your review. Please don't hesitate to reach back out if you should ever have additional questions or concerns. Have a great day! -Devin@GEA

Hi, Thanks for leaving a review for this refrigerator. We apologize if the ice and water dispensers have been slower than expected. Not having enough ice can be concerning and this isn't the experience you deserve. Below, you'll find explanations for why this is happening and how to prevent it. https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763&_ga=2.174858402.1085725475.1691416278-739314193.1669131848 Please let us know if you have any more questions or concerns. We're always happy to help. -Sylvia@GEA