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Customer Reviews for KOHLER Sundae 8 in. Widespread Double Handles Bathroom Faucet in Vibrant Brushed Nickel

Internet #317200602

Model #K-R28797-4D-BN

Store SKU #1006459460

  • Spot Repel finish resists fingerprints, smudges, and water spots
  • KOHLER ceramic disc valves exceed industry longevity standards
  • Box includes: Assembled faucet, clicker drain.

Customer Reviews

  • 4.5
    out of 243 reviews
  • 64% recommend this product
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Showing 1-30 of 243 reviews
The faucet and pop up drain stopper were easy to install. They work well and look and feel very high quality.
by
  • Verified Purchase
6 month and it is falling apart
Installed this less than 6 month ago and the finish on this faucet is coming off even though I always keep my sink dry and wipe after using. One of the handles became tight and barely moving. Went with Kohler thinking it will last a while but my other brand faucet lasted us 7 years and replaced only because of bathroom remodel. Very disappointed since I also had to pay plumber $100 to install it
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Response from Kohler Product ExpertMay 13, 2024
Hello juls55, this is Lisa with Kohler Co. I am sorry to read of the concerns you have experienced with your Sundae faucet. We would like to look into this further with you and learn more about your experience and assist with a resolution. Please feel free to contact us at KohlerCustServ@Kohler.com. We are glad to help! Sincerely, Lisa A., Kohler Customer Service.
    • Recommended
    1 found this review helpful
    Finish Peels Off
    Installed this faucet in brushed nickel less than 6 months ago and the finish is already peeling/chipping off on the cold water handle. This faucet is only lightly used, so it’s just a poor quality finish. In the photo you can see where the finish peeked off and some of the finish that fell off can be seen on the counter at the base of the handle.
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    Response from Kohler Product ExpertFeb 6, 2024
    Hello Darcy, this is Lisa with Kohler Co. I am sorry to read of the finish issues you have experienced. We would like to connect with you to further discuss your model. Please feel free to contact us at KohlerCustServ@Kohler.com. We are glad to help! Sincerely, Lisa A., Kohler Customer Service.
      2 found this review helpful
      Excellent fixture.
      Quality fixture, easy to install, definitely would recommend!
      by
      • Verified Purchase
      • Recommended
      Beautiful faucet!
      I love the gold color and it matches perfectly with my cabinet handles. The faucet was easy to install but did not come with the water line connections. I would recommend it.
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        • Recommended
        Faucet
        Very nice looking faucet it matches perfectly with the vanity and sink
        by
        • Verified Purchase
        • Recommended
        1 found this review helpful
        Handles not aligned
        The handle bases are pentagon shaped, meaning that they can only be installed in a specific orientation to line up. However if you try to tighten the handles onto the countertop, the handle turns and looks awful now that it isn't aligned. There's should be a way to adjust the handle position.
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        Response from Kohler Product ExpertDec 6, 2022
        sebkuk99, my name is Jessica with Kohler Customer Service. I am sorry to hear of your disappointment with the handles of your Sundae faucet. The handles are able to be re-aligned by holding the lever in place and turning the bonnet below counterclockwise and then re-aligning the lever and holding it in place (where it should be in the off position) and then turning the bonnet clockwise to tighten. If we may further assist in any way, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Kohler Customer Service.
          3 found this review helpful
          The Very Best
          Beautifully designed and well constructed product. Easiest bathroom vanity faucet kit I have ever installed. Speaks quality all the way through.
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          • Recommended
          1 found this review helpful
          Simple, Classic, and Elegant Look (PoP up Drain Plug)
          Kohler is a good brand of Faucet. Would expect nothing less. This has a very nice Brushed Nickel finish that will work nicely in most bathrooms. Plumbing has become so much easier. The fittings and special tools need to install this faucet are included. Installation is relatively easy. Not a fan of getting into those tight spots but what is the alternative? This system comes with a spring-loaded POP up and down drain plug. That makes for a cleaner look at the faucet. There is no plunger bar to hook up. A bonus in my mind. I would recommend this faucet with very little though.
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          • Recommended
          5 found this review helpful
          Wonderful styling and brushed nickel finish looks elegant
          Wanted to update the appearance of a half bath that has a pedestal sink that accepts a widespread faucet. The brush nickle finish is easy to keep clean and repels spots. The high arching spout give the faucet a stylish appearance which I absolutely love. Kohler is known for their premium construction and the recent innovations in quick connections really speeds up the installation process. The faucet is WaterSense certified meaning it uses less water and saves on our resources. It also comes with a lifetime limited warranty should you run into any issues.
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          • Recommended
          3 found this review helpful
          Very stylish and well made
          Kohler Sundae R28797-4D-BN 8 inch Widespread Bathroom Faucet Brushed Nickel Finish. This faucet offers spot repelling finish and premium construction. It comes with leak-free durable Ceramic valves. This faucet is compatible with sinks and vanities with 8 to 16 inch centers. The faucet comes complete with assembled faucet spout, handles attached to valves, pop up matching finish drain and aerator servicing tool. The only tools needed to install this faucet is a Phillips screwdriver and pair of adjustable pliers. I'm not a plumber, but I installed this faucet set and drain in less than 45-minutes. This faucet uses 45% less water than traditional faucets without sacrificing performance. No need to worry if you are replacing a faucet with a plunger/rod type drain because this faucet comes with a pop up drain compatible with overflow type sinks. This faucet set has a beautiful brushed nickel finish. This faucet set is contemporary in design, very stylish and well stand the test of time. I highly recommend this faucet set for the design professional or homeowner as a replacement or as a new installation.
          by
          • Recommended
          5 found this review helpful
          Beautiful design and SO easy to install.
          Kohler does it again with this eight inch widespread two handle faucet set. As always a stunning Kohler polish makes the finish look rich while being easy to clean. The design has no hidden pockets or traps for food and soap to collect. Sleek, clean and oh so easy to install. Kit comes with everything for install including stainless steel braided supply lines. The pop-up is a work of art in itself with amazing spring loaded stopper.
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          • Recommended
          2 found this review helpful
          QUALITY
          I wanted to upgrade the customer bathroom faucet at my relatively new business after inheriting a nice Kohler basin coupled with a cheapo faucet. This was easy to install, is elegant in the simplicity of its design and quality of its components, functions flawlessly, and looks and feels smooth and solid. A true upgrade that lives up to the Kohler name. We’ll see how it holds up after 100 different sets of customer hands have graced it. My money is on this Kohler being a fixture for the long haul :) Btw, hot and cold both provide a true half turn and the drain is a push button. Everything works flawlessly and again you can feel the quality especially after removing an inferior product prior to installing it!
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          • Recommended
          5 found this review helpful
          High quality faucet and easy to install
          I selected this faucet to use on a modified pedestal style ceramic sink as a replacement for an existing set. Fortunately, I was able to remove the sink from the pedestal/wall mount to make installation easier. After removing the old faucet and drain assembly and cleaning up the sink, installing this faucet was straight forward and instruction were clear and easy to follow. It came with a push to close, drain which I like much better than those actuated with a lever. Shut off tight and flow is good. The only parts I needed to purchase were new supply lines and seals were all o-rings so no teflon tape or thread dope was required. The drain seal to the sink was also excellent because seal was made above the threaded section, so no plumber's putty was needed. For an install that is not concealed some may not like the black plastic (and I may replace the white p-trap with black plastic or chrome) but this si not an issue with most sinks.
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          • Recommended
          Modern Elegance in a Faucet
          We wanted a modern and elegant faucet set for our primary bathroom in the home we are constructing soon. The KOHLER Sundae bathroom faucet is both modern and elegant in appearance. The faucet requires three holes in the vanity and is designed for an 8 inch spread for the 2 handles. We chose the vibrant brushed nickel finish with it's satiny smooth feel that completed it's sleek look. The faucet handles use ceramic valves to offer a leak and drip-free smooth operation. These faucets are going to look in our new bathroom for sure!
          by
          • Recommended
          Elegant Pentagon Shaped Base Brush Nickel Bathroom Faucet
          Elegant Pentagon shape on the bases of the neck and faucet handle as well as the ends of the faucet handles themselves. The faucet comes with everything you need including a matching brushed nickel popup drain cover. The cold water faucet is marked and should be placed on the right side when facing the sink. Attach the threaded end of the included braided hose to the bottom of each of the faucets handles. Then snap in the 3 hoses (neck and faucets) to the black plastic triangle connector. The water supply installation is straight forward as well. Connect the appropriate (hot/cold) water supply line from the wall to the brass threaded tubes on the faucet handles. The faucet comes with a blue screen removal tool for periodic cleaning. The faucet is available in Matte Black, Polished Chrome, Brushed Brass and Brushed Nickel. Kohler has a good reputation for quality products and has been around for a long time.
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          • Recommended
          Look Twice!
          Looking at the product photos and documentation, I thought the shape of the faucet and handles were square at the base, but they're actually a hexagonal shape, which I guess helps explain the name, Sundae, because they have a slightly more retro style than I expected, and unfortunately different than the look we were after. Going back for a second look, I see now that one of the product photos shows the hex shape clearly. It's easy to mistake the design for something it isn't and unfortunately, it doesn't really match with our bathroom. Otherwise a fetchingly good-looking set with a broad sweeping faucet lending an attractive appearance as well as good tone and sheen to the finish. The characteristic shape likewise supplies a distinctive look, and will enhance a lot of bathroom decors - a product I would recommend - just be sure that this is the style that you're after.
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          • Recommended
          1 found this review helpful
          Not a square base & water is in multiple streams
          Good: hasn’t gotten water spots! Neutral: drain looks huge. The base is not a square as shown in the pictures, it’s a hexagon. Bad: low amounts of water comes out in four streams and sprays everywhere; due to the water streams I would not recommend.
          by
          Response from Kohler Product ExpertJan 12, 2022
          Hello, this is Sarah with Kohler Co. I am very sorry to hear you are not completely satisfied with your Sundae bathroom faucet. We suggest removing the aerator to clean it; doing so should improve the flow of water. For further assistance, please email us at KohlerCustServ@kohler.com. We are happy to provide you with a replacement aerator if cleaning yours does not yield change. Sincerely, Sarah S. Kohler Customer Service
            7 found this review helpful
            Very elegant looking faucet set. Can’t go wrong with Kohler. Well made.
            by
            • Verified Purchase
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            • Verified Purchase
            good looking color and easity installed by plumber All parts in box including a popup drain
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            • Verified Purchase
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            • Verified Purchase
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            • Verified Purchase
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            • Verified Purchase
            Love the look and is very functional
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            • Verified Purchase
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            • Verified Purchase
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            • Verified Purchase
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            • Verified Purchase
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            Showing 1-30 of 243 reviews

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