[This review was collected as part of a promotion.] I have had this fridge for about a month now and I absolutely love it! It is SO quiet, it keeps things evenly cold and there is SO MUCH space!!!
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Recommended
Customer review from kitchenaid.com
Oct 24, 2023
It leakes
[This review was collected as part of a promotion.] The refrigerator is beautiful to look at with its wood accents, but the seals don't work.
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Response from KitchenAid TeamOct 30, 2023
Hi Nickita,
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID 274776463.
We look forward to speaking with you.
Marie Q
Customer review from kitchenaid.com
Oct 23, 2023
Mostly good choice
[This review was collected as part of a promotion.] We like our fridge but we were surprised with some of the inside finishes. These fridges have the same exterior look but they apparently vary inside. We had looked at one at Costco and fell in love with with all of the slow close drawers and what seemed to just be sturdier plastic and glass drawers. We wanted the black stainless and Costco only had stainless. So we found what we thought was the same fridge at Nebraska Furniture Mart.
It turns out the interior does vary. The slide out tray was the only thing that had the slow close glides. The plastic drawers just seemed cheap and flimsy. This was also the case in the freezer. We previously had a stainless steel Samsung and the exterior just did not hold up to wear and tear. The KitchenAid exterior does appear to be more durable. But it did seem like the interior components of the Samsung were more durable than the KitchenAid. I also think it has to be perfectly level to get the drawers to completely close inside. Still haven't got that just right.
The door pocket shelves are huge and do hold a fair amount. The slide out tray is pretty neat as well as the glass shelf that retracts for taller items. We also like the narrow pockets in the freezer for smaller items like ice packs and small packages. Pizza compartment is also a nice touch. We just thought the interior finishes would have been a little bit nicer in this price range.
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Customer review from kitchenaid.com
Oct 8, 2023
Adjustable shelving allows you to personalize
[This review was collected as part of a promotion.] We purchased this to match an existing wall oven/microwave unit. This is the best fridge we have ever owned. Entire space is utilized with adjustable shelving to personalize how you use the space. Function board is easy to understand and use. It looks amazing and look forward to adding the matching dishwasher and gas range!
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Customer review from kitchenaid.com
Oct 7, 2023
And now we have ICE
[This review was collected as part of a promotion.] I bought this Refrigerator about a month ago and at last I have a frizzier big enough for our turkey. I have an ice maker that can keep up with 3 teens!
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Recommended
Customer review from kitchenaid.com
Oct 6, 2023
Love our new refrigerator!
[This review was collected as part of a promotion.] We purchased our KitchenAid refrigerator in September and it was delivered on the 14th. It has been run great since day one! We use a lot of ice and I’m happy to report that the refrigerator’s ice maker keeps up with our demands. The refrigerator is quiet and looks great. This is our first KitchenAid appliance and I’m very happy with our selection. If feels very well made. The doors have a solid feel when you close them and they have a great seal to keep the cold inside. At this point we couldn’t be happier!
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Recommended
Customer review from kitchenaid.com
Oct 4, 2023
Enjoying my Beautiful Refrigerator
[This review was collected as part of a promotion.] My husband says every day “I love our new refrigerator”. And I concur with his sentiments. We love the ice maker and the control panel on the door. The LED lights on the inside make it so bright when the door is opened. All the drawers slide so easily. The freezer compartment has nice drawers for easy access. And we think it is a beautiful refrigerator!
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Recommended
Customer review from kitchenaid.com
Sep 29, 2023
Could be better for the price
[This review was collected as part of a promotion.] I purchased my refrigerator a month ago and it’s good but just overpriced. Adding a metal cooling backsplash would be great! Love the gray interior.
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Recommended
Customer review from kitchenaid.com
Sep 22, 2023
Great so far!
[This review was collected as part of a promotion.] I’ve had this refrigerator for almost 2 months and so far no problems at all. The only improvement I would make would be to raise the height of the ice/water dispenser. I’m 5’6” and I have to bend down to see if I’m under where the ice and water dispense. The opening of the ice/water dispenser could be taller to accommodate taller items. The refrigerator is easy to clean and there’s been improvements since my last stainless steel refrigerator and I’m able to put a few magnets on this one which I like to do. This refrigerator is quiet running except when the ice dumps it’s noisy. That doesn’t bother me but may bother some. When closing any of the doors it does have a sound that almost sounds like a part of a dial tone on an old phone system It’s not bothersome that’s just what my husband and I think it sounds like. I would recommend this refrigerator as it seems very good so far.
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Recommended
Customer review from kitchenaid.com
Sep 18, 2023
Excellent performance
[This review was collected as part of a promotion.] We bought the refrigerator a couple months ago and we were so
happy when we bought our first kitchen Aid appliance that we
made sure that the refrigerator is also KitchenAid and will continue to buy KitchenAid not only because it’s performance but it is very stylish as well ♥️
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Recommended
Customer review from kitchenaid.com
Aug 27, 2023
Welcome Change to our Home
After living with a double door refrigerator, I made the switch to the French door refrigerator. It is so welcome here since I am now able to reach all of my food easily and store all sizes of containers in it. Fingerprints on the doors are easily wiped off with a damp microfiber cloth.
I settled on Kitchenaid not only because of a good reputation but also because I loved their design especially the tough looking handlebars. I have heard many reviews mention that there is a problem with the icemaker. I can only assume this is because it is located in the refrigerator and not in the freezer itself. I only hope there will be an update down the road of a mini ice drawer that could be pulled out from the freezer rather than the refrigerator. There is a constant hum with the fridge and perhaps that is due to the location of the ice-maker where there is a constant struggle for regulation of the temperature. I will probably call someone in just to check it out to make sure it is nothing to worry about. But the hummmmmm is something I can live with and still appreciate our new fridge.
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Recommended
Customer review from kitchenaid.com
Aug 14, 2023
Great quality
[This review was collected as part of a promotion.] Great space distribution and shelving. Gray interior is an elegant touch, with many LEDs msking it easy to see everything. Appreciate the light in the freezer.
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Recommended
Customer review from kitchenaid.com
Jul 29, 2023
Best fridge ever!elegant highly functional!fab!
[This review was collected as part of a promotion.] So pleased with my purchase! Holds a ton!non stop ice and filtered water!
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Recommended
Customer review from kitchenaid.com
Jul 18, 2023
Fantastic KitchenAid 26.8' BM Refrigerator
[This review was collected as part of a promotion.] The unit has KitchenAid handles with the silver interior liner areas with LEDs that highlight the glass with wooden trim shelves. The freezer section is nicely laid out with ample room in the bottom with a slide out shelf for smaller items. The ice and water dispensers are separate, and water is metered for accuracy. Great Product!
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Recommended
Customer review from kitchenaid.com
Jun 25, 2023
As usual no disappointment
[This review was collected as part of a promotion.] My second purchase of a new refrigerator from Kitchen Aid, the old one is in the garage for use of drinks and sale and party supplies. It's 18 yrs. old and only had to replace the condenser fan and a circuit card for the ice maker in that time, the repairs were very easy and done in less then 1 hour. The new one we had for a month and is working great. Thanks kitchen aid. We also own dishwasher, microwave, range oven, mixer, standing mixer, 4 slice toaster and other kitchen items.
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Recommended
Customer review from kitchenaid.com
Apr 20, 2023
Perfect fit for my family of 5!
[This review was collected as part of a promotion.] We absolutely love our new KitchenAid french door refrigerator! The stainless steel looks great in our kitchen since it matches with everything else perfectly!
The refrigerator opens up to very nice lighting and has a lot of space for everything we need. There’s a single pull out drawer at the bottom of the refrigerator that is perfect for drinks, right above that there are 2 side by side pull out drawers and right above that there’s a really nice slide out shelf that has a woodgrain design on it that we’ve never had before and we use it way more than we thought we would, we love it!
The bottom freezer is very spacious and has a separate top and bottom drawer which has been nice for better organization. The bottom drawer is built into the bottom part of the door and then there is another drawer above it that can be pulled in and out. There is also a cool spot I call a “pizza pocket” that you can store frozen pizzas standing up, just something different a very useful for us.
This refrigerator also comes with an exterior water dispenser and ice maker on the left side of the refrigerator door. Again, the light that it has built into it has a nice fancy look to it and can be used as a night light. There are 2 different modes for ice that you just tap on to choose between full pieces or crushed ice and another cool feature if you have smaller kids you can lock the screen/key pad so that kids cannot go up to it and press buttons, leak water out, etc. You can also select how much water will come out each time you put a glass in to fill the water up in ounces if you’d like. For example you can set it to automatically pour 8 ounces each time.
We believe that KitchenAid did a great job when they designed this refrigerator and we hope that we get many many years out of it!
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Recommended
Customer review from kitchenaid.com
Apr 3, 2023
Style and size in a wonderful refrigerator!
[This review was collected as part of a promotion.] We’ve been using this fridge for almost 2 months and it’s so good that I wanted to take the time to leave a review.
First, installers were great. Seriously, they were perfect.
It’s big, and that room can be both good and bad: know that it is deep, deeper than maybe fridges. It fits well in our kitchen and I love the space.
It’s also pretty. And not too bad to keep clean. I like the subtle red accents on the handles (my wife does not, she hates them). Also, I didn’t notice this, but my wife likes that the doors hide the hinges.
The water dispenser is really programmable. Cool feature. However it’s “splashy”, not laminar flow, so it works best held high out with a taller glass.
The drawers slide great. The interior is laid out well. There is plenty of room in the doors for condiments. There is some plastic that is made to appear metallic on the shelves-it will scratch-I don’t notice or care (again, my wife’s critique).
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Recommended
Customer review from kitchenaid.com
Mar 31, 2023
Nothing short of amazing. Simply the very best.
[This review was collected as part of a promotion.] The KitchenAid 26.8 Cubic Foot French Door Refrigerator is a game changer. I upgraded from a similar model in the Fridigaire Gallery line but the KitchenAid is so packed with features that I had no idea I was missing and I am quite honestly impressed and left in awe each time I use it. The interior design maximizes space to a level I’ve never seen and the fit and finish feels like BMW made this refrigerator - everything is solid and exudes refinement. The stainless finish is truly fingerprint proof and the handles are knurled to yield a very positive grip. The water dispenser counts the ounces you’ve filled your glass with as it pours, which is great for meeting your intake goals. I really love the freezer organization, with a dedicated space for pizzas and two drawers that both have compartments to separate your items. I could go on forever - this refrigerator truly has it all and is perfect in absolutely every regard.
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Recommended
Customer review from kitchenaid.com
Mar 29, 2023
Great features and premium built
[This review was collected as part of a promotion.] This refrigerator looks gorgeous inside and out with stainless steel exterior and wood/stainless looks on the inside. I loved the texture handle and how spacious inside. The stainless steel exterior is fingerprint proof. The compressor running super quite. It got energy star rating of 710 with an estimate of $85 annual cost.
The main controller unit has a bunch of premium features such as max cool, max ice, vacation mode, measured fill. It is worth mentioning about the measures fill feature. This feature allows to dispense the water hands-free according to preset measure you set (in oz or cup). The air filter also comes with filter indicator which constantly monitor the interior air quality condition which gives an indicator when the time to replace the filter. No more guessing game. The interior lights are brights and equipped with LED which is great for energy saving. Another nice feature is a sliding shelfing unit with wood panel looks. There is also shelfing with half way sliding which can accomodate taller items such as wine bottle. The ice bin is large.
Few things I don’t like from this appliance:
1. The bottom freezer has no light. There is an access window that allow light to penetrate from the main cabin but only ligjt up the top portion of the freezer.
2. The crisper drawer did not allign perfectly. There is minor missalignment, perhaps due to the drawer holder design. I preferred the conventional ball roller slider design. It is easier to remove and re-attached.
Overall, I truly loved this refrigerator. From the premium design/looks to the large capacity and functionality. The best one out there for sure.
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Recommended
Customer review from kitchenaid.com
Mar 21, 2023
Spacious!
[This review was collected as part of a promotion.] We are absolutely thrilled with our new KitchenAid French Door Refrigerator. It is spacious and has handy features like the slide away shelf which we can use to store items that are taller, jugs etc and the ice is on the door giving more space inside. There are so many shelves on the doors that we are able to free up more space inside the fridge using them. The internal lighting system is LED’s and lights up everything perfectly when the doors are opened. The vegetable drawers are split so you don’t need to open both doors to get what you need. The pull out tray is perfect to store platers when entertaining. The lower pantry draw can store, meat, fish or deli products and the base prevents bottles from rolling around if you choose to store your wine in there. It is definitely much cooler that our previous fridge and our vegetables have stayed fresh longer. My wife is watching her water intake so she loves the counter on the water dispenser and you can set the actual amount of water you want dispensed. The freezer has plenty of space with 2 drawers and adjustable dividers. My favorite feature is the Pizza pocket on the Freezer door, perfect storage with easy access. The stainless steel exterior is easy to clean but doesn’t seem to mark as much as our previous one. This is a well thought out and very functional refrigerator that we would highly recommend!
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Recommended
Customer review from kitchenaid.com
Mar 21, 2023
Huge refrigerator with a lot of space!
[This review was collected as part of a promotion.] I am super happy and super impressed with my new KitchenAid refrigerator! The dimensional measurements are spot on and it fits perfectly in our kitchen! The utilization of space for shelves and drawers is well thought out and maximizes use of ever portion of area. The drawers and slide out shelf work smoothly top and bottom and the ice maker works perfectly. The in door ice and water dispenser work flawlessly and I LOVE the measured water feature!!! The finish seems to resist fingerprints well even from the kids being all over the new refrigerator in the first few days after we installed it!! I have even compared the power usage on our power company's daily usage page and it is much more ebergy efficient than our old, smaller refrigerator!!! Super happy and expect this refrigerator to last MANY years to come, thanks KitchenAide!!!
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Recommended
Customer review from kitchenaid.com
Mar 21, 2023
Can’t say enough good things about this fridge!
[This review was collected as part of a promotion.] We love this thing! It looks spectacular in our kitchen. It’s clean and modern, and is a huge upgrade. The fridge has tons of room. The adjustable and the sliding shelves make life so easy. Freezer is double layered and has built in pizza storage. The ice machine is smooth and fast. The water is delicious. I don’t know what kind of filter, but it’s a great one. I love the ounce count when dispensing The fridge itself has an air filter so there’s no need for a box of baking soda! It cools down real fast. A purchase you won’t regret!
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Recommended
Customer review from kitchenaid.com
Feb 27, 2023
Quality Refrigerator with Elegant Styling
[This review was collected as part of a promotion.] When our old fridge started to show signs that it was on its way out, the search began for a fridge that had all the qualities and features that we liked in our previous fridge plus one that fixed all the qualities for which we didn't care. This led us down a rabbit hole of all the new brands, models, and features that are out in the market today. Our search let us back to one to the oldest tried and true brands on the market in the KitchenAid 26.8 Cu. Ft. Standard-Depth French Door Refrigerator with Exterior Ice and Water Dispenser, in Stainless Steel. This refrigerator is fantastic. Our old refrigerator had an ice and water dispenser in the door, but the maker took up almost a quarter of the usable space in the refrigerator. KitchenAid has solved this problem with its In-Door Ice System. The ice maker is in the top of the refrigerator but doesn’t take away from any of the interior space. The ice drops into an ice bin in the door for either being dispense through the door or for one to remove the bin for parties. The ice can be dispensed as cubes or as crushed ice. I also like having the water and ice dispensers separate in the fridge door. When dispensing water, the refrigerator displays how many ounces are being dispensed. You also have the option to choose measured dispensing. This allows you to have the fridge dispense a preset amount and shut off the water flow when it is dispensed. The filter for the water and ice is in the top interior of the refrigerator out of the way of the shelves. The filter is does not get in the way of anything on the shelves nor does it take up any interior space. The layout of the shelves and bins inside the refrigerator is just genius. The large bins on the left door hold multiple gallons of milk with room still for smaller drinks. The bins under the ice bin on the left door are perfect sizes for condiments. These bins allow for maximum space on the shelves for your larger food items or bigger storage containers. It is amazing coming from the same size fridge to this one how much more room is available because of the smart design by KitchenAid. In terms of space, the two crisper drawers and the large cold cut/meat/wine draw are absolutely huge. They are also easy to remove and reinstall should you need to clean them in the sink. The slide out tray shelf is a nice added feature that allows for easier access to items in the back. My wife loves the wood grain accent on this shelf as it creates an elegant look for the fridge. The freezer has a large amount of space with many dividers to separate your frozen goods. This refrigerator doesn’t have a second icemaker in the pull-out freezer which I believe is a benefit. Without it, there is so much more room for frozen goods. Both the refrigerator and the freezer are well lit yet do not blind you when you open the door. The build quality of this KitchenAid fridge is solid. The handles and doors feel strong and of high quality. It also runs super quite compared to our previous fridge. I never hear it running nor the ice dropping into the bin from the maker. There is absolutely nothing that I would change about this refrigerator. It has all the bells and whistles that I need without compromising space and functionality. The KitchenAid 26.8 Cu. Ft. Standard-Depth French Door Refrigerator with Exterior Ice and Water Dispenser is an absolute win. It is a ten in my book.
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Recommended
Customer review from kitchenaid.com
Feb 23, 2023
Great features, with little room for improvement
[This review was collected as part of a promotion.] The fridge is a family's dream come true! The exterior ice (crushed and cubed) and water dispenser is very stylish (3 different light options). Although the dispenser levers are vertical instead of angled to avoid accidental pouring, they are a bit hard to push and activate. The angle of the ice dispenser is not centered, but placed further back, which causes ice spills, even with wide mouthed glasses and bottles. We do like the measured fill feature, very convenient in the morning when filling the kids' water bottles for school. The design of the fridge and the freezer sections are fantastic! The shelves in the fridge can be adjusted as needed. Especially the door shelves are very spacious. The freezer has multiple sections, an extra drawer and a frozen pizza storage!!!! The fridge runs very quiet. We noticed that the exterior is not smudge free and attracts dust, which is a bit disappointing but not a deal breaker. Overall we are super happy and highly recommend this fridge! Well done Kitchenaid! You won us over!!!
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Recommended
Customer review from kitchenaid.com
Feb 20, 2023
Amazing refrigerator
[This review was collected as part of a promotion.] This has to be the best refrigerator that we have ever had. The space is huge and love the the fact the ice drawer is on the side and opens up so you can take ice out. Love the pull out feature of the wood grain shelf. Easy to set up and it’s looks amazing. Kitchen aid has always made great products. Quality is first class and looks
Amazing. Highly recommend.
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Recommended
Customer review from kitchenaid.com
Sep 11, 2024
We have had this new fridge for about 3 weeks. We like it. Love that you don’t have to close the doors in a certain order (usually a flap on one side requires that door to be shut first.
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Verified Purchase
Sep 9, 2024
Poor construction!
Two weeks after fridge was installed it started making a loud noise every time it was opened and closed!
Service company came out and stated the damper door needs to be replaced!!
Waiting on the part, they will need to take the interior back panel of the fridge off to replace it!! Also from what I’m told this is a common issue with this model! Would not recommend this fridge!!!!
Also the ice maker is not very efficient!
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Response from KitchenAidTeamSep 9, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Recommended
Sep 5, 2024
Shipped defective from factory in Canada to USA
Looks good, but arrived making fan noises from day 1. Finally under warranty both fans were replaced and it stopped making noise. Fan parts used in original build was defective. If it makes noise it not normal and get it fixed before warranty runs out
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Sep 5, 2024
NIce spacious design
[This review was collected as part of a promotion.] Overall, I like the refrigerator. It has great space, offers practical use of door space and a spacious well designed freezer. I would have said I love it except we've been having issues with the icemaker getting clogged up. lot of room
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Customer review from kitchenaid.com
Sep 3, 2024
Need instructions
[This review was collected as part of a promotion.] I have owned Kitchenaid appliances for over 25 years and they have been great. The 3 star rating is because there is no instructions left to make changes to the refrigerator. We had list power and I needed to reset the water keyboard. The instructions left with me were not helpful at all . I called Queen City were I purchased the refrigerator and they had no idea . They told me I would have to go on line and download the instructions . Really disappointed that u spend this kind of money and they won’t give you an instruction book .