February 10, 2016
Georgianna with the Largo Home Depot went above and beyond with the service from start to finish. Thank you.
- megan
Hernando, FL, 34442
February 10, 2016
Hernando, FL, 34442
September 7, 2014
Dealing with ordering from Connecticut through HD in Crystal River went very smoothly, our installation - on a tight deadline - became a disaster. US Installation/Ocala was the recommended/contracted installer. We had talked with both HD and USI well in advance to schedule install on a specific date as we were to be in FL for only a short time. When USI called us with an install date, it was approx. two weeks after what we had previously discussed. After much "discussion" with USI, they arranged install for a Friday (the day before we were to fly home), but guaranteed it would be done in one day. When that day arrived, no one showed up- the scheduled installer had "called in sick", and no one else was readily available. We had the unit cleared out and ready for new carpet, and made it clear to USI that we expected installation even if they had to fly me back to FL if it could not be scheduled while we were there. They did find an installer who would come on Sunday, but that meant we would have to reschedule our return to CT until at least Monday -which, luckily, we could do. When this was discussed, USI made a verbal promise to reimburse us for expenses related to staying longer to have our install completed. I sent receipts ($388.00) in a timely fashion, but to this date I have heard NOTHING from USI regarding reimbursement. I would appreciate it if HD could contact USI and let them know we have been in. In communications with HD, and will continue to pursue this matter, next contacting USI corporate management, regarding their integrity, and shortly, the Better Business Bureau if necessary. I appreciate your cooperation and understanding of this situation and look forward to any help you can provide toward resolution of this situation. Thank You Peter Kukish Durham, CTSt
- Pete
Hernando, FL, 34442
September 7, 2014
Hernando, FL, 34442
June 26, 2014
The entire selection/ordering process within Home Depot was excellent. We were in CT, ordering for a property in FLA, and all went smoothly with the Home Depot crew in Crystal River. We had discussed an install date with US Installations well in advance of our trip down, and were blind-sided when USI called to say our date was 5/27, when we had discussed 5/15 weeks before. They finally re-arranged schedules and sent us an e-mail confirming 5/16. On 5/16 the installer was "out sick" - we were due to travel home 5/17. USI found an installer that would do the job on Sunday, 5/18,so I had to re-arrange flights, rental car, parking at Hartford, dog kennel and cat care so we could be there for the installation. We were amazed when on 5/18, the installer, Jermaine Simmons, arrived ALONE! He assured us not to worry, and he proceeded to complete our whole job #95 yds.# in 6 hours flat!!!, and it was an excellent job - and we cannot say enough about this young man's work ethic, skill and speed. We have submitted receipts to USI for reimbursement of our added expenses because of their foul-up, which they said they would do, and are awaiting resolution of that claim #contact at USI in Ocala, April Shockley, Gen.Mgr.#.
- Pete
Hernando, FL, 34442
June 26, 2014
Hernando, FL, 34442


