



September 24, 2026
My project began in mid-March 2026, with a prompt visit from a Home Depot representative to examine my project and recommend what type of Renewal by Anderson window would best serve my needs. The next day he came back and we signed a contract and I wrote a check for $5,299.00 for two windows. Installation was projected to be 6-8 weeks, with 8 weeks being the most likely. The installer came out in mid-July (which is 15 months after I signed a contract), but the windows were not the correct size, although they were correct for the measurements initially generated by the installer. He told me he would submit a _rush_ order for the remeasured windows. I received no further communication until mid-September, when, having heard nothing from Renewal by Anderson or the Home Depot, I went into Home Depot and asked customer service to check on the status of my project. THAT WAS 24 MONTHS AFTER I SPENT OVER $5,000 FOR TWO WINDOWS. He was polite, appreciated my situation, and made a call to Renewal by Anderson. He told me they would reach out to me with an update. In a couple of days I got a call from the installer who told me that the windows would be delivered to Home Depot on September 11, and the install would be on September 15. I waited at home all day and heard nothing further. On the 16th, while flying to Colorado for vacation I got a call (a message) from the installer saying he would install on the 16th. I sent a text to him saying that I would be gone for a week, and that he could go into my guest house (a separate structure from my main residence) to complete the process. I got a message from the installer around 7:00 pm on the 16th telling me the project had been completed. When I returned home from vacation on the 23rd of September, the windows were installed, and the job looked professional. I am satisfied with the product (the windows), but am completely unsatisfied with the process, the communication, and the length of time this project required. I generally have no issues doing business with Home Depot, but I am not at all impressed with the manner in which my window project was handled. I am therefore most unlikely to use Home Depot for such a project in the future, or recommend such a project to anyone.
- Unimpressed
Lawrence, KS, 66046
September 24, 2026
Lawrence, KS, 66046
July 21, 2026
We were very impressed with the young man who did the installation and would highly recommend him!
- Petes
Lawrence, KS, 66046
July 21, 2026
Lawrence, KS, 66046
June 1, 2026
I don't like the way they were installed. They look like they are hanging halfway out of the window sill. I don't like them and I would never ever recommend Home Depot window service. There was a huge lack of communication. I had to keep calling to see what was going on. I don't feel it was communicated very good to us on how they would be installed
- Hummingbird
Lawrence, KS, 66046
June 1, 2026
Lawrence, KS, 66046
January 2, 2025
Excellent!
- HomeDepotCustomer
Lawrence, KS, 66046
January 2, 2025
Lawrence, KS, 66046
April 3, 2023
Overall experience has been good. Just sloppy scheduling issues the third time the project was scheduled.
- Tdubb
Lawrence, KS, 66046
April 3, 2023
Lawrence, KS, 66046









