September 23, 2026
Dear Home Depot Customer Service, I am writing regarding my recent carpet installation and the significant delay I experienced on Friday. I was scheduled to welcome the installation team from ACS between 1:00 p.m. and 5:00 p.m. Since I had made arrangements to be home during that entire window, I was waiting for the team to arrive. Around 3:00 p.m., I called ACS to get an update on the expected arrival time. The representative told me that the installation team would call me 30 minutes to an hour before arriving. I tried to explain that we were already approaching the end of the scheduled 1:00?5:00 p.m. window and that I was concerned about the delay, but I was unable to fully explain my concern because the representative repeatedly responded that the team would call 30 minutes to an hour before arrival. A few minutes after that call, I received a call from ACS informing me that the team would arrive at 5:00 p.m. and the installation will take 5 hours. I agreed to go on with the installation as I needed the house ready to be rented out this week When the team still had not arrived by 5:30 p.m., I attempted to contact ACS again, but I was unable to reach anyone because their business hours had ended. I then called Home Depot and remained on the phone for approximately 30 minutes while the representative attempted, unsuccessfully, to transfer me to a manager. The installation team eventually arrived close to 6:00 p.m. Because the house is being prepared to be rented this week, I needed to have the carpet installation completed that evening. As a result, I had to remain at the property from 1:00 p.m. until approximately 10:00 p.m. I understand that installation delays can occasionally happen. However, the lack of timely communication and the significant amount of time I was required to remain available created a considerable inconvenience.
- Central MA Client
Worcester, MA, 01606
September 23, 2026
Worcester, MA, 01606
August 21, 2026
He was very professional and explained what the process was. Hard worker he did an exceptional job, we are very satisfied extremely satisfied!!! Thank you Martin!!!
- Rosa
Worcester, MA, 01606
August 21, 2026
Worcester, MA, 01606
July 31, 2026
The 2 carpet installers were prompt, professional and quick!
- Kellie
Worcester, MA, 01606
July 31, 2026
Worcester, MA, 01606
March 13, 2026
Awesome job
- Family room carpet
Worcester, MA, 01606
March 13, 2026
Worcester, MA, 01606
February 26, 2026
I am satisfied with the carpet installation project.
- mw
Worcester, MA, 01606
February 26, 2026
Worcester, MA, 01606


