Window Replacement in Troy, MI

March 26, 2026

The design consultant came to my house to _consult_. I explained to her that I wanted blinds similar to the ones that were in my house but better quality. I also wanted all of the windows to have matching treatments. She proceeded to show me cloth blinds, but I didn't find those practical. She then recommended shutters. She did not show me an example of what they would look like or how they operate. In my mind, shutters and blinds look similar. When I asked if they open up and down, she said yes but once they were installed, I could see she meant the slats open at top and bottom not that you can pull them up and down like a blind. She also did not mention that you may need to move some furniture to open the shutter door to be able to open a window or that you have to leave the middle shutter doors on a bay window closed all of the time. The shutters are bulky and not all doors align so I have to mess around to get them to close properly. Unfortunately, because I trusted that she listened and actually saw an example of what I wanted, I went with her recommendation for the shutters. Big mistake. On installation day, the installer discovered that 2 of the bay window shutters were damaged during shipping so those were not installed. The installer then discovered that one of the shutters could not possibly fit in the kitchen window and they would have to figure out an alternative. This shutter was also damaged during shipping. I did not sign up for an alternate covering. The consultant measured the windows, submitted those to the manufacturer and represented that all shutters could be made and installed as promised. I find it hard to believe that she could not see that a shutter would not fit in the kitchen window not only once did she measure it, but twice. Through the process of trying to straighten out the issues, the Company continuously reminded me that I got what I ordered. I never disputed that; however, the Company never accepted any responsibility for anything or showed any care for customer relations. Communications always felt like an argument. I strongly point out again that I really can't believe that the consultant didn't know a shutter wouldn't fit in my kitchen window on the day of the appointment. Had she told me on that day, I would have not gone with shutters and continued to look at other products that would fit my needs which unfortunately, is what I have to do now.

- Shutters

Troy, MIundefined, 48084

August 10, 2024

The project exceeded my expectations.

- HomeDepotCustomer

Troy, MI, 48084

July 15, 2024

the installer has a very good team. everyone knows what to do. the whole team worked in a very efficient way. They were very patient to answer questions and took are any inquiries I had. Very happy with their work.

- Slider

Troy, MI, 48084

April 16, 2024

To make sure they go over the warranty with customer before they after the install.

- Nileblu

Troy, MI, 48084

August 14, 2023

The entire job from start to finish was done professionally. Have received many compliments on the shutters since installation.

- Sherlock

Troy, MI, 48084