


February 19, 2015
I had windows installed in my lower level by Home Depot - same brand (Home Depot exclusive; Simonton) and it was a good experience. So when it came time to replace my upstairs windows. I went with the same. The salesman was egotistical and seemed to belittle me. Anyway, I bought the windows... From there, the communication was sparse and inaccurate. I was told that the installation date was on 1/28, but the installer showed up on 1/27! Thank goodness my parents live near by and are retired as I had to go to work! Absolutely no apology either! I got a follow-up voice mail, but no "in-person call". You'd think that they would call to remind you or warn you about the installation date and make it a point to follow-up with more than this little survey here. The windows are now installed. They're only inserts into my 40 year-old frames, but will suffice for $7,000. The windows were left with marks, scuffs, scratches and the panes were dirty, but oh well, right? What is the point of complaining any more?
- cfoy29
Mounds View, MN, 55112
February 19, 2015
Mounds View, MN, 55112









