#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(318)767-3902
Tool & Truck Rental(318)767-3908
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
5000 Masonic Dr
Alexandria, LA 71301
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Customer Store Reviews

  • 4.7 out of 370 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (370)
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Showing 1-30 of 370 reviews
Alexandria
Great people very friendly and nice!! Helpful overall great experience
by
    • Recommended
    Customer service
    Don't expect to be helped at all because no one ask if they can help you and when paged n one shows up and when you finally get a person to help you they are so rude that if I could have bought the tool I needed anywhere else I would have left and did so. She was so rude and loud to even the custers around me were embarrassed of how she acted towards me..
    by
      Bad customer service lbr loading Need to reopen loading area and get men to help not you lads that don't want to work
      Bad help with services in loading in lbr.
      by
        Shopping garden experience
        Was able to get everything I needed
        by
          • Recommended
          Good Customer Service
          I was able to find an employee to help me with my purchase in a short period of time.
          by
            • Recommended
            Great Service
            Rick went above and beyond to help is with our building supplies even helped us load and thanked us for shopping with them
            by
              • Recommended
              Kaley - great customer relations
              Kaley was exceptional in how she related and directed me to my product. Her giftedness is natural and I can tell it doesn't come from training. She just has it!
              by
                • Recommended
                1 found this review helpful
                Great Employees!
                Everyone at this Home Depot location is always so nice and helpful every time I visit. They are part of the reason why I keep coming back to this Home Depot.
                by
                  • Recommended
                  Friendly knowledgeable employees
                  Great knowledgeable friendly service from all. You can always tell when a team works well together like it did for me at your Alexandria Louisiana store.
                  by
                    • Recommended
                    Nice Employees
                    Waiting in line and the cashier that was at the costumer desk came and check me out. Thanks Ms. Zelda
                    by
                      • Recommended
                      Great inventory
                      I spend a lot of time doing volunteer projects. It’s important to me that J know what I need will be there .
                      by
                        • Recommended
                        Great service, friendly and helpful employees
                        Went to store to purchase siding for a home. We were treated great and the customer service was awesome!
                        by
                          • Recommended
                          Great Items
                          I’ve bought multiple things at this homedepot and have had great experiences with all .
                          by
                            • Recommended
                            Great experience, employees were friendly and helpful
                            Went in to buy a swamp cooler and wound up also buying a RYOBI angle grinder, in and out without a hitch.
                            by
                              • Recommended
                              worst depot i have been to
                              not one single associate acknowledged us. asked one where we could find something, was told "i dont know, maybe aisle 3 or 4". wasn't either one. not a good experience.
                              by
                                Great Store
                                This Home Depot location is good for the things I need. I hope they get the pretty blue flowers shelving paper back. It sets my cabinets off very nice bathroom or kitchen cabinets.
                                by
                                  • Recommended
                                  Request Accomplished
                                  Zelda, in Customer Service, was very helpful in completing a request I had to my satisfaction.
                                  by
                                    • Recommended
                                    5000 Masonic Drive, Alexandria, La 71301
                                    I had a great experience in the paint department with Michael, he guided me with what I needed to strip paint off the porch, clean it, kilz, paint.
                                    by
                                      • Recommended
                                      Best home improvement store in Alexandria La.
                                      I prefer Home Depot over all other home improvement stores for one reason only CUSTOMER SERVICE
                                      by
                                        • Recommended
                                        Great experience
                                        I am very satisfied with the LG appliance I'd bought a few months ago and would like to personally thank Antoinette for being so helpful and Ms. Shawn for being so nice and cool while checking out. I would also like to give a shoutout to Barack Obama!
                                        by
                                          • Recommended
                                          Great customer service
                                          Diamonique is the reason why I shop here ! SHE IS AWESOME, for all of your needs SPEAK WITH Her at the Pro Desk
                                          by
                                            • Recommended
                                            Seamless Shopping Experience
                                            I went to my local store online and located the items I needed. armed with that information, I drove to the store and went right to the isle and bay that I selected. The items were there as confirmed prior to visiting. I was able to go directly to a self checkout lane and pay and leave. Literally about 10 minutes and I was back on the road. Great experience!
                                            by
                                              • Recommended
                                              Paint mixing. A good supply of material and tools. Decent price
                                              People are friendly and helpfully. Seem as if go to length to make your experience a good one in their store. Best of all last couple weeks in store 4 times. No wait to pay for merchandise.
                                              by
                                                • Recommended
                                                Excellent Service
                                                I am always satisfied with my visits to the Alexandria Home Depot. Associates provide excellent customer service and I can usually find the products I am looking for at a great price.
                                                by
                                                  • Recommended
                                                  Great Customer service from Frani Landry
                                                  Sales of a Whirlpool Electric Range Frani is very knowledgable of product and offers the best customer service I have had the privilege of anywhere I have ever been! Thanks to her, I was able to make a quick decision and a completely smooth and easy purchase!
                                                  by
                                                    • Recommended
                                                    great store
                                                    great place to shop you can find everything there
                                                    by
                                                      • Recommended
                                                      FRIENDLY
                                                      FRIENDLY STORE ASSOCIATES!
                                                      by
                                                        • Recommended
                                                        Staff
                                                        I normally check out in the garden department, unless they have the outside door closed. There is one lady in the garden department that is always friendly and seems to take extra pride in her job.
                                                        by
                                                          • Recommended
                                                          10/10 STARS!
                                                          We recently purchased new flooring for most of our home. MS. Frannie Landry assisted us through the entire process. She spent over a week making multiple phone calls to me to ensure that we purchased the best product. She was helpful, patient, kind and knowledgeable. We will certainly be asking for Ms. Frannie to assist with any other flooring purchases in the future.
                                                          by
                                                            • Recommended
                                                            Two Star employees
                                                            I bought a large bulky item in Texas to be picked up in Louisiana near the job site. Ngozi, at the register in the customer service area was able to locate my item in “will call”. She quickly picked up on the fact that I had to add to the order and have someone else pick it up. She facilitated that and when I returned she was helping my cousin load the heavy items into her pick up truck. She was very polite and very customer service oriented. Rick helped me find the correct drain for the shower pan and showed me how to customize it with a snap on decorative plate. He was very cordial and sincerely thanked me for shopping in the store.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 370 reviews

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