#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(206)361-3427
Tool & Truck Rental(206)361-3404
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
11616 Aurora Ave N
Seattle, WA 98133
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Customer Store Reviews

  • 4.6 out of 531 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (531)
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Showing 1-30 of 531 reviews
Great service from Roy in plumbing
Roy stepped in and helped me find the washer I needed after hearing a poor response from a young person who wasn't willing to help. That young person told me she was going on break.
by
    • Recommended
    Dolores was super kind and helpful
    Just wanted to note that my cashier Dolores was friendly, knowledgeable, efficient, and enjoyable. Thank you Dolores! Not everyone is as personable as you.
    by
      Solved all the problems ! ! !
      I was purchasing a large amount of paving stones and the automated online ordering process was preventing me from completing the transaction. The store SME staff; Evily, Zoe, Travis, and Jennifer helped get the ordering process solved and the placed the order for me. This helped keep our schedule for the project on-time and within our budget. These solve-the-problem customer service staff are friendly, kind, courteous, efficient, and genuinely interested in assisting any customer. Thank you.
      by
        • Recommended
        Great service for custom window coverings!
        Be sure to ask for Hamed! Ge knows his stuff.
        by
          • Recommended
          Run Run Run to a different store! This place is run by rookies.
          Yuck! Avoid this store unless you don't mind a messy store with minimal customer service, not by everyone, but pretty bad at check out.
          by
            Cashier
            Brian at the store was very helpful. Even opened a lane so I could get done fast. Also had me open a new account to save me $25.00
            by
              • Recommended
              Excellent customer service!
              Llani in the appliance department at Bitterlake store provided excellent customer service and made the purchase of a major appliance enjoyable. She recommended models and features, took our order and set up delivery and installation in a very timely manner.
              by
                • Recommended
                Bathroom facet
                Great customer service from Hao in plumbing, he helped me pick out a great facet! Al was my cashier and greeted me with a smile and quick service. Great Home Depot!
                by
                  • Recommended
                  GREAT AND KNOWLEDGEABLE PEOPLE!
                  Cashier Chris and Jeremy in Paint are my two favorite people! Thank you both for your great attitude, friendliness yet always helpful and making it such a good experience to shop at Bitterlake Hime Depit! Hope to see Chris in Gardens this Spring and Jeremy- I still have painting to do! Thank you both for being delightful people!!
                  by
                    • Recommended
                    clean, frindly, helpful, organized
                    three different staff members very pleasant and helpful
                    by
                      • Recommended
                      Bryan was everything!!!
                      Bryan ! Thank you again. You were friendly, patient and helpful while I tried to figure out my bank issues on a large order. I appreciate you and hope my next interaction at HD is anywhere near as helpful. Keep being you!
                      by
                        • Recommended
                        Home Depot - Blinds
                        Great experience shopping blinds at Home Depot. Hamed the sales person at the flooring and blinds section was great.
                        by
                          Great help in plumbing department
                          Roy in plumbing went above and beyond to help us and all of the other customers around him. It was a busy day but he was on top of it and extremely helpful in plumbing, and also was helpful in guiding us to departments outside of his area. Great service from Roy.
                          by
                            • Recommended
                            Great attitude
                            Really great employees here. Thanks Bri and Erik for your help.
                            by
                              • Recommended
                              Inspect all delivered items
                              Several items, including a new HW tank, were delivered January 11th. 2 weeks later it was unpacked to find the bottom spicket was broken off, and tank had to be uninstalled and returned to the local store for a replacement. The service desk individual was a GEM!
                              by
                                • Recommended
                                PERSONAL HELP MAKES THE DIFFERENCE
                                CASHIER MADE THE WHOLE VISIT WORK FOR ME.
                                by
                                  • Recommended
                                  Great staff make a great shopping experience!
                                  Everyone at this Home Depot location is upbeat, friendly, and extremely helpful! I've been going to this store for decades, and I keep coming back for the helpfulness of those folks in the orange Home Depot aprons. They educate you, show interest in your project, help you problem-solve, and walk you to the exact location of the item you're looking for. Stuff is stuff, and you can buy it anywhere, but it's the people here that bring me back to this store again and again.
                                  by
                                    • Recommended
                                    Bitter Lake Home Depot delivers excellent customer service
                                    Bitter Lake Home Depot is always a positive shopping experience. The team members are very helpful and the store stands by its products.
                                    by
                                      • Recommended
                                      problem solved
                                      ASM Casey solved my problem and got you a $400 sale. He provided the best service I've received at one of your stores. FYI Bitterlake store #4706
                                      by
                                        • Recommended
                                        Excellent customer service
                                        Always friendly and very helpful with answering my questions. I can always find assistance when walking around the store.
                                        by
                                          • Recommended
                                          Bitterlake HD is an average store with a bit of a shoplifting problem.
                                          Problems at this HD make it more challenging and more expensive for the honest shoppers. The shelves are frequently messy, not well stocked, and not easy to find what I need (parts and customer service included!). As is typical, the employees are a mixed bag... some good, some not so good. It's hard to say about management as it it difficult to tell who is who and who is the boss.
                                          by
                                            On A Beautiful Stretch of Street
                                            I’m lucky enough to centered between 2-3 Home Depot’s. I always choose this one because the street it’s on has lovely scenery. I love to drive up and down every time I visit and admire the local beauties!
                                            by
                                              • Recommended
                                              Customer service is great when you shop off hours!
                                              When I am able to find an employee who is on the floor they are almost always knowledgable and helpful. Easy to find someone off hours 7-9 pm.
                                              by
                                                • Recommended
                                                Great and friendly staff and perfect merchandising.
                                                The staff is super helpful! I asked a man from different department to help me and he found everything I needed with great attitude and smile. Thank you Hamed!
                                                by
                                                  • Recommended
                                                  Amazing associates
                                                  Venus made my shopping experience as painless as possible.
                                                  by
                                                    • Recommended
                                                    Great staff!
                                                    I always shop from this store.
                                                    by
                                                      Store is clean, great pro services
                                                      I was having great difficulty in processing returns and Venus from the proshop help me register my cards and return my merchandise
                                                      by
                                                        • Recommended
                                                        Great customer service
                                                        Purchased an A/C unit and was treated exceptionally well
                                                        by
                                                          • Recommended
                                                          Great prices and excellent customer service.
                                                          I purchased shingles today and Venus at the pro desk was able to save me $600 over the competition. And you know who the competition is.
                                                          by
                                                            • Recommended
                                                            Typical Home Depot Quality
                                                            Great gardening section. Huge variety of outdoor plants.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 531 reviews

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