Reviews for Brickyard #1903

Today’s trip to Home Depot was an awesome one. We needed assistance with my home plumbing project and Jay was very helpful, he went out of his way to help us in making sure I had all the correct connections and adapter that We needed. We are very pleased he was so patient with us ! Thank you Jay we appreciated your work !

Sometimes they have what you need. Appliance dept. is severely impacted by Covid. You might want to check other vendors.

Sales associates had no idea of THD's delivery and installation policies, despite us discussing the situation for our washer install for over an HOUR. Day of delivery, we got a call saying they wouldn't do a stacked install, despite us being extremely clear. We ended up buying from ABT who actually knew what they were doing. I'd recommend them any day over THD.

Very bad experience with the cashier, she made me wait 20 minutes until she checked me out because I wanted to talk with a manager.No manager around ,I had to leave because I was waiting for 30 minutes and nobody came to talk to me. This store never has what you need and the employees are nasty from the manager to the cashier. Also I want to mention that this location is always dirty and broken drywall and broken concrete bags in the concrete aisle and the drywall aisle.

I needed a nut for my umbrella base pole but I couldn't find the size I needed. Al from department 25 went above and beyond helping me. He found the nut I needed but it wouldn't go on because the threads were bad. He said he would try to re-thread it so it would work but he couldn't. He took the old screw out and put a new screw in with a nut. It looks and works like brand new now. He gave me exceptional customer service! It was unexpected but greatly appreciated! THANK YOU AL!

clean store and great employees

Always a good experience and especially like the summer outdoor garden area

Great staff. The one employee I asked for help went above and beyond. Not every retailer is this helpful.

We placed an order for pickup 2 days ago and expected that it would take some time to be ready given the current state of things. Once we were notified that the order was ready, we went to the store to pick up our order, waiting patiently in the line and on the phone to speak with an associate to request our order to be brought out. All normal and expected, when our order was brought out, we explained to the associate that the order was incorrect and there were items that were not correct. The female associate snapped that we would would have to go find what we wanted because she didn't know how long it would take to find whatever we wanted. No attempt to apologize for the wrong items or inconvenience, we placed the order days ago and patiently waited until this interaction with her. My husband then had to go searching for the items himself which defeats the purpose of ordering online. If an associate has no idea where an item is in the store they work for, the management should be concerned that this is someone who is the face of the company in the eyes of the customer. I think I'll spend the extra money next time and go to another home improvement store.

To Whom it may concern, May 17 Chicago IL, During the Covid-19 Pandemic. IL is the third highest state in reported cases in the US and Cook county is number two in the highest reported county in the country with reported Covid-19 cases. After the State Law mandated starting May 1st per executive order by Governor Pritzker that stores not allow patrons in the store without wearing a mask and to regulate the number of people entering the store. When I entered the Home Depot located at 2555 N Normandy Ave. Chicago IL 60707 I didn’t see anyone at the front door greeting customers as I have in other HomeDepot stores in the area during this Covid-19 Pandemic regulating the amount of people and that everyone was wearing a mask entering the store. During my shopping experience I found everything I was looking for and the store seemed clean and orderly but there were several patrons walking around the store without masks on and one employee without a mask. As I was leaving the store at the registers I noticed three people in separate lines without masked. There was a security gourd leaning against the hotdog stand watching people leave I asked hime about the mask policy in the store which he just stared at me and did not respond. I asked the check out clerk for the store manager and Gary I believe respond and I voiced my concerns and his response was “If you don’t feel comfortable in the store you can leave”. After getting that response I purchased my items and as I was leaving the store I finally received a response from the security gourd he started laughing at me. I really hope that as much as HomeDepot advertises about keeping the stores safe and clean during this Pandemic for there staff and customers is just not a typical publicity stunt to make people think you actually care. Yours truly a customer for over twenty years.

This store was very clean! And the workers were very friendly. Only one recommendation to this store. Instead of having the customers file in a line at the cash registers. Have barriers and have customers file in a line. Have a worker lead at tell them to what line to go to when the a cash register is ready......that way people will be further away from other customers and won't be too close to the employees aswell.

The store was very clean and organized and was greeted by friendly and helpful associates

POORLY STOCKED MERCHANDISE, MUCH WITHOUT TAGS AND UPC'S, WASTE OF TIME ATTEMPTING TO CHECKOUT WITH ITEMS THE CONFUSED STAFF CANNOT IDENTIFY. AVOID THIS STORE LIKE THE PLAGUE.

Aleksander is one of the best employees I search out to help me with my appliance purchase needs. He always takes the time with me and makes sure I get the best and appropriate promotions that are granted to me.

the young lady Rosa helped me with my shopping needs and was very well spoken and very nice and went above and beyond to make sure my shopping was an A+ experience. when you ask if you nailed it....she absolutely nailed it....great service.

I am a former Firefighter and can’t understand why the store management allows Contractors to park in the marked Fire Lane in front of the store. I have never once parked in that area I respect the purpose of the Lane and the Law. I know a concern is getting contractors in and out but take into consideration if this area should be needed by The Chicago Fire Department.

I felt welcomed and was acknowledged the whole time in the store. I didn't have to look for assistance, it looked for me. I will make this my go to store for products.

The store was very clean. Material was available and easy to find. The staff was extremely helpful while providing excellent customer service. I really enjoyed this visit!

Typhanie made all the difference. I came in with multiple returns, on multiple receipts, tied to multiple credit cards. She had me on my way in no time, but not before a delightful conversation. One of the benefits of shopping in the evening, I suppose. She was fast, professional, warm/friendly, and a pleasure to deal with. MVP-level Customer Service, without a doubt. I'll be back to this store for sure.

This location is the worst, the employees are nasty and rude, you can never find what you need, the store is dirty and nobody cares. I called someone to help me get a cabinet off the shelf and nobody came for 30 min, I took the cabinet from the shelf myself with my son. They don't care about the customers and this is not the first time this happened, that's why I am looking to shop somewhere else.

Was able to speak to one employee he just pointed and stared. The next employee we told him about a hazard in Aisle 5, the top compartment was not secure. That can be a potential law suit if the merchandise falls.

Awesome

very bad customer service

Always able to find what I need.

Great customer service...

Great location and friendly associates. I shop here all the time. Military discount and great priced merch.

It is a friendly store and usually am greeted by all employees and the front end employees are so nice and understanding thanks.

They have the best sales, and service

Store had very limited selection of products that had previously been in stock. Only one filter for the humidifier in the back of the shelf. A store employee told be that there were 30 more but didn't know where they were located, told me to try Menards. Limited selection of Colored grouts that I had bought from the same store before, and sanded Chaulk, that had been previously bought at the same store. The only colors that were abundant were grays. Shelfs were half empty in these areas. Almost as if you are closing the location.

I had a very bad experience when I talked to one of the managers, Mr.Russel, about not having carts outside for me to put my merchandise. All of their carts are either damaged or all over the parking lot. When I told them about getting more carts for customers they were very defensive and very nasty, talking to me and even ignoring me after I told them that this store is a mess. The employees from this store are disrespectful and don't know anything about the store, you ask them for something and they send you the wrong direction.The worst store.