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Showing 1-30 of 429 reviews
May 26, 2021
On 5/22/21 at 12:00pm, I ordered a Magic Chef Freezer Chest from the Home Depot App. The app in...
On 5/22/21 at 12:00pm, I ordered a Magic Chef Freezer Chest from the Home Depot App. The app indicated that there was 8 available at the Strongsville Ohio location. The app said that my order would be ready in 2 hours. So i borrowed a pickup truck to be able to use to pick up this item. After 2.5, I had not heard from the location that my item was ready for to be picked up. I called the Strongsville store and they told me that my item hasn't been pulled yet and would be ready in another 1.5 hours. 2 hours later received text to say my order was cancelled. Called the store and was advised the item was out of stock. Manager told me to try another location and they would take $50 off the price for my inconvenience. They called Brunswick location and advised it was in stock and would be ready for pick up. Went to Brunswick location to pick up my item. They said they had it, so I paid for it. After I paid for it, and employee pulled out a cart with a freezer chest that was not in a box. I was advised that it was the item that I wanted and they only had a floor model available. It was all scratched up and it WASN'T EVEN THE SAME BRAND. It was a Vissani. I refused to take that item as it wasn't what I ordered. Another employee came over to assist me as this issue was getting frustrating and messy. (THANK GOODNESS FOR BELLA FOR KEEPING ME CALM. She was a great help. She deserves positive recognition). The male employee disappeared for about 10-15 minutes and miraculously appeared with the very freezer that I ordered from the app.
This was a very frustrating experience that caused me to waste about 7 hours of my day, when it could've be resolved within an hour with one simple phone call.
by
Verified Purchase
May 14, 2021
Conner was an incredible team member and truly went above and beyond to help me put together my g...
Conner was an incredible team member and truly went above and beyond to help me put together my garden. I can not say enough great things about this gentleman. He made my shopping experience carefree and took the reigns on it! Great kid!
by
Verified Purchase
Recommended
May 13, 2021
By far, BEST HOME DEPOT to shop in!! Nicest staff, always helpful, knowledgeable and friendly!
By far, BEST HOME DEPOT to shop in!! Nicest staff, always helpful, knowledgeable and friendly!
by
Verified Purchase
Recommended
May 10, 2021
Great people and extremely friendly and good nature.
Great people and extremely friendly and good nature.
by
Verified Purchase
Recommended
May 6, 2021
Love shopping at the Brunswick Home Depot! Friendly and reliable staff who are always there to help,
Love shopping at the Brunswick Home Depot! Friendly and reliable staff who are always there to help,
by
Verified Purchase
Recommended
Apr 12, 2021
I like the store and the help!
I like the store and the help!
by
Verified Purchase
Recommended
Mar 15, 2021
Very clean, organized store with numerous salespeople willing to help.
Very clean, organized store with numerous salespeople willing to help.
by
Verified Purchase
Recommended
Feb 21, 2021
The salesperson Zach in appliances was knowledgeable, prompt and attentive. I purchased a gas ran...
The salesperson Zach in appliances was knowledgeable, prompt and attentive. I purchased a gas range and he had my paperwork ready when I arrived at the Brunswick store. Definitely it was a pleasure to have such great customer service. Thank you Zach and Home Depot.
by
Verified Purchase
Recommended
Feb 17, 2021
The Brunswick Home Depot is always clean, well organized and their staff is helpful, knowledgeabl...
The Brunswick Home Depot is always clean, well organized and their staff is helpful, knowledgeable and friendly. We go there almost daily and they have everything we need to maintain our home and spruce it up a bit.
by
Verified Purchase
Recommended
Feb 4, 2021
The employees are always very friendly and courteous and helpful. They are willing to give you ad...
The employees are always very friendly and courteous and helpful. They are willing to give you advice regarding the products that you are interested in
by
Verified Purchase
Recommended
Jan 31, 2021
The brunswick home depot is better then medians home depot more employed in the brunswick store t...
The brunswick home depot is better then medians home depot more employed in the brunswick store to help u out the medina one good luck trying to find help
by
Verified Purchase
Recommended
Jan 14, 2021
Thanks to Doris for grabbing a cart for me at the front register
Thanks to Doris for grabbing a cart for me at the front register
by
Verified Purchase
Recommended
Jan 11, 2021
Home Depot Brunswick has a few familiar faces that always know where an item is when I ask. To me...
Home Depot Brunswick has a few familiar faces that always know where an item is when I ask. To me that is impressive based on the fact that I have been going to Home Depot stores since day one and I still don't where everything is. The workers always are willing to help and care about your experience. I have witnessed some very rude customers and the workers just keep their composure and deliver a solution. I have had good experiences at every Home Depot I have ever shopped at. Highly recommend this franchise for all of you home improvement needs.
by
Verified Purchase
Recommended
Jan 2, 2021
Nothing in stock, go elsewhere.
Nothing in stock, go elsewhere.
by
Verified Purchase
Nov 12, 2020
It’s the employees that make you feel welcome along with the choice of merchandise
It’s the employees that make you feel welcome along with the choice of merchandise
by
Verified Purchase
Recommended
Nov 11, 2020
They're just always friendly and helpful here. Love our Brunswick Home Depot
They're just always friendly and helpful here. Love our Brunswick Home Depot
by
Verified Purchase
Recommended
Nov 3, 2020
The wood prices are ridiculous it’s not hurting there pockets it’s hurting the little guys pocket...
The wood prices are ridiculous it’s not hurting there pockets it’s hurting the little guys pockets it cost me $74 dollars for 13 2x4x8 in believable
by
Verified Purchase
Oct 13, 2020
Yes the store did have what I needed, and the woman that helped me was great. The store was very ...
Yes the store did have what I needed, and the woman that helped me was great. The store was very clean.
by
Verified Purchase
Recommended
Oct 12, 2020
Friendly service. The man who helped us offered several suggestions on appliances. We ended up ...
Friendly service. The man who helped us offered several suggestions on appliances. We ended up purchasing kitchen appliances from Home Depot for nearly $600 less than a Home Depot competitor whose name starts with "L".
by
Recommended
Oct 10, 2020
Clean, organized store. Great location with friendly, professional staff.
Clean, organized store. Great location with friendly, professional staff.
by
Verified Purchase
Recommended
Oct 5, 2020
the store was very clean and the staff were all great.
the store was very clean and the staff were all great.
by
Verified Purchase
Recommended
Oct 5, 2020
The drive from Medina to Brunswick was well worth the extra miles. I found the store warm, friend...
The drive from Medina to Brunswick was well worth the extra miles. I found the store warm, friendly and easy to receive assistance,
especially the Kitchen appliance dept.and Garden dept.
by
Verified Purchase
Recommended
Sep 19, 2020
the store was a mess. Crap in the aisles, some you couldn't even walk down. The staff lacks custo...
the store was a mess. Crap in the aisles, some you couldn't even walk down. The staff lacks customer service skills. They are very rude and short with you.
by
Verified Purchase
Sep 19, 2020
This was my first visit to the Brunswick, Ohio store. They had my supplies in stock. The store an...
This was my first visit to the Brunswick, Ohio store. They had my supplies in stock. The store and parking lot was clean. The associate was friendly and offered to help load 22 rolls of roll roofing materials. Plus this store rents out small construction equipment which I can rent for my landscaping services business. I will be shopping here more often!
by
Verified Purchase
Recommended
Sep 13, 2020
Witnessed employee blowing snot rockets on carts as he pushed them in at night. Disgusting.
Witnessed employee blowing snot rockets on carts as he pushed them in at night. Disgusting.
by
Verified Purchase
Sep 9, 2020
we always find what we are looking for and the service is excellent.
we always find what we are looking for and the service is excellent.
by
Verified Purchase
Recommended
Sep 7, 2020
Completely disgusting attitude given by the cashier . Would not look at me or talk to me because ...
Completely disgusting attitude given by the cashier . Would not look at me or talk to me because of wearing my political opinion on my shirt. Didn’t even ask for a job when using a business card ... simply entered zero so she wouldn’t have to talk to me. If roles were reversed I would have been asked to leave the store. Completely unacceptable. I frequent this store and have never been treated to terribly .
by
Verified Purchase
Sep 6, 2020
James in lumber was very helpful from directing me to the lumber I needed, placing on the cart, a...
James in lumber was very helpful from directing me to the lumber I needed, placing on the cart, and loading into my vehicle. He was patient and exemplified excellent customer service. Thanks James!
by
Verified Purchase
Recommended
Jun 18, 2020
products in stock on my store on-line, but not able to get all my products when I get there.
products in stock on my store on-line, but not able to get all my products when I get there.
by
Verified Purchase
Jun 9, 2020
Could not find any help in the lumber department, the aisle ways were blocked. I did the self-che...
Could not find any help in the lumber department, the aisle ways were blocked. I did the self-checkout and had are very rude cashier demand to see my receipt, I showed her the receipt and she tried to rip it out of my hands. Being a contractor and also a deputy sheriff I did not appreciate how she was trying to demand the receipt. I did advise her that by law I do not have to show her the receipt. I've never had a problem like I had today and because of the way I was treated I will not shop the Brunswick Home Depot again.