Reviews for Coconut Creek #6356

María(cashier) and Dave(manager) of the coconut creek location were extremely helpful during this shopping experience. They went out of their way to accommodate us and help us find what we were looking for. I will be returning to this Home Depot for all my home improvement needs!

As a loyal customer, I had high expectations for Black Friday, especially with regards to the anticipated deals on Propane grills. However, my experience was far from satisfactory and has left me questioning my future patronage of your establishment. Firstly, I was astonished to find that there were no Black Friday sales on Propane grills. Black Friday is renowned for its significant discounts and special offers, and it's a day many customers, including myself, eagerly await to make major purchases. The absence of any discount on such a sought-after item, particularly on a day synonymous with sales, was not only unexpected but also deeply disappointing. My primary reason for visiting your store was to purchase a NextGrill 5-burner model. Unfortunately, the only model (a 4-burner model) available was in a deplorable state - it was missing parts and visibly damaged. This not only reflects poorly on your quality control processes but also on your commitment to customer satisfaction. Adding to my frustration, the store's inventory system indicated the availability of five more 5-Burner models, yet none were to be found on the shop floor. This discrepancy between your computer system and actual stock is alarming and suggests a severe lack of management oversight. It's unacceptable that items are either missing or stolen without any update or amendment in the system. The situation was further exacerbated by the lack of awareness and prompt service from your staff. After waiting for 20 minutes to get assistance, it took an additional 30 minutes of my time to explain and demonstrate the issues at hand. The staff seemed completely unaware of the stock discrepancies and the condition of the product on the floor. This level of unpreparedness and lack of knowledge, especially on one of the busiest shopping days of the year, is unacceptable. Moreover, the alternative options presented to me were far from satisfactory. The suggested 5-burner propane grills were priced over $500, which is steeply beyond expectations for Black Friday. It is disheartening that no reasonable alternatives or compensatory offers were provided, considering the circumstances. In conclusion, my experience at your store was far from the efficient and satisfying shopping experience one would expect on Black Friday. I spent over an hour in your store, and the only purchase I made was a pack of long stem wooden matches - a trivial consolation for the time and effort wasted. I urge you to address these issues promptly: ensure accurate inventory management, improve the condition of your products, train your staff to be more knowledgeable and responsive, and most importantly, align your Black Friday sales with customer expectations. Failure to do so will not only result in the loss of loyal customers like myself but also tarnish the reputation of your brand.

Just take one good employee to make the difference.

If you don’t have the Home Depot app. Make shopping an absolute pleasure.

Great customer services

All the employees are helpful. MUCH better experience every time than our Jersey store.

I had a very complicated and lengthy return. Luz was amazing, she handled it with S lot of patients and smiling the whole time. What a pleasure it was to work with her!!

I bought a water Heater you can Shop with confidence at this location they will take care of you above and beyond. Great team will help you and guide you.

Everyone was so helpful and especially the young man names Jeanmy who helped me pick out my paint. He deserves 10 stars for his service.

From the time inside the store to our cashier (Ms Sharon) everything was perfect! I come to this store frecuently and i will continue !

The guys from the pro team are awesome, specially Steve and Jose. Everyone is knowledgeable and pleasant with willingness to help. Steve is always exceeding my expectations by always going above and beyond!!

great employees another man helped me didnt get his name and then i was directed to shower heads were paul helped me out so very nic e

You have a couple of really nice and knowledgeable customer service reps ( i.e. Kay and Jordan) I would like to give kudos

I barely return anything to HD , I am very satisfied with my purchases..

I like this one the best!

Very good customer service and Ruben did his job 100% and more

My experience was totally awesome from the cashier name Cynthia to the gentle name Howard who help me outside with getting my piece of plywood on my car roof

I love this Home Depot what an improvement!!!! I couldn’t believe the amount of employees that were on sales floor to assist me

I was shopping for two particular items that appeared online but I could not locate them in the store; I was assisted by Howard ASM in this location. His positive attitude and kindness was above expectations! He checked inventory and found what I was shopping for, pulled them down from the upper shelves. Thank you for doing your job without grumbling and making my shopping experience so pleasant. Coconut Creek Home Depot is blessed to have you there and so are we. Your attitude is refreshing and I wish there were more people like you working with the public.

Cashier Kirsis is the absolute best at the coconut Creek location!

The staff is super friendly, especially Sharon H

Loved it. This one is better than the others in the area

My go to Home Depot. I like the layout at this store

Did not get delivery yet but the salesman told me I must examen all the things I bought before delivery people leave

Go all the time and I am always pleased

It's people like Paul at home depot that make me keep coming back he was very helpful and went out his way to show me a difficult to find outIt's people like Paul at home depot that make me keep coming back he was very helpful and went out his way to show me a difficult to find item

very friendly staff, good stock

Always stocked, and organized. Lots of staff available to help.

I appreciate your extensive help finding the Musting Fan in remote inventory and climbing the ladder to retrieve for me!

Carmen did an amazing job in helping me get signed up for my Home Depot card, and Teresa's energy and humor was refreshing.