#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(815)444-2481
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
4447 Us Highway 14
Crystal Lake, IL 60014
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Customer Store Reviews

  • 4.7 out of 401 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (401)
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Showing 1-30 of 401 reviews
Front stoop appeal!
I bought Andersen 3000 and 4000 series Storm doors this past month and I love them! They are well made, heavy and easy to change from glass to screen. Just love the full view.
by
    • Recommended
    Great customer service at the return desk
    Katie was very helpful and swift with my return on 05/06/2024.
    by
      • Recommended
      LOVE THIS STORE!!!
      Hands down most friendly and helpful Home Depot in the region! The staff here goes out of their way to help.
      by
        • Recommended
        Great employees who a very helpful
        All my products I’ve bought from Home Depot in Crystal have been great and have not had to return any of them. Employees are good at helping you find what your looking for and seem very knowledgeable about what they are talking about or can find that person you need
        by
          • Recommended
          Customer Services
          Margaret was a true pleasure, she helped me find a couple of items in different parts of the store.
          by
            • Recommended
            Unknowedgable Associates
            Paint department great - tools, not so great. Goodluck
            by
              This is the place!
              We went to buy carpeting. We basically did not have to ask questions as the presentation was so thorough. WOW!
              by
                • Recommended
                Knowledgeable and friendly
                My convenient go to store
                by
                  • Recommended
                  Clean store, associates helpful, had enough product
                  I was buying different items, stain window casings baseboards. The web site inventory matched what was on the shelves.
                  by
                    • Recommended
                    KINDNESS
                    Steve and Vicki both managers at this location are phenomenal and go out of their way to offer advice, kindness and extraordinary customer service!!!
                    by
                      • Recommended
                      Other Home Depot’s are Friendlier
                      I would highly recommend, if you can, avoiding this Home Depot. Not only do they not follow other franchises dog policy - this one has a no dog policy (what the heck?!) but the employees AND managers here are curt, rude, and disrespectful any time you ask a question or have an issue you’d like resolved. There are so many other locations that treat you with respect and do not embarrass their customers. We never plan to return to this location again due to the numerous times we have been mistreated here.
                      by
                        My go to Home Depot
                        Employees are always friendly and helpful. Bonus Hector one of the mangers is awesome. He’s always checking on customers and willing to help get them squared away.
                        by
                        • Verified Purchase
                        • DIY
                        • Recommended
                        Great customer service
                        We were looking for an expensive mower which this store had in stock, they went way out of their way to see we got the item and spent over an hour helping us. Can’t say enough about customer commitment like this, doesn’t exist in many places keep up the great work!
                        by
                          • Recommended
                          Incredible customer service
                          The store manager Jason V. and the asst. store manager Jason are tremendous. They went above and beyond to help me. they made sure I was taken care of and helped me with everything I needed.
                          by
                            • Recommended
                            Great customer service
                            Today my cashier, Maya, was very attentive and accommodating. She came out of her way to make sure that I was safe from an item on a shelf coming loose.
                            by
                              • Recommended
                              Way to go staff at Home Depot
                              I had lots of questions and they all helped me. amazing!! Thank you
                              by
                                • Recommended
                                Spring Garden Shopping
                                I was in store this weekend and was thrilled to find the supply so well stocked.
                                by
                                  • Recommended
                                  My favorite place to shop!
                                  Danny, Lisa, Hailey, Ray and John are always very helpful when I’m there! If I ask someone a question, they guide me to the right person if they don’t know. They’re always really friendly and make me feel comfortable as I walk around aimlessly looking for new items for yet another project I’m trying to do myself. I highly recommend this location!
                                  by
                                    • Recommended
                                    Andersen Storm Door Purchase and Installation was Outstanding
                                    We purchased with installation two Andersen storm doors. Start to finish, Home Depot #1920 made this a perfect addition to our beautiful home. Everyone at the store was great and knowledgeable. The installer was an expert.
                                    by
                                      • Recommended
                                      Great customer service
                                      Glen L. And Chris H are super helpful. I live in Algonquin but I will continue drive and support the crystal lake store.
                                      by
                                        • Recommended
                                        If you need an appliance, see Marie!
                                        Marie T. is the only reason I purchased an appliance at Home Depot. I stopped in to check prices on refrigerators and due to a sale, found that the one we thought was out of our price range was actually affordable. Marie is knowledgeable about the warranties, the products and their features, sales and discounts as well as being kind and efficient. We ended up purchasing the fridge and a stove! If you need need an appliance, Marie is the person to see!
                                        by
                                          • Recommended
                                          Mrs. AG
                                          Always great service at Crystal Lake HD
                                          by
                                            • Recommended
                                            Great location
                                            Helpful employees all around. Maya the cashier engaged my children and made them apart of the experience.
                                            by
                                              Customer Service
                                              Had a situation that need to be addressed, Both Jayne and Bionca showed great customer service skills and took the time and effort to solve the problem with positive attitudes..Thank you..!
                                              by
                                                • Recommended
                                                Very helpful
                                                Steven was very helpful and polite! There was no wait in line! The store is well organized! I found what I needed quickly !
                                                by
                                                  • Recommended
                                                  Helpful Staff
                                                  Associated at this store are helpful and knowledgeable.
                                                  by
                                                    • Recommended
                                                    Stading Example of A GREAT CUSTOMER SERVICE
                                                    Great service by the employee like Christopher.Took extra miles in helping seniors like me. A Very GOOD place to by products.Customer service to be appreciated 5 out of 5 STARS.
                                                    by
                                                      • Recommended
                                                      Customer service second to none however payment options need updated.
                                                      My only complaint is that the tap to pay option is not available here. I rarely carry my cards with me so this was an inconvenience especially because I had to leave my job site to get these materials. Luckily staff was very personable and helpful.
                                                      by
                                                        Terrible service
                                                        Real rude lady at self checkout
                                                        by
                                                          Herb
                                                          Very happy with overall services
                                                          by
                                                            • Recommended
                                                            Showing 1-30 of 401 reviews

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