Reviews for Crystal River #6332

I was assaulted at this home depot by a man in an explorer armed with a baseball bat. No one called the police, I had to. Cashiers and managers attempted to interrogate me rather than leave it to police. I asked to be left alone and they should prepare the security footage. The blonde manager in a blue shirt responded ", if they want it they'll ask." 40 minutes after the incident the only employee who was working noticed the commotion approached me saw my injury, torn shirt, and on edge demeanor, asked me if I was ok and if I needed water. After waiting for 40 minutes after a fight, there was nothing I wanted more. Why isn't Jason G running this place? Clearly the only one concerned with customer service.

Now, I am probably a little biased because I work at this store, but I constantly have customers comment on how they can always get the friendly help of an associate in this store, as compared to other Home Depots where it's difficult to find an associate to help them at all. Also, here's a few pics of what I call "The Dogs of Home Depot".

Had THE best experience in this store, this morning. My father and I were trying to match some flooring and were helped by Andrew. Andrew went above and beyond to help us. I have never received such fabulous assistance in any store, anywhere!

I drive from Brooksville to go to this store because of the excellent customer service I receive everytime I go to the Crystal River HD. This trip was made even better thanks to Jim and Jayson in the lumber department. This is how you get customers for life. Great work and thank you.

Came in to purchase sod. Supposedly deliveries are on Saturday but if that was the new shipment you need a new supplier. It looked half dead.

Always have my gardening needs

John the Plumber resolved my issue and saved the day

The parking area is very difficult to navigate. The rental section for equipment took up a lot of parking options on the north end of the parking lot nearest the store. On the south end of the parking lot is the same issues but with the sheds and such. I understand that suggestions for fixing said issues are usually not given by customers, however, I would suggest purchasing the area to the north of the store between the plaza and Home Depot and making that area for tool and equipment rentals.

This is my go to store. Everyone is pleasant, helpful, and always willing to go the extra mile.

john in plumbing was the Google of the store!!!

Crystal river Home Depot is always bustling with people due to the large selection of items and friendly helpful staff. I find myself visiting the store several times a week .

I just spent $255.03 on merchandise, I forgot to use a 15% off coupon, I was told to go to customer service and they could do the refund. Ummm no not really, because I paid cash and they don’t have a cash key to do the adjustment they can’t give me an adjustment.. are you kidding me!! Very disappointed never offered a gift card nothing..

There is always someone to help!!!

I was in this store today and everywhere there was a line of people to check out. At least eight people waiting to check out is not acceptable!

Had to special order but we had someone that was very efficient and found what we needed in record time

I bought a veg plant and it wasn’t doing too well so I asked the clerk if I could return it if I can’t revive it. She assured me that it was ok and to just bring back my receipt. I go back a week later see a different clerk and she told me no, they do not refund on veg plants only perennials. It is so frustrating that when you ask a question of a clerk you can’t get a straight and CORRECT answer!!!!!!

Friendly, clean store with top management and employees

Employee was very helpful helping us in the paint Dept. We had a swatch from the exterior of our home but the machine did not make a great match. We returned a number of times and Employee took on the challenge of getting it right. After a number of return trips we were able to correct to the color to match.

Always a well stock store, Well organized.

I've had more issues with this Home Depot Store than any others....From selling me defective products(Weber Grill) that I had to return to pulling the wrong items on on-line orders....to customer service reps answering the phone instead of helping me....the list goes on and on....this latest incident in the lawn and garden center really ticks me off....It's advertised that if I buy 10 plants, I will get $10 off each plant after I load these large 7 gallon plants into my trailer and go to pay....the register says the maximum refund is $80....I didn't feel like unloading all the plants and really resented being treated this way by Home Depot.

The lumber I purchased was was top notch and same for help I received.

I get that we now have to do all the work and check ourselves out but if something doesn't work properly the person supervising you at check out is NOT going to help. Need a discount? Too bad...no help there.

Few stores, have the customer service, this Crystal River store has

If you are living in between 2 Home Depots, go to this one. They have everything you need. If they don't have something you're looking for, they will help you find it.

Now that rental equipment takes up front , don’t go there unless you want to walk +100:(steps measured ) to get into store

Always friendly and very helpful

Staff was very helpful in spite of how busy the store was. They maintained a cheerful, helpful attitude making my shopping experience pleasant. The staff went out of their way to assist.

I witnessed parking rage fighting about pro space by contractor check out side

The yard man lifetd the lid to my grill. He notices it binding. Took the effort to inspect with his phoone and ford a fracture in the metal of the joint. Replaced unit for me.