Reviews for El Cajon (r676) #1848

This store continuously uses the parking lots as storage areas for pallets full of gardening materials. On my trip this morning, no one making any attempt to clear the lot of the numerous empty carts. Inside isn't much better - the aisles are cluttered with carts full of unshelved merchandise. The weirdest experience was having my way blocked by some sort of robot which at least stopped before it ran into me. An employee did finally come to my rescue and did something to make the robot move out of the way.

Today, 17 March 2023, I stopped to shop for light bulbs. Alex was a wonderful, attentive employee. Dana was a wonderful, cheery cashier. I found what I needed, they were affordable. It was a good simple 20 minute visit.

My family and I purchased several plants and tools I needed for the yardwork and though I was unsure of some of the items I was to need I was directed to the items I needed right away as well as the tools and plants purchased have been great investments even months after we had brought it all home.

We used the drywall screws they were good quality and worked great.

Maylon was extremely helpful.

I love coming to 1848. I always receive amazing customer service. From having positive interactions with the store manager Dan, to hourly associates like Jamie in garden. Dan is always so helpful, and the couple times I have seen him he is always helping customers, and spreading positive energy throughout the store. Trent a manager recently helped me place a huge order for 55 privacy trees. He was able to quickly get my order, let me know my fast delivery options, and overall provided amazing customer service. Jamie a garden associate provided me with many ideas and knowledge on taking care of my trees and etc. I will definitely be back!

Susan checked me out and she was so helpful and treated me like family. Thank you!

If you want to get really great assistance while you are in the store, look for a woman on the floor named Gulya. She is helpful and knowledgeable about the location of every item we were looking for, quickly located stock using the SKU number, and was generally very pleasant. I will look to her for assistance next time I am in the store.

Love to make shopping there

Employees stand around and when you ask for help are either passive aggressive or not helpful. The cashiers were much nicer but still were not paying attention to lines and let people be all disorganized and cut.

Susan at the was so sweet and delightful! A very efficient check out process

Home Depot is unprofessional and did a horrible job on my kitchen remodel. I will never recommend or let Home Depot do anything else in my house.

I bout a microwave from Home Depot and Bob Lee a gentleman that works there was very helpful and can help you with all your purchases

Ray was a great help deciding on which gravel would be best for our project and Brandon was very kind and helpful at loading the 2 large bags of gravel onto our truck.

Agents in the garden section ( Suzan, Junior,Oscar ,Jose and Daniel ) were very friendly ,supportive and cooperative

I had to pickup a couple of things for some home repairs like many of us do. Susan was my cashier this particular day and she was very pleasant and helpful. It's nice to see people that enjoy their job of helping others. In short, hire more customer facing people like Susan.

I loved the way they greet you when coming in the store. Everything in the store is organized. Customer service and self service are the top quality state of the art service. Thank you.

The employees are always reday to find and retrieve items

We had special order we needed to set up for will call. There was a manager approval needed to complete. It took 30 minutes for a manager to respond and when they did, they did not acknowledge us or even look at us. They then went on to berate the cashier saying this was through Home Depot. com and we should have ordered there not at the store. She then complained loudly and multiple times that the store was going to have to eat the discount. The cashiers were great, which is the only reason for 3 stores, we are averaging the unbelievable treatment from the manager. This was the first issue we have ever had with a Home Depot employee, we have had nothing but good experiences there, but this one took the cake....

We are remodeling a room, so we needed painting supplies. It was a bit stressful, but cashier Rona was very friendly and calming. Great employee and great person!

Went into the store only to buy a small fire pit for the night for unexpected company arriving an hour before. He helped pick out a much bigger and better one that was on sale and worth the extra dollars. We ended up getting the fire pit he suggested. Came home and had such a lovely evening with friends. They even complemented on such a nice fire pit we had. Totally set the mood for the night. Thanks Gabe !

I am in this Home Depot almost daily. Or should say, i close this store nightly. Wish it was larger. I own and maintain 9 rental housing locations between El Cajon and Ocotillo. After working all day installing yesterday's purchases, I've created a completely new list. So on my way home I stop for tomorrow's parts. Arriving generally about 9pm an hour before close I scramble to fill my cart with assorted treasures described on my shopping list. If it wasn't for the friendliness of the staff in this location I never would be able to keep my $800 daily avg. With the constant rearranging of this now goes there and that to here shuffling I'd be OK. But NOOO. Corporate says that this needs to be by that now. Next week it wil need to be by those. Thank Homer above, the regular staff are generally up to speed. Sometimes they almost whiplash with the mental look left look right that the head naturally follows before, "yeah, follow me" i rarely fail to be escorted. Of course Homer's wife is reminding the shoppers (me) the store is closing in 5 minutes and reopen for your shopping pleasure at the Crack of yawn I've had employees take one full cart to the register while I'm filling cart 2 still. Generally a lumber cart. Pretty much greated by name and a see you tomorrow salutation heading out the door. A large number of employees will recognize me from this extremely accurate daily ritual. Thank you

Cashier and associate very informative and clear about product in store and attentive

Kudos to Home Depot El Cajon - they hire developmentally challenged people who often turn into some of the most helpful people they could have - had a gentleman who met me at the front, knew where the bricks were that I needed, loaded them onto the cart, walked with me to checkout and loaded them into my vehicle - could not ask for better service

Very helpful and knowledgeable staff.

I did not spend efforts to return my order. I was very quick. Thank you

Leigh was awesome and answered all my questions definitely recommend him.

Ordered two gallons of stain/sealer online, was promised delivery that not only never happened once, but never happened twice--with no notice. Got a lot of finger pointing as to whose fault it was, but ended up having to go to the physical store to obtain the items.

Worked with a young man named Matt to select our washer and dryer. Very knowledgeable with w the different manufacturers and answered my zillion questions (from research l had done prior) confidently and professionally. Ask for Matt. He has literally studied up on all the products to be a great source of help in your decision making. Definitely ask for Matt.