#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(281)280-3402
Tool & Truck Rental(281)280-3408
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
18251 Gulf Freeway
Webster, TX 77598
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Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.6 out of 589 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (589)
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Showing 1-30 of 589 reviews
Huge selection, Low prices
Home Depot quickly met my electrical project and landscaping project needs, and at very reasonable prices.
by
    • Recommended
    Yesenia
    I have purchased Contracting material at Home Depot for 15 years. Yesenia is the best employee I have ever dealt with.
    by
      • Recommended
      Paint Dept
      Melanie in the paint dept is the BEST
      by
        • Recommended
        NO KAREN'S AT THIS STORE
        PEOPLE HERE ARE VERY HELPFUL AND PLEASANT.
        by
          • Recommended
          Great store!
          The items I order online are always picked in a timely manner. Very fast and easy pick up experience
          by
            • Recommended
            Good place to go
            Had what I needed and used self-checkout.
            by
              • Recommended
              Appliance Replacement
              I went in to replace four appliances and a young lady named Narci assisted me. I did not expect this young lady to take as much time and patience with me that she did. She made a daunting task I really smooth and easy process. She show me the appliances the perks and benefits as well as sale prices etc. She did a really great job and I am very appreciative of the service that she gave me.
              by
                • Recommended
                Mr. Jimmie!!!
                Mr. Jimmie was one of the kindest human beings I have ever came across! He made me feel like as if my problems were his, and he went above and beyond to help out!! This man deserves the biggest raise!!!
                by
                  • Recommended
                  Lazy employees
                  Employees in blind department one June 5th around 1pm were to lazy to get off there as s and help customers find things. Instead pointed and said over there instead of actually getting up and helping. Which made me settle for something I didn't actually want
                  by
                    Customer service not priority in garden area.
                    Asked for help twice. Waited 15 minutes, called store and told them I was still waiting for someone to unlock an item. Employee showed up and couldn’t unlock it. Waited another 5 minutes for him to find a key. I understand they need to lock up the items, but there needs to be a way to get help quicker.
                    by
                      Outstanding Customer Service
                      Always warmly greeted upon entering and always have everything I need.
                      by
                        Great store
                        Quick easy to find things plentiful in stocks items
                        by
                          • Recommended
                          No Home Improvement Store Does More
                          This Home Depot location is amazing. The contractors who are renovating our entire house right now go there for EVERYTHING they need. I go there for everything I need. Just a great shopping experience, and they always have a wide selection, AND everything is always IN STOCK (what a concept these days!).
                          by
                            • Recommended
                            I loved my visit
                            Lucinda helped me greatly. She's always helpful whenever I come to visit the store and need to check out.
                            by
                              • Recommended
                              Always very helpful
                              I have always found exactly what I needed at the store and the employees are generally very friendly.
                              by
                                • Recommended
                                Organized and stocked
                                The most organized and stocked shelves of all the garden centers I've been too thus far this season.
                                by
                                  • Recommended
                                  Thank you Lucinda
                                  Lucinda at El Dorado Webster Home Depot was super helpful. She was very observant and saw that we needed help. She then patiently assisted us.
                                  by
                                    • Recommended
                                    Great customer service
                                    Ahsan was VERY helpful in helping my husband and I chose our kitchen appliances. Thanks
                                    by
                                      • Recommended
                                      Always the best
                                      HD always keep me coming back. Ingo for one thing and get 10 other items.
                                      by
                                        • Recommended
                                        Worst customer service ever
                                        There were 2 Homedepot agent in the customer service area. A lady agent playing on her cell phone and a man sitting in front of a computer. I got in line thinking it was for check out. The man asked me if I needed help. I told him I need to check out. He proceeded to send me to the self-check out line. As I turned to go to self-check out, the lady who was playing on her cell phone proceed to check out the person behind me. I got back in line and the man asked me again if I needed help. I told him again I needed to check out. Without any apology he said he thought I wanted to self check out. The lady never asked if the person behind me if they needed self check out. They get the customer service award of the day.
                                        by
                                          Cashier was rude
                                          Went to this location a week ago i bought a washer and a dryer machine , everything was going perfect until the time for check out . Genesis the cashier was rude and unprofessional.
                                          by
                                            Customer service
                                            Manger was excellent. Need customer service in every department.
                                            by
                                              • Recommended
                                              Terrible Customer Service at this location Unless you find someone whom has been there for over 10 years
                                              All the new employees don't care about comer service or helping customers in the store nor do have have the product knowledge to help out if they wanted.
                                              by
                                                Paint associate was excellent
                                                Paint associate was excellent
                                                by
                                                • Verified Purchase
                                                • Recommended
                                                EXCELLENT CUSTOMER SERVICE!
                                                EXCELLENT CUSTOMER SERVICE!
                                                by
                                                • Verified Purchase
                                                I HAVE BEEN A HOME DEPOT CUSTOMER FOR QUITE SOMETIME. WHAT A PLEASURE TO HAVE CARING CUSTOMER SE...
                                                I HAVE BEEN A HOME DEPOT CUSTOMER FOR QUITE SOMETIME. WHAT A PLEASURE TO HAVE CARING CUSTOMER SERVICE EMPLOYEES LIKE MARBELLA TRULY SERVING AND CARING FOR US!
                                                by
                                                • Verified Purchase
                                                • Recommended
                                                Had just the size and Dimensions of water heater I needed.
                                                Had just the size and Dimensions of water heater I needed.
                                                by
                                                • Verified Purchase
                                                • Recommended
                                                This is by far my favorite Home Depot store in Houston, I always get great service from friendly ...
                                                This is by far my favorite Home Depot store in Houston, I always get great service from friendly staff.
                                                by
                                                • Verified Purchase
                                                • Recommended
                                                This store is close to where I live and it is easy to find what I need to buy and the people will...
                                                This store is close to where I live and it is easy to find what I need to buy and the people will load it if I need for that to happen.
                                                by
                                                • Verified Purchase
                                                • Recommended
                                                Employee Rob was super awesome and helpful. Really made you feel a friend giving advice and helpi...
                                                Employee Rob was super awesome and helpful. Really made you feel a friend giving advice and helping out.
                                                by
                                                • Verified Purchase
                                                • Recommended
                                                Showing 1-30 of 589 reviews

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