Elko #3320

I bought a $1398.00 tool box and some tools from the Elko store. when I first ask the younger kid at the pro desk was like really bothered and put out! that I asked him to get out from the other tool boxes so I could look at it. Finally after 15 mins him and another co worker got it out. I looked at and thought about for about 20 mins. This is a lot of money to spend. So I came back to the pro desk. I asked the kid at the pro desk if they had any of those in stock in boxes because it was snowing and I had to drive over 230 miles to get home in the snow. Didn’t want one that was unboxed. He was really put out that I asked that, he said there’s that one. So I asked could you look please. He said oh my computer isn’t working. He was too busy talking to his female co worker. The kid that helped him move the tool box out so I could look at it helped me, I asked him if they had any in stock still in the box and I told him way. He said let me look. He found 3 in the back. I said ok I’ll take it. But I will have to check out at the pro desk. Back to lazy kid! All of a sudden his computer was working now! I asked if they could wrap it in plastic so it didn’t get wet! Oh my gosh!! He was put out again and pawned it off on the other kid and then I asked if they could haul it out with the forklift and put it on my trailer. After checking out with it wrapped in plastic sitting there, it took 50 mins for it to get out to my trailer. Mr personality wasn’t to happy to help. The other kid was awesome. I will use Home Depot but I will be dealing with a manager if this happens again!

I purchased a Milwaukee Framing Nailer just to get home all excited and it was a return with half the packaging missing and writing and sharpie scribble all over it. Disgusted. If I wanted a used too I would have went to a garage sale.

When I went to the paint counter to get help from Cyn, she was SO helpful and kind. I appreciate her help so much that I purposefully wait until she’s working to get paint. I appreciate how she makes me feel like more than just an employee. She is doing a fantastic job and it SO appreciated!

Issac was an amazing cashier in the garden and helped me with everything and was really kind

Helped us make all the correct decisions

Amazing customer service

As I walked through the store, I noticed clearance items scattered throughout. Everyone loves a good clearance item. Find a low-trafficked section of the store and put them all there. An all-clearance aisle. It should be placed near an area you would like to see more sales from though. Prices are still too high to be able to really afford a whole lot and putting your foot down on price gouging will certainly give everyone a little break. I do want to thank Toni in paint and Lyle at the garden center register for a great shopping experience today.

Anthony T. Was very professional and helpful I appreciate the time he took and explaining the difference of tools that would fit my needs

Had several people help with cabinets

Always a good experience