Reviews for Four Points - W Austin #8418

Laura with the Pro Desk department is very knowledgeable and went above and beyond to make sure our purchase order was accurate and looked for ways to get the best price. She payed attention to detail and was very courteous and professional. She asked questions and followed up when needed.

Four Points Home Depot has great staff and always helpful.

Very helpful team specially the cashier

This has been my go to store for years now and I recommend if you want good service and friendly environment come to this location and experience it yourself..

My HD Store at Four Points, Austin, TX is always clean, associates are available and knowledgeable.

Home Depot is not committed to COVID safety. In a single visit to Home Depot I witnessed 6 customers without masks on and 2 employees not wearing masks properly.Until we reach herd immunity in America, Home Depot Four Points in Austin is a likely place for COVID to spread. Home Depot corporate office customer service confirmed that Home Depot policy is to not actively ask customers to wear masks. In the future I will not shop at this, or any Home Depot.

Do a lot of shopping at this store. I find a nice selection, clerks are very accommodating and courteous. The store is neatly kept and the products are attractively displayed. Shopping at the store is a pleasant experience.

My family has been customers of various Home Depot stores for many years. We have always been more than pleased with all aspects of our visits.

All employees are extremely friendly and helpful! Kim in the tile department was phenomenal!

I tried to ask a question and just got rude responses.

Everytime I enter this store I'm greeted with a smile from Laura and George at the pro desk while I make my rounds shorts greets me with a warm welcome , Bruce always helps me find what I need and for the employees I didn't mention thank you all so much.

One the best DIY stores in the US

I like this location.

The store is always clean and has was I need. Karina the cashier is the best!! Treats everyone like they are the most important customer in the store. Super quick at checkout and very friendly.

Four points cashiers are the nicest way to go keep up the good work

The cashier in garden is the sweetest ever ! She knows her stuff great job.

Thanks to Terrance and Caleb for helping me load a grill into my SUV!

Store is well stocked and very clean with great customer service throughout the entire store. Possibly the best Home Depot in the Austin area.

This location always exceeds customer service because of their knowledge and professionalism.

The store employees are friendly and helpful I come hear almost every day and never regret it.keep up the good work and smiles

Store staff was very helpful, thank you

This Home Depot is my regular buys. I know most of the employees by names and most of them are very helpful. However, recently, I and my colleague found out that it becomes harder to find assistance in the store, most of the time we had to wait as the section for a expert to arrive, I had to give up in waiting. Today, I was served by a very unusual cashier, it is okay to me if she was not friendly, but it is hardly to stand with her attitude. She may not fit with customers service or doing anything that need to speak to the customer. I hardly write a negative review but I would say that it is hardly to accept such a service from nonsense person. My ticked was wrongly charge and she blamed that I confused her that caused her not to pay attention to the products.

If you want to do the sales over the phone in the appliance department at the 620 store ask for Dan he's very helpful and knowledgeable thank you Mike Shaw native Texan

I came to get a quote on some lumber at pro desk and George screwed and did not put in the tax .As I had recieved a check from my customer and had to pay the differene . Then they pulled the order and saw it had several warped boards so had them redo it .Then I came back to pick it up and had 2 damaged boards and wanted them replace with straight ones .The it seemed like they had a attitude problem when I asked them to .

A great atmosphere in which to shop! As a gal, I need all the help I can get!!. During Covid I felt safe to shop there.

Store is clean, well organized and staff are helpful.

Store was very neatly organized and clean. Shopping aisles seemed a little narrow compared to other HD stores. Found what I was looking for (batteries) pretty easily. Saw crews sanitizing carts and store felt safe. Not a single associate spoke or said hello. Guys restroom was just disgusting. Every stall blown up with poop and toilet paper. Just so gross.

Yolanda and David are the best! They are always professional and friendly! Any mechanical questions or suggestions, they are the go-to person. Thanks for all your help!

Always a pleasure to visit this location, near my house and they have everything I need for my diy projects. Love that the people who work there are always helpful.

The lovely Valentina was my cashier, she was very generous and gentle helping me check out a lot easier. Also Erik and Tim team up on garden and help me pick the up the right items to begin my garden experience. Thank You HD for choosing the right and caring people for your customers.