#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(352)548-3662
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
5150 Nw 13th Street
Gainesville, FL 32609
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Customer Store Reviews

  • 4.8 out of 729 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (729)
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Showing 1-30 of 729 reviews
Great customer service
This store had people welcoming you,in the aisles helping with lumber/siding, smiling cashiers, and loading help. Best experience at a big box hardware store EVER!
by
    • Recommended
    Ideal size and selection, friendly staff
    I’ve always enjoyed shopping here. It’s a nice size and easier to shop at than the other bigger store.
    by
      Got good stuff
      Everyone was friendly and helpful
      by
        • Recommended
        All the employees at this HD, consistanly helpful and a pleasure to work with.
        All the employees at this HD, consistanly helpful and a pleasure to work with.
        by
          • Recommended
          Nonstop Friendly
          This is a good location, full of helpful, friendly people. There seemed to be a genuine desire to provide outstanding customer service to EVERY customer.
          by
            • Recommended
            Cashier:so helpful even in this brutal heat!
            The woman cashier in the Garden Shop about 3:40 yesterday—in 95F heat!!!—still took the time and initiative to load my many small plants into plant trays, even going to get a second one when one snapped apart as It was being out in the cart. She has slways been pleasant and conscientious. The big fan pointed in the cashiers direction was helpful, but it eas still beastly hot. She was still pleasant. Good employee!
            by
              • Recommended
              Great store
              This Home Depot is pet friendly and every one the works there it's really nice and helpful.
              by
                Good store to get things cheap and fast
                I was happy to shop here today to get much needed plastic sheeting to cover furniture for an outside cleaning job. The product was a great price and finding it and checking out was fast and easy because employees were efficient and fast!
                by
                  • Recommended
                  Appliance in stock!
                  by
                    Excellent customer service
                    Excellent customer service. If you have the pleasure of running into Stephanie Annette and Lou at Home Depot here in for a treat they are fantastic Stephanie went way above and beyond to make my experience seamless Annette greets you with a friendly smile it is very courteous and Lou the boss the manager is very efficient and helpful great leader ship.
                    by
                      • Recommended
                      Washers and not for clothes
                      Looking for some basic hardware to install a shade sail over an outdoor porch. Went to my local Home Depot and found exactly what I was looking for at a super price.
                      by
                        • Recommended
                        Weber grille
                        I just bought my second Weber grille it is a very good grille they dont flame up like others and it has a good waranty !!!
                        by
                          Great Store, Great Employees
                          I was completly satifised with the experience.
                          by
                            • Recommended
                            Great Customer Service
                            If you need appliances make sure you ask for Debbie S. She is great to work with. Smart, Nice and Knowledgeable!!! Home Depot on 13th Street in Gainesville, Florida
                            by
                              • Recommended
                              Successful shopping experience
                              I bought the gage and size of wire I needed to replace some old worn out wire. It worked great. The paint area was able to color match a paint I used eight years ago to paint my house. Now I can paint some repaired cracks.
                              by
                                • Recommended
                                Great team members!
                                It is said that team work makes the dream work. I really appreciate how team members have worked together at this location to help me locate products and figure out alternatives to projects. Thank you!
                                by
                                  • Recommended
                                  Helpful
                                  I found two employees in gardening to help me and checkout was fast
                                  by
                                    • Recommended
                                    Excellent Customer Service
                                    Very Excited about the Lifeproof flooring I purchased. Highly recommended by a personal friend of mine who installs. He says it is by far the best.
                                    by
                                      • Recommended
                                      Love this place!!
                                      I shop at this store and love it!!
                                      by
                                        • Recommended
                                        BUYER BEWARE
                                        I just purchased a brand new dishwasher and noticed it leaking upon the first cycle run. I packed it up and took it back to Home Depot. The Manager, Herman refused to give me a refund. I am expected to pay a 20% restocking fee? For a brand new dishwasher that leaked upon arrival? I will never purchase another item from Home Depot again. They do not care about their customers and they do not stand behind their products. Extremely disappointed.
                                        by
                                          PALATKA HOME DEPOT
                                          STORE WAS CLEAN AND NEAT,GOT GOOD HELP AND SERVICE
                                          by
                                            • Recommended
                                            Above and beyond
                                            Bought a major appliance did not do a good job measuring but home depot came up with a option that was quite satisfying
                                            by
                                              • Recommended
                                              Helpful and polite staff
                                              I’ve never done a review but I couldn’t help wanting to send a compliment to the store. I travel a lot and I don’t think I’ve ever been in a home improvement store across the entire southeast where so many people asked if they could help me.
                                              by
                                                • Recommended
                                                Love this Home Depot!
                                                This is our local Home Depot and they are just fantastic! In a world where customer service has become a rare commodity to find, we find it every time in this store! It’s like a breath of fresh air! Keep up the phenomenal job !
                                                by
                                                  • Recommended
                                                  honest and friendly employees
                                                  An employee found my phone after I left from the store. She kept it safely and when I called she said yes she found an i phone. I went and got it. employees are eager to help loading the merchandise in our vehicles. Friendly staff.
                                                  by
                                                    • Recommended
                                                    Great employee
                                                    The new lady in the garden area was so into her job. She was absolutely everything you expect to find from an employee.
                                                    by
                                                      • Recommended
                                                      excellent service. Product placement is good
                                                      All the employees were helpful. I was able to locate all the products required to build a quality table.
                                                      by
                                                        • Recommended
                                                        I encourage everyone that lives in Gainesville, FL and surrounding areas to shop at Store # 1854, they make you feel like family!
                                                        I shop in this store almost EVERY DAY, they make you feel like family!
                                                        by
                                                          • Recommended
                                                          Visit on 07/25/2021 10:24 AM- Needed to have two shelves cut and wasn't sure about what wood I sh...
                                                          Visit on 07/25/2021 10:24 AM- Needed to have two shelves cut and wasn't sure about what wood I should select. Found a young man in the area that I was very happy to have asked for assistance. very very very nice!!! SHAWN whom went over and above. Shawn has manners and this visit alone really really will make me a repeat customer.
                                                          by
                                                          • Verified Purchase
                                                          • Recommended
                                                          Found what was needed, helpful employee, easy check out.
                                                          Found what was needed, helpful employee, easy check out.
                                                          by
                                                          • Verified Purchase
                                                          • Recommended
                                                          Showing 1-30 of 729 reviews

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