#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(314)951-1321
Tool & Truck Rental(314)951-1300
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1603 S Hanley Rd
Brentwood, MO 63144
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Customer Store Reviews

  • 4.6 out of 549 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (549)
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Showing 1-30 of 549 reviews
Great employees
Juanita and Brittany, both cashiers facilitated my credit card application and then helped me locate a promotional display unit with an expired date and slated for the cardboard trash compactor, that I could use to make a theater prop tree. ❤️
by
    • Recommended
    Exceptional helpful service
    The kitchen layout and design they provided was superior to the expensive kitchen showroom my customer attended.
    by
      • Recommended
      Great Selection, Zero Customer Service
      I went in looking for a specific plant but wasn’t sure what I needed to keep it alive and healthy. In lieu of customer service, there was none around until you got to the checkout area. But even there they were too concerned with talking to each other and wouldn’t acknowledge customers. Would have definitely been nice to have some help.
      by
        • Recommended
        Unfriendly. Awful parking lot.
        There’s a perfectly good Menard’s across the street.
        by
          Helpful employees.
          I went in to buy house plants 🪴 and the manager Keith and Cashier Debo was a Jewel 💎 to me the Service That I received was excellent.
          by
            • Recommended
            Love this store!
            Awesome Customer Service
            by
              • Recommended
              Excellent service
              The employees were incredible. The experience was world class
              by
                • Recommended
                Very helpful employees.
                Much help provided at checkout.
                by
                  • Recommended
                  Poor customer service
                  Unfriendly and poor customer service. Especially clerk/cashier at checkout. Army last visit, sales cashier in the garden center, Deborah was horrible.
                  by
                    Best Home Depot experience at this location!
                    The manager -Patrick was so helpful and kind. The service was so much better at this location than the others I’ve been to in St.Louis. I will continue to shop at the Hanley Rd. Location because of the service I received.
                    by
                      • Recommended
                      extremely helpful
                      Harry was incredibly helpful helping me locate, unlock and purchase my Nest thermostat.
                      by
                        • Recommended
                        Best and Brightest Store
                        Genuine, intriguing, furnished . . . The open and trusting nature of this Home Depot makes me feel great when I am there. I like to shop for plants and plant materials. Keep doing your best, because the store is my favorite.
                        by
                          • Recommended
                          Do not expect professional service
                          Half of the people working here do not know how to talk to others. I guess good customer service is a thing of the past. Good luck trying to find someone to help you as well. Horrible
                          by
                            Harry the Helpful
                            Gentleman named Harry helped me at self checkout on Aug 25 around 2:15. Very helpful and overall an A+ employee. Props to Harry!
                            by
                              Great Customer Service.
                              Kim went above and beyond to help ensure Veterans can take advantage of the offered discount even when technology fails
                              by
                                Hard to find good help
                                Customer service no longer exists at this location. But if you know what you want, and where to get it, I guess that’s good because they’re not getting in your way by ignoring you.
                                by
                                  Everything you need in one place!
                                  I purchased a bottle of Goo Gone to try and remove outdated bumper stickers from my car. Home Depot was the only brick and mortar store that had it. Trying to find a small bottle in such a large store was easy with the help of an employee who took me to it. She was very friendly and helpful. I love the great customer service at this store.
                                  by
                                    • Recommended
                                    Right service personnel makes all the difference.
                                    Wasn't accustomed to having an employee greet and offer me assistance at this location but to my surprise Dale (the employee) did just that. He was very knowledgeable and happy to be of service to me. That was an ideal shopping experience.
                                    by
                                      • Recommended
                                      Well supplied store.
                                      I can usually find what I’m searching for at Hm Depot.
                                      by
                                        • Recommended
                                        Great store!
                                        Friendly employees, stocked shelves and a quick check out.
                                        by
                                          • Recommended
                                          CEO
                                          THANKIU BROTHERS THX THX
                                          by
                                            Great customer service
                                            I like the service and selection of products
                                            by
                                              • Recommended
                                              Customer service
                                              Darlene was very helpful in finding and ordering the best product for my project
                                              by
                                                • Recommended
                                                Best employees EVER!
                                                I went in looking for info regarding Home Depot's kids activity this Saturday as well as some shopping. I had some questions and was immediately greeted by Ashley and Peter who assisted me with a smile. They were extremely professional and courteous and I was able to immediately get the info I needed. I asked for their names because I truly believe that they deserve some type of recognition for their service. Then, at the register, I was helped by Kimberly L and Sheryl. Great people!!
                                                by
                                                  • Recommended
                                                  Three cheers for the employee named Myles
                                                  I had spent 10 frustrating minutes trying to locate a specific closet fastener item and then interrupted the team member named Myles. He was so incredibly kind and helpful and escorted me to the exact location of the item after looking up that 6 were in stock. His attitude and helpfulness made my day. What a fabulous Home Depot employee!
                                                  by
                                                    • Recommended
                                                    Purchasing a Christmas Tree
                                                    I was able to get the floor model of the particular tree I wanted. The salespeople Keith, Matt, Ben, Courtney, and Sheryl were all super, especially Keith and Keyan the Manager. They went over and beyond to help me with this purchase. They make a super team. It's hard to find help like this ANYWHERE.
                                                    by
                                                      • Recommended
                                                      Rude, Disrespectful Customer Service Cashier
                                                      I went to Home Depot to return a toilet. I told the customer service cashier William that I bought a replacement but there’s nothing wrong with the toilet that style just doesn’t support a bidet. He said rudely “look ma’am I’m not trying to be funny but all I asked you was is something wrong with the toilet. I didn’t ask you for all that.” And he proceeded to rudely chastise me for not properly answering his question. I finally said you’re doing an awful lot of talking, you know that nothing is wrong with the toilet can you please just proceed with the return. Just insane….
                                                      by
                                                        Don’t trust the inventory system at HD.
                                                        At HD#3002 lower your expectations upon entering.
                                                        by
                                                          Pro Desk
                                                          Laura, Barb, & Kevin are some of the most helpful pro desk associates in Saint Louis
                                                          by
                                                            • Recommended
                                                            Great cust service
                                                            Thelma was great and extremely Helpful.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 549 reviews

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