Reviews for Jacksonville #3655

Teresa in the PRO department is the connection between reason and emotion for me to shop at Home Depot. With her friendly involvement and willingness to help, please reward her with recognition.

My cashier,Teresa, encouraged me to take advantage of applying for a Credit Line,for my Buisness and made it happen ✔️ She was very helpful, I Thank you!

Everyone was helpful and nice. Teresa the cashier was helpful.

Laura in the paint dept is by far the best paint expert in town. I know because I use all the local stores through out the area.

I appreciate how you have people around to help out and your Customer service peeps are the bomb.com.

I placed an order online and had no problems picking it up.

I visited the Jacksonville, NC store on 11-6. For the first time in a long time the employees there were outgoing on asking if I needed assistance. One particular employee said "Hello" to me at least 4 times and thanked me as I was leaving the store. This is what will make me come back to this store. I just hope this type of customer service continues. Great job folks. Please keep it up.

Had a great experience at the Jacksonville, NC Home Depot. Mark helped us find the item we needed, Neil helped us get it cut to the dimensions we needed, and Myleishka was great at check out.

We made a huge bird perch with pvc pipe and it is holding up nicely!

Excellent staff, customer service, and products for your home improvement needs.

Excellent staff, everyone from customer service, Associates on the floor and checkout were very helpful!

Kevin S made this the best trip I have ever made to any home improvement store. He was friendly, knowledgeable, and helpful. He willing answered all of my questions, offered suggestions, and helped load my purchase into my car, all with a smile on his face.

For our kitchen remodel we needed several different departments and without fail, every salesperson was outstanding. Knowledgeable, helpful and friendly. They helped us select items that worked with our budget and answered all our questions. If they didn't know, they found out. I couldn't be happier with Home Depot. That's why I drive from New Bern to the Home Depot in Jacksonville, NC!

Ordered on line from Clopay and Kevin helped me with some changes and my order. Very nice considerate and outstanding job.

I shop here a lot, the employees are always helpful!!

Natasha at the return desk was nothing but rude and accused me of stealing after I received merchandise with missing items. I hadn’t even inspected or opened the package before returning because I realized after buying that I didn’t need them. She threw my refund receipt back to me without discussed she shouldn’t refund me for the other item. After discussing with another employee she agreed to refund me for the item. Since the situation upset me I failed to realize I was only refunded 2 of 3 items and was accused of stealing on top of this.

A young man named Brandon in a garden center was incredibly helpful and knowledgeable if you need anything over on that side of the store seek him out. I don't think I've ever received better customer service in a store

This store has some great employees. Very customer oriented and willing to assist with all needs.

I recently purchased a carpet installation package and am so far very satisfied. The woman I spoke with to order my carpet and padding was extremely helpful. The man who came out to do the measurements was punctual and very fast. I received my quote in under 24 hours after he left my home, and the pricing made the installation package more than worth it!

Every single employee went out of there way to ask if I needed anything and were extremely friendly. It was refreshing as it seemed the employees enjoyed doing their job and working here. It was all inclusive. Good on the management here. I would guess the leadership at this establishment is top notch.

This was the best shopping experience I have ever had in a Home Depot in a long time. My experience has often been horrible from personnel being rude, unwilling to assist and unpleasant. I've had a manager excuse an employee of their behavior right in front of me. That didn't go well. I left my merchandise at her feet only to hear the manager make jokes about what happened. However, the Jacksonville, North Carolina Home Depot made me believe that the corporation is correcting the past and they deserve my vote to shop with them again.

Manager Keith was very rude and not knowledgeable concerning stores military discount policy. When asked if veterans were honored or just retirees and active duty, he couldn't answer. Just kept telling me to go online.. managers need to know the policy of military discounts especially living in a military town.

Everyone seemed really pleasant and happy to be at this store today. Their garden center had a lot of options, and the rest of the store was well stocked and very clean.

Extremely friendly and helpful staff every time I come in.

I have found everything I need at this store

Not once have I ever shopped at this store did I have a bad experience, whether it was for purchase or returns.

Cashier Kimberly VERY pleasant and cheerful. Got my day off to a good start.

The cashier kealyn did very good with a split payment for been new

I have made several large $ purchases for our home remodel and received the BEST help each time.

thank you, the Mgr Glenn is a solid leader