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Showing 1-30 of 506 reviews
Aug 24, 2022
I LIKE HOME DEPOT
I LIKE SHOPING AT HOME DEPOT. IT IS HANDY AND CLOSE TO HOME.
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Recommended
Aug 11, 2022
Great customer service
Pedro was a great help. He cut our lumber into manageable sizes to fit in our car. He was knowledgeable, polite and careful with his measurements.
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Recommended
Jul 18, 2022
Above and Beyond
How often do you have to buy a large appliance and have it in service in your home on a Friday night? It was around 7:30 p.m. that our washing machine loudly gave up the ghost with a load just finishing up and several to go. By 8:30 we were in the car on the way to Home Depot in Janesville, WI. We bought a floor model at a $250.00 discount over the usual price, had a ton of help from Tammy, the lady working the appliance department at the close of a long day, and laid to rest the specter of having to use our town's laundromat all Saturday morning. These people did a great job; a young man gathering carts in the parking lot even came over to our car unbidden to help us load the machine and be on our way. Home Depot in Janesville really has it all together!
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Recommended
Jun 22, 2022
Great service
We purchased new appliances for our kitchen and salesman was great as was the deals we recieved
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Recommended
Jun 9, 2022
Makes shopping easy
We choose Janesville Home Depot as our main supplier of home and garden needs. We ordered solar panels using the homedepot.com web site. The Home Depot app worked to the track the delivery. We have purchased 20 solar panels so far from Home Depot in Janesville, WI. Since the solar panel purchases were efficient we looked through the Home Depot web site to learn more about the store. We have since been satisfied with the purchase of a push lawn mower, a trailer dolly, a pressure washer, potting soil, mulch and plants. Janesville Home Depot has the items we are seeking for our home and garden needs.
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Recommended
May 31, 2022
Great customer service!!
The Home Depot associate Daisy was so helpful with picking out mulch, assisted in loading and pushing my cart, even helped watch my small child while I quick grabbed some other products. She was a delight to interact with and very friendly. She made my Home Depot shopping experience a truly wonderful one!
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May 26, 2022
Excellent Service
When I came into Home Depot Roland greeted me and asked me what I needed. I explained to him my needs and he personally took me to the location of the products that I was in search of. Further, Roland, stayed with me and went over everything to make sure that I got just the right items.
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Recommended
May 9, 2022
Do research before buying a replacement sink from Home Depot!
Recently when trying to replace our kitchen sink, we were very disappointed in the lack of customer service we received at Home Depot. The associates were unable to answer our question regarding what challenges we might face and we purchased a sink that wasn’t going to work…but we didn’t find this out until we talked to our installer. He said this was the THIRD replacement sink that Home Depot had sold recently that wasn’t going to work!
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May 8, 2022
Great customer service
I needed to set up an account for our youth baseball organization. Needed to get a tax exempt status. Tairyn helped me thru the process and was extremely patient and helpful
She also set up a Home Depot charge account for me which also saved our organization another $50. WONDERFUL SERVICE
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Recommended
May 5, 2022
Great Selection and Great Help in the Garden Dept.
Love my little tree that will go by the front door -- thank you, Gio for helping me purchase it because it wasn't easy.
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Recommended
Apr 26, 2022
Great employee service.
Tired of going into stores where all you find is customer NO SERVICE. Not the case on my recent trip to Janesville Home Depot where both Cathleen and Pedro went out of their way to make it a very easy and pleasant shopping experience.
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Recommended
Apr 15, 2022
Horrible customer service
I was ignored by more than one associate, and one of them even went out of their way to ignore me. I have other places that will be getting my business.
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Apr 14, 2022
Store employees are always so helpful and friendly here. I am a retired general contractor who always has a project going. They give great advice on plumbing, etc. And they always thank me for my military service along with discount.
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Recommended
Apr 7, 2022
Great Customer Service
I had questions about an outdoor heater and the employee who helped me was knowledgeable and friendly.
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Recommended
Mar 31, 2022
Great Customer Service
I have visited the Janesville Home Depot several times lately and each time I have been there the employees have been very welcoming and always, I mean always assists me in finding what I need and answer any questions I have. I have to say the quality of their products is exceptional. These days where a person needs to watch what they spend Home Depot is a very good place to shop.
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Recommended
Mar 11, 2022
Good in store service, poor delivery service
Bought a refrigerator and Christy and Luke provided great in store service. Set up a delivery date and took work off for the delivery and it was canceled that morning and rescheduled for a week later. Very upset that I wasted a vacation day to receive a new appliance and the canceled same day it was aches for.
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Feb 22, 2022
Nice well stocked store.
I purchased my first riding battery lawn mower here and felt very comfortable with the purchase.
Nice place to shop. Helpful staff.
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Jan 30, 2022
Wonderful atmosphere
The employee was very knowledgeable and knew what l was looking for plus she went and got it from the shelf for me.
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Recommended
Jan 20, 2022
Janesville Home Depot is the very best
Jason made my day treating me like a king for a small $5 purchase. You will never get treated like that in any other store-Thank you Jason
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Recommended
Jan 16, 2022
Great Employees
Very helpful staff. I felt welcomed.
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Jan 16, 2022
Dishwasher Jackpot
June 2021, bought new appliances at another store. January 2022, find out it’s not available. Drive to Home Depot & bought it the same day!
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Recommended
Jan 12, 2022
Samsung Appliances
I was able to get a 4 piece appliance set at a bulk/package rate and saved!
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Recommended
Nov 27, 2021
Above and beyond
Jeff went out of his was to locate me in the store to give me an item he found that we thought was sold out.
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Recommended
Nov 21, 2021
Great prices, great help!
We were in the market to buy our suite of appliances for our new home. Home Depot had a great selection and Joe went above and beyond to get us the best prices and right appliances for our new home.
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Recommended
Nov 10, 2021
What a great place to shop!
They were so happy to see me and so happy to help me. Great feeling.
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Recommended
Oct 3, 2021
Great helpers
I purchased a washer and dryer from this store. The staff was very helpful!
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Recommended
Sep 27, 2021
Poor Installation and Customer Service
Set up a date and time for the installation of a newly purchased appliance. The delivery people came during the scheduled date and time. Was told because of a defect of the newly purchased appliance, the installation was not able to happen. Was told that someone would contact me 24 to 48 hours to schedule for a new, non-defective appliance and the installation. That time has elapsed and Followed up with the store that I bought the appliance from, I got the RUN AROUND from 4 associates. Poor CS. I've paid for a service and product that was never delivered. Would certainly change my rating if someone with the ability to make decisions and rectify this amicably.
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Sep 24, 2021
Worst customer service ever
After being unable to secure a local contractor to remodel our kitchen, we decided to check with Home Depot. The designer was stellar. In asking us pertinent questions and helping us to choose the granite, we secured the purchase. She said we would be contacted by Heather in a couple days to begin the scheduling process. Even though the designer and the online website form include backsplash removal, the woman who called told us it was not included. When we cited the designer's assurance and the website information, she said she "didn't know anything about that." She promised to phone after speaking with the manager, and she did not. We had to call to get more information. She didn't schedule anything and would continually state she would call us "later" or "the next day" and she never did. My husband had to continually follow up. Yet, after 2 weeks nothing was done -- no progress or action -- even though our credit card was charged in full on that first visit. Absolutely disgusting customer service! Not only a "bait-and-switch" but also continuous lies and delays!
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Jul 30, 2021
Joe in Appliances was a gem to work with to order and schedule delivery of my new gas stove. The ...
Joe in Appliances was a gem to work with to order and schedule delivery of my new gas stove. The next day Trent via a phone call was able to apply a new home owners discount I received in the mail a day after I bought the stove. Was treated with respect throughout the whole process.