Reviews for Lancaster,SC #8913

All the employees I encountered Andy, Ashby, Henry , Kim and manager Tim Henderson went above and beyond to help me find the in stock item I drove 2 1/2 hours from NC for .

Sue F. and Cathy in Kitchen Cabinets are always friendly and go out of there way to behelpful out. Ms Sue is very knowledgeable in the Cabinet designs

Awesome customer service

It was almost closing time and we didn’t expect much going in but her customer service was great and she helped us immensely!

She was knowledgeable of the product We told her what we wanted and the price we were willing to pay and she walked us through the products, one of which we ultimately decided to buy. She was pleasant, tolerant, and never once frowned. We wish more sales people were like her.

Wysheka at Lancaster Location is a great, helpful and kind cashier, love her servicing me and my family.

Home Depot Lancaster subs Generac installs to Canter Power Systems. Canter is absolutely horrible!!! Three weeks into the project and we have zero progress other than them accepting our $6.5k deposit.

Bought a whirlpool dishwasher and it has been great. Nice and quiet and cleans well!

I love to shop in the garden and flowers department Home Depot has the most beautiful flowers and garden vegetables

They had everything I needed in stock for my landscaping project

I bought quite a few flower plants today that worked amazing and looked healthy. I usually go with my husband and he hast to pick up something . but went by myself today after work. Best experience was the customer service representative Sandra , cashier in the garden section. Made my experience beyond outstanding , and there should be more employees like her to go above and beyond, and make customers feel valuable on a regular basis. I will return to this location because of her excellent customer service..

Store inventory showed 12 of an item. I drove to store to purchase one. Bin was empty. Employee says they must have been shoplifted. I asked when they’d have more and the response was they couldn’t say. Scheduled for one replenishment but not until some sold. I say well you’ll have to zero out the inventory because you can’t sell what you don’t have! Response……Only a manager can adjust inventory…..and good luck finding one!

I needed help finding an item that was listed on the website but not on the shelf. Employees were able to locate and get the item I needed down with a forklift. Everyone was very helpful and friendly!

I went to purchase a Honda lawnmower that I had seen online,but, there was not one on display. An associate named Rianna went out of her way to search the entire store until finally finding one in storage that hadn’t been displayed yet. Then, Denise at checkout, gladly helped me fill out a form online to get a military discount. I was very happy to be able to shop somewhere that truly cares about their customers .

Loved this store for 11yrs. When we lose focus on the individual customer experience no matter how much they spend, you will loose market share.

I ordered the supplies on Monday. They did not come on Tuesday as had been promised or Thursday after that or Saturday after yet another visit to the store. Friday I found out that the order was sitting in the back of the store the entire time. Saturday the manager told me it was the responsibility of the Rock Hill store, even though the order is in his store. Problem not solved yet. Order scheduled to arrive 9 DAYS AFTER ORDERING.

The Lancaster store is one of the best, most always have what I’m looking for. Best os all it is located only 5 min from my home.

Brandon was friendly and helped me get the things I needed in a timely manner. The store was clean and in order, would definitely recommend this store for any of your home improvement needs!

My husband and I have been coming to this Home Depot since we moved here from California, 5 years ago. Everyone, and I truly mean, everyone is just wonderful. Always smiling and happy. They really are. Sheka Lowery assisted my husband and I yesterday in preparing for a new storm door and it was easy, pleasant and she is outstanding in her knowledge. Thank You, Sheka !! You made it FUN even. And "Thank you everyone for being so wonderful" :)

Linda was very helpful and friendly she also help load my stuff!!

Everyone is so helpful and friendly and always smiling

Ask Sheka lowery for anything and she'll get it done. Pleasant smile and personality to go with it. Working with her was next to none other I have had and I'm a contractor that deals with multiple people a day...........

We had a bag of soil break open as we were loading it into our truck and a staff member saw and got us a new unopened bag. She was very nice and helpful.

We found what we needed, but with help from your employees. They need customer service training. I stopped right in front of two employees needing help, they just carried on their conversation and didn't even speak, I was no more than 3 ft away from them.

Thank you for having the mower in stock.

During my 3/20/22 shopping experience I had problems checking out at all registers of this store. First went to the contractor check out where the cashier said she could only take customers paying in cash because her Point oc Sale credit card touch screen was not working. Then I went to the self serve registers and noticed one of the items rang up $5 higher than it was marked on the shelf. I went back to the shelf and took a picture of the price tag and then showed it to the attendant. The attendant called someone who basically said the price that rang up is the price. I disagreed and asked to speak with a manager. Eventually someone came to the registers to help and said, “ let me scan the item so I can get the price on the shelf corrected as we can’t keep up with the price changes”. The attendant corrected the price for my transaction and promptly walked away without saying one word.

Although I haven't been in the store yet, the customer service I have received through phone calls and emails has been exceptional!!

Love the products and the salesperson. A wonderful experience when you’re not sure what you want.

Generally, the service at Home Depot is very good. It's rare, but occasionally there is a little slip up. Nobody is perfect.

Clean and organized store. The employees are friendly and helpful. It’s worth the 23 mile drive from Rock Hill to shop at this Home Depot.